Troubleshooting And Maintenance - Cisco 7962G Administration Manual

Troubleshooting and Maintenance

This chapter provides information that can assist you in troubleshooting problems with your
Cisco Unified IP Phone or with your IP telephony network. It also explains how to clean and maintain
your phone.
For additional troubleshooting information, refer to the Using the 79xx Status Information For
Troubleshooting tech note. That document is available to registered Cisco.com users at this URL:
http://www.cisco.com/warp/customer/788/AVVID/telecaster_trouble.html
If you need additional assistance to resolve an issue, see the
Support, and Security Guidelines" section on page
This chapter includes these topics:
Resolving Startup Problems, page 9-2
•
Cisco Unified IP Phone Resets Unexpectedly, page 9-6
•
Troubleshooting Cisco Unified IP Phone Security, page 9-9
•
General Troubleshooting Tips, page 9-10
•
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914 (SCCP
•
Phones Only), page 9-14
Resetting or Restoring the Cisco Unified IP Phone, page 9-14
•
Using the Quality Report Tool, page 9-16
•
Monitoring the Voice Quality of Calls, page 9-16
•
Where to Go for More Troubleshooting Information, page 9-19
•
Cleaning the Cisco Unified IP Phone, page 9-19
•
Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0
OL-12641-01
C H A P T E R
"Obtaining Documentation, Obtaining
xiii.
9
9-1