Page 1 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) For Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com...
Page 2 You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by using one or more of the following measures: •...
Page 3: Table Of Contents
Reducing Power Consumption on the Phones 1-21 Overview of Configuring and Installing Cisco Unified IP Phones 1-21 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-21 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 4 Understanding the Cisco Unified IP Phone Components Network and Access Ports Handset Speakerphone Headset Audio Quality Subjective to the User Connecting a Headset Disabling a Headset Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 5 Ethernet Configuration Menu 4-31 Security Configuration Menu 4-32 QoS Configuration Menu 4-33 Network Configuration Menu 4-34 Security Configuration Menu 4-39 CTL File Submenu 4-40 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 6 Configuring a Custom Phone Ring Creating Custom Background Images List.xml File Format Requirements PNG File Requirements for Custom Background Images Configuring a Custom Background Image Configuring Wideband Codec Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 7 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address Symptom: The Cisco Unified IP Phone Displays the Message Security Error Cisco Unified IP Phone Resets Unexpectedly Verifying the Physical Connection Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 8 A P P E N D I X Adding Language Overlays to Phone Buttons Installing the Cisco Unified Communications Manager Locale Installer Support for International Call Logging Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) viii OL-23091-01...
Page 9 Adding a User From an External LDAP Directory Adding a User Directly to Cisco Unified Communications Manager Configuring the Phone Performing Final End User Configuration Steps N D E X Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 10 Contents Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 11 Chapter 3, Setting Up the Cisco Unified IP Phones Describes how to properly and safely install and configure the Cisco Unified IP Phones on your network. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 12: Related Documentation
Related publications are available at the following URL: http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html Cisco Unified Communications Manager Business Edition Related publications are available at the following URL: http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 13: Cisco Product Security Overview
^D in a screen display means hold down the Control key while you press the D key. < > Nonprinting characters, such as passwords are in angle brackets. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) xiii OL-23091-01...
Page 14 Means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 15 Overview of Configuring and Installing Cisco Unified IP Phones, page 1-21 • Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone Caution may cause interference. For more information, see the manufacturer’s documentation of the interfering device.
Page 16: Chapter 1 An Overview Of The Cisco Unified Ip Phone
Chapter 1 An Overview of the Cisco Unified IP Phones Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Figure 1-1 shows the main components of the Cisco Unified IP Phone 7962G.
Page 17 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Figure 1-2 Cisco Unified IP Phone 7942G Figure 1-3 Cisco Unified IP Phone 7961G and 7961G-GE Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
Page 18 Chapter 1 An Overview of the Cisco Unified IP Phones Understanding the Cisco Unified IP Phone 7962G and 7942G 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Figure 1-4 Cisco Unified IP Phone 7941G and 7941G-GE Table 1-1 describes the buttons on the Cisco Unified IP Phone 7962G and 7942G.
Page 19: Table
Unified IP Phones, the BOOTP Server option certain startup information, such as its IP shows “Yes” in the network configuration settings address. on the phone. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 20 (EAPOL) traffic through the port to which information. the client is connected. After authentication is successful, normal traffic can pass through the port. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 21 SDP capabilities that are operation. Some SIP endpoints may allow these supported by all endpoints in the parameters to be configured on the endpoint itself. conference. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 22: Ipv6 Support On Cisco Unified Ip Phones
Because it uses a 32-bit address, Internet Protocol version 4 (IPv4) cannot meet the increased demands for unique IP addresses for all devices that can connect to the internet. Internet Protocol version Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 23: What Features Are Supported On The Cisco Unified Ip Phone 7962G And 7942G?
Protocol (SCCP) support IPv6. Cisco Unified IP Phones with SIP do not support IPv6. Cisco Unified IP Phones do not support URLs with IPv6 addresses in the URL. This affects all IP Phone Service URLs, including services, directories, messages, help, and any restricted web services that require the phone to use the HTTP protocol to validate the credentials with the Authentication URL.
Page 24: Feature Overview
With other network devices, you must configure Cisco Unified IP Phones to prepare them to access Cisco Unified Communications Manager and the rest of the IP network. By using DHCP, you have fewer settings to configure on a phone, but if your network requires it, you can manually configure an IP address, TFTP server, subnet information, and so on.
Page 25: Configuring Network Parameters Using The Cisco Unified Ip Phones
Providing Users with Feature Information If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. To ensure that you distribute the most current feature and procedural information, familiarize yourself with Cisco Unified IP Phone documentation.
Page 26 Resetting or Restoring the Cisco Unified IP Phones, page 9-13 Resetting or restoring the phone Resetting or Restoring the Cisco Unified IP Phones, page 9-13 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1-12 OL-23091-01...
Page 27: Overview Of Supported Security Features
TLS protocol. Cisco Unified Communications Manager will not register phones unless they can be authenticated by the Cisco Unified Communications Manager. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1-13 OL-23091-01...
Page 28 You can prevent access to a phone’s web page, which displays a variety of operational web server functionality for statistics for the phone. a phone Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1-14 OL-23091-01...
Page 29: Understanding Security Profiles
Device Configuration Menu, page 4-18. 802.1X Authentication The Cisco Unified IP Phone can use 802.1X authentication to request and gain access to the network. See Supporting 802.1X Authentication on Cisco Unified IP Phones, page 1-19 more information.
Page 30: Establishing And Identifying Secure Conference Calls
See Table 1-5 Table 1-6 for information about these interactions. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1-16 OL-23091-01...
Page 31: Establishing And Identifying Protected Calls
A protected call is established when your phone, and the phone on the other end, is configured for protected calling. The other phone can be in the same Cisco IP network, or on a network outside the IP network. Protected calls can only be made between two phones. Conference calls and other multiple-line calls cannot be protected.
Page 32 Conference changes to non-secure Non-secure MeetMe Minimum security level is Initiator receives message “Does not meet Security encrypted Level” and the call is rejected. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1-18 OL-23091-01...
Page 33: Supporting 802.1X Authentication On Cisco Unified Ip Phones
EAPOL-Logoff mechanism. In the event that the locally attached PC disconnects from the Cisco Unified IP Phone, the LAN switch does see the physical link fail, because the link between the LAN switch and the Cisco Unified IP Phone is maintained. To avoid compromising network integrity, the IP Phone sends an EAPOL-Logoff message to the switch on behalf of the downstream PC, which triggers the LAN switch to clear the authentication entry for the downstream PC.
