25Y Paper Jams; X]‑Page Jam, Clear Manual Feeder. [25Y.xx - Lexmark MX310 Series Service Manual

Action
Step 4
Check the pick roller assembly.
Is it free of wear or damage?
Step 5
Check the separator roll assembly.
Is it free of wear or damage?
Step 6
Check the tray guides, lift plate, and lift plate gears.
Are they free of wear or damage?
Step 7
Check the ACM assembly.
Is it free of wear or damage?
Step 8
POR into the Diagnostics menu and perform a feed test:
Diagnostics Menu > Input Tray Tests > Feed Test > Select an option tray
Does the pick/lift motor gearbox pass the test?
Step 9
Does the error remain?

25y paper jams

[x]‑page jam, clear manual feeder. [25y.xx]
1
From the multipurpose feeder, firmly grasp the jammed paper on each side, and then gently pull it out.
Note: Make sure all paper fragments are removed.
Yes
Go to step 5.
Go to step 6.
Go to step 7.
Go to step 8.
Go to step 9.
Contact the next level
of support.
Diagnostic information
71
7015
No
Replace the pick roller
assembly. See "Pick
roller removal" on
page 333.
Replace the separator
roll assembly. See
"Separator roll
assembly removal" on
page 333.
Replace the tray insert.
Replace the ACM
assembly. See "ACM
assembly removal" on
page 335.
Replace the option
tray.
The problem is solved.