Problem Solving Tips And Suggested Actions; Miscellaneous Problems - IBM INFO PRINT 3000 Operator's Manual

Problem Solving Tips and Suggested Actions

Table 28 is a summary of some hard-to-classify symptoms, a discussion of the
probable cause, and some actions for you to try.
Table 28. Miscellaneous Problems
Symptom Discussion
The printer frequently Loading problems are usually caused by the
jams during loading. forms that are being loaded.
If a particular form jams frequently, refer the
application owner to the Forms Design
Reference for Continuous Forms Advanced
Function Printers, G544-3921. This book
contains detailed information about selecting
forms and designing applications for use
with a continuous forms printer.
A message appears None
repeatedly on the
Display Touch Screen
window.
A status message is Some messages give status about operations
that really do take a long time. For example,
displayed for a long
time without during a Restart operation the control unit is
changing. transferring programs from the hard disk
into the control unit memory; it cannot
display a new message until those programs
are up and running.
The Display Touch The printer is not getting any electrical
Screen monitor is power.
blank, all indicators
are off, and the printer
is silent.
Some function The printers keep only potentially valid
switches do not controls (hardware switches and Display
respond when Touch Screen pushbuttons) active while
pressed. operating. For example, when the Display
Touch Screen shows READY, only the Stop
function is active. You must stop the printer
before using any other functions.
The alarm is The audible alarm tone should sound
sounding. whenever an interruption message appears
in a Display Touch Screen window. The
intervention light on top of the printer comes
on at the same time.
Suggested Action
v Ensure that the folded or leading edge of
the form is not wrinkled or torn.
v If the first page is folded under, ensure
that the tractor holes line up exactly. If you
are using forms with a ¹/ - inch or
²/ -inch increment, ensure that the fold is
on a perforation that is centered between
tractor holes. This occurs only once every
three pages.
v If the stack of forms seems to curve
(dishing), roll the first form in the opposite
direction of the curve, and then unroll it
before you put the form on the transfer
station lower tractors.
v See "Chapter 10. Responding to Messages"
on page 271. Ensure that you have tried
all of the actions described in the message.
v If the message continues, call your service
representative. See "Service Call
Procedure" on page 13.
v Wait at least five minutes before you
attempt any recovery action.
v If the message does not change and
recovery actions fail, use the "Service Call
Procedure" on page 13 to contact your
service representative.
Determine if some or all of your building is
experiencing a power outage. If not, use the
"Service Call Procedure" on page 13 to
contact your service representative.
If a function key should be active but is not,
use the "Service Call Procedure" on page 13
to contact your service representative.
v SELECT the Check Reset pushbutton on
the interruption window.
v If the alarm continues, use the "Service
Call Procedure" on page 13 to contact your
service representative.
Chapter 9. Print Quality and Problem Solving
269