Page 34: Best Practices—Requirements And Recommendations
Enabled—If you are using a switch that supports multi-domain authentication, you can enable – the PC port and connect a PC to it. In this case, Cisco Unified IP Phones support proxy EAPOL-Logoff to monitor the authentication exchanges between the switch and the attached PC.
Page 35: Security Restrictions
When deploying a new IP telephony system, system administrators and network administrators must complete several initial configuration tasks to prepare the network for IP telephony service. For information and a checklist for setting up and configuring a complete Cisco IP telephony network, see System Configuration Overview in Cisco Unified Communications Manager System Guide.
Page 36: Administrations
Some tasks are optional, depending on your system and user needs. For detailed procedures and information, see the sources in the list. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1-22...
Page 37 Chapter 1 An Overview of the Cisco Unified IP Phones Overview of Configuring and Installing Cisco Unified IP Phones Table 1-7 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager Task Purpose For More Information...
Page 38 Chapter 1 An Overview of the Cisco Unified IP Phones Overview of Configuring and Installing Cisco Unified IP Phones Table 1-7 Checklist for Configuring the Cisco Unified IP Phone 7962G and 7942G in Cisco Unified Communications Manager (continued) Task Purpose For More Information Customize softkey templates.
Page 39: Installing Cisco Unified Ip Phones
You can install the phones at the desired location, or you can give the phone users the information they need to do perform the installation. The Cisco Unified IP Phone Installation Guide, which is available at http://www.cisco.com, provides directions for connecting the phone handset, cables, and other accessories.
Page 40 3-14. Adds primary and secondary directory numbers and features associated with directory numbers to the phone. Verifies that phone is configured properly. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1-26 OL-23091-01...
Page 41 IPv6 address concurrently. You can configure Cisco Unified Communications Manager to support IPv4 addresses only, IPv6 addresses only, or support both IPv4/IPv6 addresses. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1-27 OL-23091-01...
Page 42 Users Via a Website. Ensures that users have adequate information to successfully use their Cisco Unified IP Phones. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 1-28 OL-23091-01...
Page 43 To function in the IP telephony network, the Cisco Unified IP Phone must connect to a networking device, such as a Cisco Catalyst switch. You must also register the Cisco Unified IP Phones with a Cisco Unified Communications Manager system before sending and receiving calls.
Page 44: Chapter 2 Preparing To Install The Cisco Unified Ip Phones On Your Network
Features for Cisco Unified IP Phones, page 1-11. If the Cisco Unified IP Phone model that you want to configure does not appear in the Phone Type Note drop-down list in Cisco Unified Communications Manager Administration, go to the following URL and install the latest support patch for your version of Cisco Unified Communications Manager: http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml...
Page 45: Providing Power To The Cisco Unified Ip Phones
Providing Power to the Cisco Unified IP Phones • Voice traffic to and from the phone (auxiliary VLAN on the Cisco Catalyst 6000 series, for example) Data traffic to and from the PC connected to the switch through the access port of the phone (native •...
Page 46: Power Guidelines
External power—Provided The Cisco Unified IP Phone Power Injector may be used with any Cisco Unified IP Phone. through the Cisco Unified IP Functioning as a midspan device, the injector delivers inline power to the attached phone.
Page 47: Obtaining Additional Information About Power
CTL or ITL file, the phone tries four times to obtain the file so it can register securely. Cisco Extension Mobility Cross Cluster is an exception, in that the phone permits a TLS connection to Note Cisco Unified Communications Manager for secure signaling even without the CTL file.
Page 48 Trust List file containing a certificate assigned to the Cisco Unified Communications Manager and TFTP. If auto registration is not enabled and you did not add the phone to the Cisco Unified Communications Manager database, the phone does not attempt to register with Cisco Unified Communications Manager.
Page 49: Understanding The Phone Startup Process
Preparing to Install the Cisco Unified IP Phones on Your Network Understanding the Phone Startup Process Understanding the Phone Startup Process When connecting to the VoIP network, the Cisco Unified IP Phones go through a standard startup process, described in Table 2-3.
Page 50: Adding Phones To The Cisco Unified Communications Manager Database
Adding Phones to the Cisco Unified Communications Manager Database Before installing the Cisco Unified IP Phones, you must choose a method for adding phones to the Cisco Unified Communications Manager database. These sections describe the methods: Adding Phones with Auto-Registration, page 2-9 •...
Page 51: Adding Phones With Auto-Registration
Cisco Unified Communications Manager as described in Cisco Unified Communications Manager Security Guide. For information about enabling auto-registration, see “Enabling Auto-Registration” in the Cisco Unified Communications Manager Administration Guide. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 52: Adding Phones With Auto-Registration And Taps
Adding Phones with Auto-Registration, page 2-9 Adding Phones with Cisco Unified Communications Manager Administration, page 2-11 • Adding Phones with BAT, page 2-11 • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 2-10 OL-23091-01...
Page 53: Adding Phones With Cisco Unified Communications Manager Administration
Click Save. Step 6 From Cisco Unified Communications Manager, choose Device > Phone > Add New to add a phone using an already created BAT phone template. For more information on BAT, see Cisco Unified Communications Manager Bulk Administration Guide.
Page 54: Using Cisco Unified Ip Phones With Different Protocols
Using Cisco Unified IP Phones with Different Protocols The Cisco Unified IP Phones can operate with SCCP (Skinny Client Control Protocol) or SIP (Session Initiation Protocol). You can convert a phone from using one protocol to using the other protocol.
Page 55: Converting An In-Use Phone From One Protocol To The Other
Determining the MAC Address for a Cisco Unified IP Phones Converting an In-Use Phone from One Protocol to the Other For information on how to convert an in-use phone from one protocol to the other, see the Cisco Unified Communications Manager Administration Guide, chapter Cisco Unified IP Phone Configuration.
Page 56 Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network Determining the MAC Address for a Cisco Unified IP Phones Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 2-14 OL-23091-01...
