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CHAPTER 5 TROUBLESHOOTING
Symptom
Control Panel Messages
Check power & cable ap-
pears on the Control Panel
CD-ROM
CD-ROM is not respond-
ing, cannot be located, or
the busy LED on the drive
remains lit.
System performance
System performs slowly
and/or hangs periodically.
T05-104-05 iR-M2 error messages and conditions (Continued)
5-16
Possible cause
Possibly one of the follow-
ing:
• The copier is not ready to
print.
• Problem with the connec-
tion between the iR-M2
and the copier.
Possibly one of the follow-
ing:
• A CD is stuck in the CD-
ROM drive
• Cable connections to the
CD-ROM drive are loose or
ribbon cable is faulty
• CD-ROM is faulty
• Motherboard is faulty
Possibly one of the follow-
ing:
• Board or cable connections
are loose or faulty
• System software is cor-
rupted
• CPU is overheated or faulty
• Motherboard is faulty
COPYRIGHT © 2002 CANON INC.
Suggested action
1. Make sure the copier is powered on
and ready to print.
2. Check again that the copier interface
cable is present and properly con-
nected to the iR-M2 and the copier
(see page 3-2).
3. If the problem persists, power off/on
the copier and the iR-M2, waiting 1
minute after the iR-M2 reaches Idle
before you power on the copier.
4. If the problem persists, replace the
copier interface cable (see page 3-2).
5. If the problem persists, replace the
copier interface board (see page 4-18).
6. If the problem persists, you may need
to service the copier.
1. Insert a paper clip into the mechanical
pin hole on the CD-ROM drive to
force the drive tray to open.
2. If the problem persists, check the cable
connections to the CD-ROM (see page
4-9).
3. Check CD-ROM ribbon cable connec-
tions to the motherboard.
4. If the problem persists, you may need
to replace the CD-ROM (see page 4-
48)
5. If the problem persists, you may need
to replace the motherboard (see page
4-26).
1. Check again all cables and connec-
tions.
2. Make sure CPU is firmly seated in its
socket and that the fan cable is con-
nected to the motherboard.
3. If the problem persists, reinstall sys-
tem software (see page 4-56).
4. If the problem persists, you may need
to replace the motherboard (see page
4-26).
2000 2000 2000 2000
NM-PDL REV.0 JULY 2002
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