Performing A Basic Reset; Performing A Factory Reset - Cisco 7962G Administration Manual

Chapter 9 Troubleshooting and Maintenance

Performing a Basic Reset

Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences
an error and provides a way to reset or restore various configuration and security settings.
Table 9-4
after the phone has started up. Choose the operation that is appropriate for your situation.
Table 9-4 Basic Reset Methods
Operation Performing
Restart phone Press the Services, Settings, or
Directories button and then press
**#**.
Erase softkey From the Settings menu, unlock
phone options (see the
and Locking Options" section on
page
softkey.
From the Network Configuration
menu, unlock phone options (see the
"Unlocking and Locking Options"
section on page
Erase softkey.
From the Security Configuration
menu, unlock phone options (see the
"Unlocking and Locking Options"
section on page
Erase softkey.

Performing a Factory Reset

When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or
reset to its default value:
•
•
•
•
•
•
•
Before you perform a factory reset, ensure that the following conditions are met:
•
OL-12641-01
describes the ways to perform a basic reset. You can reset a phone with any of these operations
"Unlocking
4-3). Then press the Erase
4-3). Then press the
4-3). Then press the
CTL file—Erased
LSC—Erased
User configuration settings—Reset to default values
Network configuration settings—Reset to default values
Call histories—Erased
Locale information—Reset to default values
Phone application—Erased (phone recovers by loading the term62.default.loads file or the
term42.default.loads file, depending on the phone model)
The phone must be on a DHCP-enabled network.
Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0
Resetting or Restoring the Cisco Unified IP Phone
Explanation
Resets any user and network
configuration changes that you have
made, but that the phone has not written
to its Flash memory, to
previously-saved settings, then restarts
the phone.
Resets user and network configuration
settings to their default values, deletes
the CTL file from the phone, and
restarts the phone.
Resets network configuration settings
to their default values and resets the
phone. (This method causes DHCP to
reconfigure the IP address of the
phone.)
Deletes the CTL file from the phone
and restarts the phone.
9-15