Page 57 Configuring Security on the Cisco Unified IP Phones, page 3-15 • Before you install a Cisco Unified IP Phone, you must decide how to configure the phone in your Note network. Then you can install the phone and verify its functionality. For more information, see...
Page 58: Setting Up The Cisco Unified Ip Phones
Understanding the Cisco Unified IP Phone Components Network Requirements For the Cisco Unified IP Phone to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet the following requirements: Working Voice over IP (VoIP) Network: •...
Page 59: Network And Access Ports
To connect the handset to the Cisco Unified IP Phones 7962G and 7942G, plug the cable into the handset and the Handset port on the back of the phone.
Page 60: Speakerphone
Connecting a Headset To connect a wired headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls using the headset.
Page 61: Disabling A Headset
Step 2 Using External Devices The following information applies when you use external devices with the Cisco Unified IP Phone. We recommend the use of good quality external devices that are shielded (screened) against unwanted radio frequency (RF) and audio frequency (AF) signals.
Page 62: Installing The Cisco Unified Ip Phones
In European Union countries, use only external headsets that are fully compliant with the EMC Directive [89/336/EC]. Installing the Cisco Unified IP Phones You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Figure 3-2 for a graphical representation of the connections.
Page 63 You can use either Category 3/5/5e cabling for 10-Mbps connections, but you must use Category 5/5e for 100 Mbps connections. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 64 Verifying the Phone Startup Process, page 3-14 • Configuring Startup Network Settings, page 3-15 • Configuring Security on the Cisco Unified IP Phones, page 3-15 • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 65: Attaching A Cisco Unified Ip Phone Expansion Module
The Cisco Unified IP Phone 7941G, 7941G-GX, and 7942G do not support the Cisco Unified IP Phone Note Expansion Model 7914, 7915, and 7916. You can attach one or more Cisco Unified IP Phone Expansion Modules 7914, 7915, or 7916 to the Cisco Unified IP Phone 7962G by using one of the following methods: •...
Page 66: Feature Key Capacity Increase For Cisco Unified Ip Phones
Step 7 the Module 2 field, choose 7914 14-Button Line Expansion Module. To add support for a second expansion module on Cisco Unified IP Phone 7962G, in the Module 2 field, choose: 7914 14-Button Line Expansion Module for the Cisco Unified IP Phone Expansion Modules 7914, •...
Page 67: Adjusting The Placement Of The Cisco Unified Ip Phone
Adjusting Cisco Unified IP Phone Placement on the Desktop You can adjust the footstand adjustment plate on the Cisco Unified IP Phone to the height that provides optimum viewing of the phone screen. See Figure 3-4 for more information.
Page 68: Securing The Phone With A Cable Lock
Cisco Unified IP Phone wall mount kit. Wall mount kits must be ordered separately from the phone. If you attach the Cisco Unified IP Phone to a wall by using the standard footstand and not the wall mount kit, you need to supply the following tools and parts: Screwdriver •...
Page 69 Parts Used in Wall Mounting the Cisco Unified IP Phone Footstand adjustment button—Raises and lowers adjustment plate Wall mounting screw holes Adjustment plate—Raises and lowers phone vertically Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3-13 OL-23091-01...
Page 70: Verifying The Phone Startup Process
Verifying the Phone Startup Process Verifying the Phone Startup Process After the Cisco Unified IP Phone has power connected to it, the phone begins its startup process by cycling through the following steps. These buttons flash on and off in sequence: Headset (only if the handset is off-hook when the phone powers up.
Page 71: Configuring Startup Network Settings
Press **# to unlock settings on the Security Configuration menu. See Unlocking and Locking Options, Step 3 page 4-2 for information using locking and unlocking options. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3-15 OL-23091-01...
Page 72 You can verify that an LSC is installed on the phone by choosing Settings > Model Information and ensuring that the LSC setting shows Yes. Related Topic Understanding Security Features for Cisco Unified IP Phones, page 1-11 • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 3-16 OL-23091-01...
Page 73: Configuring Settings On The Cisco Unified Ip Phones
Configuring Settings on the Cisco Unified IP Phones Cisco Unified IP Phones includes many configurable network and device settings that you may need to modify before the phone is functional for your users. You can access these settings, and change many of them, through menus on the phone.
Page 74: Displaying A Configuration Menu
Configuration options that can be changed from a phone are locked by default to prevent users from making changes that could affect the operation of a phone. You must unlock these options before you can change them. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 75: C H A P T E R 4 Configuring Settings On The Cisco Unified Ip Phones
Press the Cancel softkey before pressing the Save softkey to discard any changes that you have • made. The Cisco Unified IP Phone provides several methods that you can use to reset or restore option settings, Note if necessary. For more information, see Resetting or Restoring the Cisco Unified IP Phones, page 9-13.
Page 76: Overview Of Options Configurable From A Phone
Note There are several options on the Network Configuration menu and on the Device Configuration Menu that are for display only or that you can configure from Cisco Unified Communications Manager. These options are also described in this chapter. Table 4-1...
Page 77: Network Configuration Menu
Before you can change an option on this menu, you must unlock options as described in the Unlocking and Locking Options, page 4-2. The Edit, Yes, or No softkeys for changing network configuration options appear only if options are unlocked. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 78 Unique Media Access Control (MAC) address of the Display only—Cannot configure. phone. Host Name Unique host name that the DHCP server assigned to the Display only—Cannot configure. phone. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 79 Scroll to the Admin. VLAN ID option, press the Edit softkey, and then enter a new Admin VLAN setting. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 80 (System > Enterprise Phone Configuration). If the ports are configured for Note Remote Port Configuration in Unified CM, the data cannot be changed on the phone. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 81 Scroll to the IP Address option, press the Edit softkey, and then enter a new IP Address. Press the Validate softkey and then press the Save softkey. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 82 DHCP Server IP address of the Dynamic Host Configuration Protocol Display only—Cannot configure. (DHCP) server from which the phone obtains its IPv4 address. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-10 OL-23091-01...
Page 83 Scroll to the Alternate TFTP option and press the Yes softkey if the phone should use an alternative TFTP server. Press the Save softkey. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-11 OL-23091-01...
