Cisco 7962G Administration Manual page 139

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Table 7-2 Status Messages on the Cisco Unified IP Phone (continued)
Message Description
TFTP server not The specified TFTP server
authorized could not be found in the
phone's CTL.
TFTP timeout TFTP server did not respond.
Timed Out Supplicant attempted 802.1X
transaction but timed out to
due the absence of an
authenticator.
Version error The name of the phone load
file is incorrect.
XmlDefault.cnf.xml, Name of the configuration file. None. This is an informational message
or .cnf.xml
corresponding to the
phone device name
OL-12641-01
Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.0
Possible Explanation and Action
The DHCP server is not configured
•
properly and is not server the correct
TFTP server address. In this case, update
the TFTP server configuration to specify
the correct TFTP server.
If the phone is using a static IP address,
•
the phone may be configured with the
wrong TFTP server address. In this case,
enter the correct TFTP server address in
the Network Configuration menu on the
phone.
If the TFTP server address is correct,
•
there may be a problem with the CTL file.
In this case, run the CTL client and
update the CTL file, making sure that the
proper TFTP servers are included in this
file.
Network is busy—The errors should
•
resolve themselves when the network
load reduces.
No network connectivity between the
•
TFTP server and the phone—Verify the
network connections.
TFTP server is down—Check
•
configuration of TFTP server.
Authentication typically times out if 802.1X
is not configured on the switch.
Make sure that the phone load file has the
correct name.
indicating the name of the configuration file
for the phone.
Status Menu
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