Escalating A Fax Issue To Second-Level Support - Lexmark MX310 Series Service Manual

Error code
907
908
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A01
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F00
Escalating a fax issue to second‑level support
Before contacting the second-level support, go to the SE menu on the MFP.and generate a Fax error file. This file contains
machine settings information and debug information that will help second-level support determine the cause of a
failure.
To generate the fax error file, perform the following steps:
1
In a Web browser, type http://MFP/<IP address>/se.
2
The MFP's SE menu page will display. Click the "Dump Job History" link. The following displays:
3
Write down the type of connection, the type of error, and the job in which the error occurred.
4
In the Web browser address bar, type http://MFP/<IP address>/se.
5
Click Report a Fax Problem. The fax check list displays.
Description
Modem detected a digital line connection.
Phone line was disconnected
Received request for unsupported function
from remote fax device.
Received request for unsupported image width
from remote fax device.
Received request for unsupported image
resolution from remote fax device.
Received request for unsupported compression
type from remote fax device.
Received request for unsupported image length
from remote fax device.
Unknown error occurred.
Diagnostic information
Action
Verify the MFP is connected to an analog line.
See "Fax transmission service check" on
page 141.
Restore phone line connection.
No action needed.
No action needed.
No action needed.
No action needed.
No action needed.
No action needed.
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