Page 84 Cisco Unified Communications Manager Security Guide. For information about unlocking CTL and ITL files, see Unlocking the CTL and ITL Files, page 4-41. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-12 OL-23091-01...
Page 85 BOOTP Server Indicates whether the phone obtains its configuration from Display only—Cannot configure. a Bootstrap Protocol (BootP) server instead of from a DHCP server. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-13 OL-23091-01...
Page 86 Default router used by the phone (Default Router 1). Display only—Cannot configure. The phone obtains information on the default Note router from IPv6 Router Advertisements. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-14 OL-23091-01...
Page 87 Scroll to the IPv6 Alternate TFTP option and press the Yes softkey if the phone should use an alternative TFTP server. Press the Save softkey. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-15 OL-23091-01...
Page 88 For information about the CTL or ITL file, see Cisco Unified Communications Manager Security Guide. For information about unlocking the CTL file, see Unlocking the CTL and ITL Files, page 4-41. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-16 OL-23091-01...
Page 89: Understanding Dhcpv6 And Autoconfiguration
You can choose to configure the IP address and other network settings, such as the TFTP server, DNS server, domain, and name on an IP Phone manually or by using a router or a DHCP server to automatically assign the IP address and other network information. For more information on how the...
Page 90: Device Configuration Menu
Network Configuration Menu, page 4-34 • For instructions about how to access the Device Configuration menu and its sub-menus, see Displaying a Configuration Menu, page 4-2. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-18 OL-23091-01...
Page 91: Unified Cm Configuration Menu
Indicates that the phone was unable to register with a Cisco Unified Communications Manager listed in its configuration file, and it registered with the TFTP server instead. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-19 OL-23091-01...
Page 92: Sip Configuration Menu For Sip Phones Only
LCD on the phone. This text is for end user display only and has no effect on caller identification or messaging. This value will always be set to null. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-20 OL-23091-01...
Page 93: Line Settings Menu For Sip Phones
Communications Manager Administration to modify. Short Name Displays the short name configured for the line. Use Cisco Unified Communications Manager Administration to modify. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-21 OL-23091-01...
Page 94: Call Preferences Menu For Sip Phones
From Cisco Unified Communications Manager Administration, choose Device >  enabled (Yes) or disabled (No) for the phone. Device Settings > SIP Profile. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-22 OL-23091-01...
Page 95: Http Configuration Menu
The HTTP Configuration menu displays the URLs of servers from which the phone obtains a variety of information. This menu also displays information about the idle display on the phone. Cisco Unified IP Phones do not support URLs with IPv6 addresses in the URL. This includes hostname Note which maps to a IPv6 address for directories, services, messages, and information URLs.
Page 96: Locale Configuration Menu
Administration, choose Device > Phone > Phone information that supports the phone in a specific Configuration. location, including definitions of the tones and cadences used by the phone. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-24 OL-23091-01...
Page 97: Ntp Configuration Menu For Sip Phones
Secondary server mode. Supported modes are From Cisco Unified Communications Manager Directed Broadcast, Unicast, Multicast, Any cast. Administration, choose System > Phone NTP Reference. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-25 OL-23091-01...
Page 98: Ui Configuration Menu
If this timer expires before the user presses Configuration. another softkey, the display reverts to the initial softkeys. Range: 5 to 30; 0 represents an infinite timer. Default: 5 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-26 OL-23091-01...
Page 99 Enbloc dialing. You should disable Enbloc dialing if either Forced Authorization Codes (FAC) or Client Matter Codes (CMC) dialing is being used. Default: Enabled Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-27 OL-23091-01...
Page 100: Media Configuration Menu
From Cisco Unified Communications Manager Enabled video calls when connected to an appropriately Administration, choose Device > Phone > Phone equipped computer. Configuration. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-28 OL-23091-01...
Page 101 Range: 0 percent to 100 percent. (0 percent is –66 dBM and 100 percent is –3 dBM.) Default: 84 percent (–10dBM) See also: Recording Tone Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-29 OL-23091-01...
Page 102 Phone Configuration to set this value. If you allow this option to be user Note controllable (in the Wideband Headset UI Control option), the user-configured value takes precedence. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-30 OL-23091-01...
Page 103: Ethernet Configuration Menu
These applications include monitoring and recording applications (common in call center environments) and network packet capture tools that are used for diagnostic purposes. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-31 OL-23091-01...
Page 104: Security Configuration Menu
Displays the security mode that is set for the Use Cisco Unified Communications Manager phone. Administration to modify. Logging Display For use by the Cisco Technical Assistance Center (TAC), if necessary. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-32 OL-23091-01...
Page 105: Qos Configuration Menu
From Cisco Unified Communications Manager services. Administration, choose System > Enterprise Parameters. Related Topics Displaying a Configuration Menu, page 4-2 • Network Configuration Menu, page 4-5 • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-33 OL-23091-01...
Page 106: Network Configuration Menu
If this feature is disabled, several call statistic values display as 0. For additional information, see the following sections: • Call Statistics Screen, page 8-14 • Streaming Statistics, page 7-11 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-34 OL-23091-01...
Page 107 The current PC and switch port CDP Note values are shown on the Settings menu. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-35 OL-23091-01...
Page 108 Administration, choose force the phone to use a specific discovery Device > Phone > Phone Configuration. protocol. Settings include: • Enabled—default Disabled • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-36 OL-23091-01...
Page 109 IPv6—The dual-stack phone prefers to • establish a connection via an IPv6 address during a signaling event Default: Use System Default Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-37 OL-23091-01...
Page 110 Related Topics Displaying a Configuration Menu, page 4-2 • Network Configuration Menu, page 4-5 • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-38 OL-23091-01...
Page 111: Security Configuration Menu
The Signed Configuration File submenu displays the SRST certificate that is installed via the authenticated digitally signed configuration file. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-39 OL-23091-01...
Page 112: Ctl File Submenu
One Application Server menu item appears for each phone-trust store whose certificates have been uploaded into Cisco Unified OS Administration and later downloaded into the phone’s CTL file. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-40 OL-23091-01...
