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Symptom
Printing
Intermittent print quality problems are difficult to trace. Before you try to
troubleshoot print quality problems, print a test page to make sure that the
copier itself does not need servicing or adjusting.
Test Page fails to print.
iR-M2 appears on the list
of printers on the
customer's workstation,
but certain jobs do not
print.
T05-104-08 iR-M2 error messages and conditions (Continued)
COPYRIGHT © 2002 CANON INC.
Possible cause
The copier is not ready to
print.
There is a problem with the
connection between the iR-
M2 and the copier.
A PostScript error.
An application problem.
2000 2000 2000 2000
NM-PDL REV.0 JULY 2002
CHAPTER 5 TROUBLESHOOTING
Suggested action
1. Check again that the copier interface
cable is present and properly con-
nected to the iR-M2 and the copier
(see page 3-2).
2. If the problem persists, power off/on
the copier and the iR-M2, waiting 1
minute after the iR-M2 reaches Idle
before you power on the copier.
3. If the problem persists, replace the
copier interface cable (see page 3-2).
4. If the problem persists, replace the
copier interface board (see page 4-18).
5. If the problem persists, you may need
to service the copier.
Make sure Print to PostScript Error in
Setup is set to Yes. Check for error mes-
sages on the iR-M2 output.
1. Try printing a job from a different ap-
plication to determine if the problem is
associated with a particular applica-
tion.
2. Make sure the connection between the
iR-M2 and the workstation is working
by downloading a test page from the
workstation, or by printing a simple
file such as a text file.
3. Resend the problem file.
5-19
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