Resetting Or Restoring The Cisco Unified Ip Phone; Performing A Basic Reset - Cisco 7942G Administration Manual

Chapter 9 Troubleshooting and Maintenance
Table 9-3 Cisco Unified IP Phone Expansion Module 7914 Troubleshooting (continued)
Problem
Lighted buttons on the first Cisco Unified
IP Phone Expansion Module are all red.
Lighted buttons on the second Cisco
Unified IP Phone Expansion Module are
all amber.

Resetting or Restoring the Cisco Unified IP Phone

There are two general methods for resetting or restoring the Cisco Unified IP Phone:
•
•

Performing a Basic Reset

Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences
an error and provides a way to reset or restore various configuration and security settings.
Table 9-4
after the phone has started up. Choose the operation that is appropriate for your situation.
Table 9-4 Basic Reset Methods
Operation Performing
Restart phone Press the Services, Settings, or Directories
button and then press **#**.
Erase softkey From the Settings menu, unlock phone
options (see the
Options" section on page
Erase softkey.
From the Network Configuration menu,
unlock phone options (see the
Locking Options" section on page
press the Erase softkey.
From the Security Configuration menu,
unlock phone options (see the
Locking Options" section on page
press the Erase softkey.
Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3)
OL-17679-01
Solution
Verify that the Cisco Unified IP Phone Expansion Module is configured in
Cisco Unified Communications Manager.
Verify that the Cisco Unified IP Phone Expansion Module is configured in
Cisco Unified Communications Manager.
Performing a Basic Reset, page 9-13
Performing a Factory Reset, page 9-14
describes the ways to perform a basic reset. You can reset a phone with any of these operations
"Unlocking and Locking
4-3). Then press the
Explanation
Resets any user and network configuration changes
that you have made, but that the phone has not
written to its Flash memory, to previously saved
settings, then restarts the phone.
Resets user and network configuration settings to
their default values, deletes the CTL file from the
phone, and restarts the phone.
Resets network configuration settings to their
"Unlocking and default values and resets the phone. (This method
4-3). Then causes DHCP to reconfigure the IP address of the
phone.)
Deletes the CTL file from the phone and restarts the
"Unlocking and phone.
4-3). Then
Resetting or Restoring the Cisco Unified IP Phone
9-13