Page 113: Itl File Submenu
Unlocking the CTL and ITL Files To unlock the CTL and ITL files from the Security Configuration screen, follow these steps: Procedure Press **# to unlock options on the overall setting menu of the Cisco Unified IP Phone. Step 1 Step 2 Select Trust List >...
Page 114 Cisco Unified OS Administration and later downloaded into the phone’s ITL file. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-42 OL-23091-01...
Page 115: Trust List Menu
TFTP (TFTP Server 2) is not in the CTL or ITL file, one of the files must be unlocked. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-43 OL-23091-01...
Page 116: 802.1X Authentication And Status
To view the transaction status of your 802.1x authentication, choose Security Configuration > 802.1X Authentication Status. To exit these menus, press the Exit softkey. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-44 OL-23091-01...
Page 117 Realm—Indicates the user network domain, Display only—Cannot configure. always set as Network. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-45 OL-23091-01...
Page 118: Vpn Configuration
If Auto Network Detection is enabled, you cannot connect through VPN so you are – not prompted. Connecting to VPN Use this procedure to access the VPN Configuration settings and connect through VPN. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-46 OL-23091-01...
Page 119: Vpn Configuration Settings
Cisco Unified Communications Manager. Auto Network Detection Shows if option is Enabled or Disabled. Display only—Configured on Cisco Unified Communications Manager. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-47 OL-23091-01...
Page 120 VPN tunnel is connected; otherwise, no value is displayed. AES128-SHA • AES256-SHA • DES-CBC3-SHA • If VPN is not connected, no method is shown. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 4-48 OL-23091-01...
Page 121: Configuring Features, Templates, Services, And Users
Configuring Features, Templates, Services, and Users After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use Cisco Unified Communications Manager Administration to configure telephony features, optionally modify phone templates, set up services, and assign users.
Page 122: Telephony Features
Telephony Features Available for the Cisco Unified IP Phone For information about using most of these features on the phone, see Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE User Guide. For a comprehensive listing of features on the phone, see Cisco Unified IP Phone Features A–Z.
Page 123 Allows a user to use one-touch pickup For more information, see Cisco Unified functionality for call pickup features. Communications Manager Features and Services Guide, Call Pickup. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 124 Prevents users from transferring an external call to For more information, see Cisco Unified external transfer another external number. Communications Manager Features and Services Guide, External Call Transfer Restrictions. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 125 Phone Configuration. Cisco Unified Communications Manager • System Guide, Understanding Route Plans. Cisco Unified Communications Manager • Features and Services Guide, Call Display Restrictions. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 126 You can configure an audio or visual alert for the primary line on the phone. This alert notifies the users that a call is ringing in their pickup group. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 127 System Guide, Understanding Route Plans. Cisco Unified Communications Manager Administration Guide, Directory Number Configuration. Cisco Unified Communications Manager Administration Guide, SIP Profile Configuration. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 128 Client Matter Codes and (SCCP phones only) If you are using this feature, you must Note Forced Authorization Codes. disable Enbloc dialing. See Enbloc Dialing for details. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 129 Users Communications Manager Features and can customize up to six distinctive rings. Services Guide, Custom Phone Rings. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 130 Administration Guide, Cisco Unified IP “Services” in this table.) Phone Services Configuration. Cisco Unified Communications Manager • System Guide, Cisco Unified IP Phone Services. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-10 OL-23091-01...
Page 131 See Music-on-Hold in this table for information. See Hold Reversion in this table. • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-11 OL-23091-01...
Page 132 Remote in Use message. During these calls, a user can use the various features of the mobile phone. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-12 OL-23091-01...
Page 133 This feature can also be enabled or Note Common Phone Profile Configuration • disabled for Extension Mobility. Cisco Unified IP Phone Configuration • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-13 OL-23091-01...
Page 134 Communications Manager Features and system to originate a call from a remote device Services Guide, Cisco Unified Mobility. such as a cellular phone. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-14 OL-23091-01...
Page 135 This can be useful for Administration Guide, for instructions on how phones that are designated for calling emergency to configure PLAR. or “hotline” numbers. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-15 OL-23091-01...
Page 136 Features and Services Guide, Quality Report Tool. Redial Allows users to call the most recently dialed phone Requires no configuration. number by pressing a button. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-16 OL-23091-01...
Page 137 This feature does not apply to handset, speaker, and headset volumes during calls. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-17 OL-23091-01...
Page 138 Non-initiators can add or remove conference Cisco Unified Communications Manager • participants if the Advanced Adhoc Conference Security Guide. Enabled parameter is set. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-18 OL-23091-01...
Page 139 Communications Manager System Guide, phone number with a coworker. Understanding Directory Numbers. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-19 OL-23091-01...
Page 140 Cisco Unified Communications Manager • Administration Guide, Cisco Unified IP Phone Configuration. Cisco Unified Communications Manager • System Guide, Cisco Unified IP Phones. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-20 OL-23091-01...
Page 141 • modes configured in the system. Manager Administration Guide, Conference Bridge Configuration. See Cisco Unified Communications • Manager System Guide, Understanding Video Telephony. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-21 OL-23091-01...
Page 142: Configuring Product Specific Configuration Parameters
Cisco Unified IP Phones. Table 5-2 lists the configuration windows, their paths, and the parameters in Cisco Unified Communications Manager Administration. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-22 OL-23091-01...
Page 143 Phone Configuration window • Common Phone Profile window • Enterprise Phone Configuration • window Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-23 OL-23091-01...
Page 144: Configuring Corporate And Personal Directories
Address Book (WAB). TabSync can then be used to synchronize the WAB with Personal Directory. To ensure that Cisco IP Phone Address Book Synchronizer users have access only to end user data that pertains to them, activate the Cisco UXL Web Service in Cisco Unified Serviceability.
Page 145: Modifying Phone Button Templates
Cisco Unified Communications Manager System Guide for more information. Cisco Unified IP Phone 7962G The default Cisco Unified IP Phone 7962G template that ships with the phone uses buttons 1 and 2 for lines and assigns buttons 3 through 6 as speed dial.
Page 146: Modifying A Phone Button Template For Personal Address Book Or Fast Dials
PAB and Fast Dials. Before you modify the phone button template, you must configure PAB or Fast Dials as an IP Phone service. To configure PAB or Fast Dial as an IP Phone service (if it is not already a service), follow these steps: Procedure Choose Device >Device Settings >...
Page 147: Configuring Softkey Templates
Communications Manager System Guide for more information. The Cisco Unified IP Phones support all the softkeys that are configurable in Cisco Unified Note Communications Manager Administration. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-27 OL-23091-01...
Page 148: Setting Up Services
Setting Up Services Setting Up Services The Services button on the Cisco Unified IP Phones gives users access to Cisco Unified IP Phone Services. You can also assign services to the programmable buttons on the phone. These services comprise XML applications that enable the display of interactive content with text and graphics on the phone.
Page 149: Managing The User Options Web Pages
Giving Users Access to the User Options Web Pages Before a user can access the User Options web pages, you must add the user to the standard Cisco Unified Communications Manager end user group and associate the appropriate phone with the user.
Page 150: Specifying Options That Appear On The User Options Web Pages
The user ID and default password needed to access the application. • These settings correspond to the values you entered when you added the user to Cisco Unified Communications Manager (see Adding Users to Cisco Unified Communications Manager, page 5-28).
Page 151: Enabling Energywise On The Cisco Unified Ip Phone
Administration by choosing Device > Phone. You can also configure EnergyWise parameters in the Enterprise Phone Configuration and Common Phone Profile Configuration windows. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-31 OL-23091-01...
Page 152 The length of time that the phone must be idle before the phone powers down. The range of the field is 20 to 1440 minutes. The default value is 60 minutes. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-32 OL-23091-01...
Page 153 Leaving the Allow EnergyWise Overrides checked with no days selected in the Enable Power Save Plus field does not disable Power Save Plus. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-33...
Page 154: Setting Up Ucr 2008
Choose Device > Phone. Step 1 Set the SSH Access parameter to Disabled. Step 2 Set the Web Access parameter to Disabled. Step 3 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-34 OL-23091-01...
Page 155: Configuring Ucr 2008 In Common Phone Profile
Set the HTTPS Server parameter to https only. Step 3 Set the 80-bit SRTCP parameter to Enabled. Step 4 Click Save. Step 5 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-35 OL-23091-01...
Page 156 Chapter 5 Configuring Features, Templates, Services, and Users Enabling EnergyWise on the Cisco Unified IP Phone Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 5-36 OL-23091-01...
Page 157: Customizing The Cisco Unified Ip Phones
(CLI) “file” commands: admin:file • – file list* file view* – file search* – file get* – file dump* – file tail* – – file delete* Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 158: Creating Custom Phone Rings
50 ring types. Each ring type contains a pointer to the PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring. The Cisco TFTP server for each Cisco Unified Communications Manager contains this file.
Page 159: Chapter 6 Customizing The Cisco Unified Ip Phone
PCM File Requirements for Custom Ring Types, page 6-3. Upload the new PCM files that you created to the Cisco TFTP server for each Cisco Unified Step 2 Communications Manager in your cluster. For more information, see...
Page 160: List.xml File Format Requirements
URL=”TFTP:Desktops/320x196x4/FullMoon.png”/> </CiscoIPPhoneImageList> The Cisco Unified IP Phone firmware includes a default background image. This image is not defined in the List.xml file. The default image is always the first image that appears in the Background Images menu on the phone.
Page 161: Png File Requirements For Custom Background Images
PNG File Requirements for Custom Background Images, page 6-5. Upload the new PNG files that you created to the following subdirectory in the TFTP server for the Cisco Step 2 Unified Communications Manager: /Desktops/320x196x4 The file name and subdirectory parameters are case sensitive.
Page 162: Configuring Wideband Codec
If Cisco Unified Communications Manager has been configured to use G.722 (G.722 is enabled by default for the Cisco Unified IP Phone 7962G and 7942G) and if the far endpoint supports G.722, the call can connect using the G.722 codec in place of G.711. This situation occurs regardless of whether the user has enabled a wideband headset or wideband handset, but if either the headset or handset is enabled, the user may notice greater audio sensitivity during the call.
Page 163 C H A P T E R Monitoring the Cisco Unified IP Phones Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: Device information • Network configuration information •...
Page 164: Monitoring The Cisco Unified Ip Phones Remotely
Procedure Step 1 Obtain the IP address of the Cisco Unified IP Phone by using one of these methods: Search for the phone in Cisco Unified Communications Manager by choosing Device > Phone. • Phones registered with Cisco Unified Communications Manager display the IP address on the Find and List Phones window and at the top of the Phone Configuration window.
Page 165: C H A P T E R 7 Monitoring The Cisco Unified Ip Phones Remotely
For security purposes, you may choose to prevent access to the web pages for a phone. If you do so, you will prevent access to the web pages that are described in this chapter and to the Cisco Unified Communications Manager User Options web pages.
Page 166: Configuring The Cisco Unified Ip Phone To Use Http/Https Protocols
Version of the firmware running on the phone Expansion Module 1 Phone load ID for the first Cisco Unified IP Phone Expansion Module, if connected to the phone Expansion Module 2 Phone load ID for the second Cisco Unified IP Phone Expansion Module, if connected to the phone...
Page 167: Network Configuration
Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone is a member. Admin. VLAN ID Auxiliary VLAN in which the phone is a member. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 168 HTTP client and provides responses from the non-local host to the phone HTTP client. Authentication URL URL that the phone uses to validate requests made to the phone web server. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 169 Indicates whether the phone allows a device attached to the PC port to access the Voice VLAN. Auto Line Select Indicates whether the phone shifts the call focus to incoming calls on all lines. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 170 The current PC and switch port CDP values display on the Settings menu. SSH Access Enabled Indicates whether the phone accepts or blocks the SSH connections. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 171: Network Statistics
Total number of good packets received that are greater than 1522 bytes in size Rx longErr Total number of FCS error packets or Align error packets received that are greater than 1522 bytes in size Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 172 IP address of the neighbor device discovered by LLDP protocol. LLDP Neighbor Port Neighbor device port to which the phone is connected discovered by LLDP protocol. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 7-10 OL-23091-01...
Page 173: Device Logs
Streaming Statistics A Cisco Unified IP Phone can stream information to and from up to three devices simultaneously. A phone streams information when it is on a call or running a service that sends or receives audio or data.
Page 174 Ratio of concealment frames to speech frames in preceding 3-second interval of active speech. If using voice activity detection (VAD), a longer interval might be required to accumulate 3 seconds of active speech. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 7-12 OL-23091-01...
Page 175 Monitoring the Voice Quality of Calls, page 9-15. The MOS LQK score can vary based on the type of codec that the Cisco Unified IP Phone uses. Avg MOS LQK Average MOS LQK score observed for the entire voice stream.
Page 176 • • Configuring Features, Templates, Services, and Users Call Statistics Screen, page 8-14 • Monitoring the Voice Quality of Calls, page 9-15 • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 7-14 OL-23091-01...
Page 177: Chapter 8 Viewing Model Information, Status, And Statistics On The Cisco Unified Ip Phones
Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones This chapter describes how to use the following menus on the Cisco Unified IP Phone 7962G and 7942G to view model information, status messages, and network statistics for the phone: Model Information screen—Displays hardware and software information about the phone.
Page 178: Model Information Screen
8-12. Expansion Modules—Displays the Expansion Modules screen, which shows information about the • Cisco Unified IP Phone Expansion Module, if connected to the phone. For more information, see Expansion Module Status Screen, page 8-13. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
Page 179: Status Messages Screen
TFTP server. CFG TFTP Size Error The configuration file is too large for file Power cycle the phone. system on the phone. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 180 TFTP server or Cisco Unified Cisco Unified Communications Manager are Communications Manager. configured properly in DNS. Consider using IP addresses rather than host • names. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 181 In this case, run the CTL client and update the CTL file, making sure that the proper TFTP servers are included in this file. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 182 Configuration Menu, page 4-34 for details. If you are using DHCP, the DHCP server has not • provided a default router. Check the DHCP server configuration. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 183 Supplicant attempted 802.1X transaction Authentication typically times out if 802.1X is not but timed out to due the absence of an configured on the switch. authenticator. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 184 Name of the configuration file. None. This is an informational message indicating the corresponding to the name of the configuration file for the phone. phone device name Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 185: Network Statistics Screen
• Phone-Reg-Rej • Load Rejected HC • CM-ICMP-Unreach • • Phone-Abort Elapsed Time Amount of time that has elapsed since the phone last rebooted Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 186 PC port is in a link-up 100 Mb Full-Duplex state and has auto-negotiated a full-duplex, 100-Mbps connection) Port 2 Link state and connection of the Network port Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 8-10 OL-23091-01...
Page 187 DHCP UNRECOGNIZED • DHCP WAITING COLDBOOT TIMEOUT • • SET DHCP COLDBOOT SET DHCP DISABLED • DISABLED DUPLICATE IP • SET DHCP FAST • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 8-11 OL-23091-01...
Page 188: Firmware Versions Screen
Press the Settings button Select Status Step 2 Select Firmware Versions Step 3 To exit the Firmware Version screen, press the Exit softkey. Step 4 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 8-12 OL-23091-01...
Page 189: Expansion Module Status Screen
Number of packets discarded due to invalid checksum information RX Invalid Message Number of packets that have been discarded because a message was invalid or unsupported Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 8-13 OL-23091-01...
Page 190: Call Statistics Screen
G.729, G.728/iLBC, G.711 u-law, G.711 A-law, or Lin16k. Rcvr Size Size of voice packets, in milliseconds, in the receiving voice stream (RTP streaming audio). Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 8-14 OL-23091-01...
Page 191 • G.711 gives 4.5 G.722 gives 4.5 • G.728/iLBC gives 3.9 • G.729 A/AB gives 3.8 • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 8-15 OL-23091-01...
Page 192: Using Test Tone
1When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0. Using Test Tone The Cisco Unified IP Phone supports a “test tone,” which allows you to troubleshoot echo on a call as well as to test low volume levels.
Page 193 Status > Call Statistics to invoke the Call Statistics screen. Look for the Tone softkey. When the Tone softkey is visible, the softkey remains enabled for as long as this Cisco Unified IP Phone is registered with Cisco Unified Communications Manager.
Page 194 To stop the tone, end the call. Step 4 For information on interpreting the results of test tone for volume and echo, see the following document: http://www.cisco.com/en/US/docs/ios/solutions_docs/voip_solutions/EA_ISD.html Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 8-18 OL-23091-01...
Page 195: Troubleshooting And Maintenance
Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified IP Phone or with your IP telephony network. It also explains how to clean and maintain your phone. For additional troubleshooting information, see the Using the 79xx Status Information For Troubleshooting tech note.
Page 196: C H A P T E R 9 Troubleshooting And Maintenance
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process When you connect a Cisco Unified IP Phone into the network port, the phone should go through its normal startup process as described in Verifying the Phone Startup Process, page 3-14 and the LCD screen should display information.
Page 197: Identifying Error Messages
Checking Network Connectivity If the network is down between the phone and the TFTP server or Cisco Unified Communications Manager, the phone cannot start up properly. Ensure that the network is currently running.
Page 198: Verifying Dns Settings
If the Cisco CallManager service is not running, all devices on the network that rely on it to make phone calls will be affected. If the TFTP service is not running, many devices will not be able to start up successfully.
Page 199: Creating A New Configuration File
Registering the Phone with Cisco Unified Communications Manager A Cisco Unified IP Phone can register with a Cisco Unified Communications Manager server only if the phone has been added to the server or if auto-registration is enabled. Review the information and...
Page 200: Symptom: Cisco Unified Ip Phone Unable To Obtain Ip Address
Symptom: The Cisco Unified IP Phone Displays the Message Security Error When a Cisco Unified IP Phone boots, it performs an internal Power On Self Test (POST). POST checks for existing encryption functionality. If POST detects that encryption functionality is missing, the phone fails to boot, and the message “Security Error”...
Page 201: Identifying Intermittent Network Outages
Verify the DHCP lease duration. We recommend that you set the lease duration to 8 days. Cisco Unified IP Phones send messages with request type 151 to renew their DHCP address leases. If the DHCP server expects messages with request type 150, the lease renewal is denied, forcing the phone to restart and request a new IP address from the DHCP server.
Page 202: Eliminating Dns Or Other Connectivity Errors
From Cisco Unified Communications Manager, choose Device > Phone > Find and verify that you have Step 5 assigned the correct MAC address to this Cisco Unified IP Phone. For information about determining a MAC address, see Determining the MAC Address for a Cisco Unified IP Phones, page 2-13.
Page 203: Troubleshooting Cisco Unified Ip Phone Security
802.1X Authentication Status displays as Disabled (see 802.1X Authentication and Status, page 4-44). Status menu displays DHCP status as timing out (see Call Statistics Screen, page 8-14). Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 204: General Troubleshooting Tips
Cisco does not support connecting an IP Phone to another IP Phone through the another Cisco Unified IP Phone PC port. Each IP Phone should directly connect to a switch port. If phones are connected together in a line (by using the PC port), the phones will not work.
Page 205 When at least one person in a call does not receive audio, IP connectivity between phones is not established. Check the configurations in routers and switches to ensure that IP connectivity is properly configured. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 9-11 OL-23091-01...
Page 206 Cisco Unified Communications Manager configuration. Enable audio server debug and capture logs from both phones. If needed, enable Java debug. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 9-12 OL-23091-01...
Page 207: General Troubleshooting Tips For The Cisco Unified Ip Phone Expansion Module
Performing a Factory Reset, page 9-14 Performing a Basic Reset Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.
Page 208: Performing A Factory Reset
Locking Options, page 4-2). Then press the Erase softkey. Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: • CTL file—Erased LSC—Erased •...
Page 209: Using The Quality Report Tool
Unified IP Phone. The QRT feature is installed as part of the Cisco Unified Communications Manager installation. You can configure users’ Cisco Unified IP Phones with QRT. When you do so, users can report problems with phone calls by pressing the QRT softkey. This softkey is available only when the Cisco Unified IP Phone is in the Connected, Connected Conference, Connected Transfer, or OnHook states.
Page 210: Using Voice Quality Metrics
Conversational quality scores (MOS CQ, such as G.107) include impairment factors, such as delay, that degrade the natural flow of conversation. You can access voice quality metrics from the Cisco Unified IP Phone by using the Call Statistics screen (see...
Page 211: Troubleshooting Tips
Choose from the sites available for your access level. Cisco Unified IP Phone Troubleshooting Resources: • http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_ support_series_home.html • Cisco Products and Services (Technical Support and Documentation): http://www.cisco.com/en/US/products/sw/voicesw/tsd_products_support_ category_home.html Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) 9-17 OL-23091-01...
Page 212: Cleaning The Cisco Unified Ip Phone
Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP Phone, use only a dry soft cloth to gently wipe the phone and the LCD screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.
Page 213: Appendix
Providing Information to Users Via a Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users.
Page 214: Appendix A Providing Information To User Via A Website
Cisco website, Cisco recommends that you provide links to the current documentation. If you do not want to or cannot send users to the Cisco website, Cisco suggests that you download the PDF files and provide them to end users on your website.
Page 215: How Users Subscribe To Services And Configure Phone Features
The eLearning tutorials are updated periodically and therefore might not contain the latest feature Note information for end users. For the latest feature information, end users should see the Cisco Unified IP Phone end users user guide specific to their phone model and Cisco Unified Communications Manager version.
Page 216: How Users Configure Personal Directory Entries
(MWI) method. How Users Configure Personal Directory Entries Users can configure personal directory entries on the Cisco Unified IP Phone. To configure a personal directory, users must have access to the following: User Options web pages—Make sure that users know how to access their User Options web pages.
Page 217 The Configure Cisco Unified CallManager Server Information window displays. Step 5 Enter the IP address or host name and the port number of the Cisco Unified Communications Manager server and click OK. If you do not have this information, contact your system administrator.
Page 218 Appendix A Providing Information to Users Via a Website How Users Configure Personal Directory Entries Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 219: Appendix
For details about user interface differences and feature use, see Cisco Unified IP Phone 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE User Guide.
Page 220: A P P E N D I X B Feature Support By Protocol For Cisco Unified Ip Phone
Manager Directed Call Park Supported Supported Advanced Call Handling—Storing and Receiving Parked Calls Distinctive Ring Supported Supported Using Phone Settings—Customizing Rings and Message Indicators Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 221 Advanced Call Handling—Logging Out of Hunt Groups Malicious Call ID Supported Supported Advanced Call Handling—Tracing Suspicious Calls Meet-Me Conference Supported Supported Basic Call Handling—Making Conference Calls Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 222 Time Zone Update Supported Supported URL Dialing Not supported Supported Using Call Logs and Directories—Using Call Logs Video Support Supported Not supported Understanding Additional Configuration Options Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 223 Using Call Logs and Directories—Directory Dialing Corporate Directories Supported Supported Using Call Logs and Directories—Directory Dialing Personal Directory Supported Supported Using Call Logs and Directories—Directory Dialing Enhancements Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 224 Cisco Unified IP Phone Expansion Module 7916 Expansion Module 7916 only) only) Phone Guide Cisco VT Advantage Supported Not supported Cisco VT Advantage User Guide Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 225: Appendix
Installing the Cisco Unified Communications Manager Locale Installer If you are using Cisco Unified IP Phones in a locale other than English (United States), you must install the locale-specific version of the Cisco Unified Communications Manager Locale Installer on every Cisco Unified Communications Manager server in the cluster.
Page 226: A P P E N D I X C Supporting International Users
Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 227: Appendix
The phone can be powered locally with a power adapter (Cisco part number • CP-PWR-CUBE-3=) and the appropriate power cord (power requirements for the power adapter: 100-240 VAC, 50-60 Hz, 0.5 A) Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 228: Cable Specifications
Table D-2 describes the network port connector pinouts. Table D-2 Network Port Connector Pinouts Pin Number Function BI_DA+ BI_DA- BI_DB+ BI_DC+ BI_DC- BI_DB- BI_DD+ Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 229 BI_DC- “BI” stands for bi-directional, while DA, DB, DC and DD stand for “Data A”, “Data Note B”, “Data C” and “Data D”, respectively. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 230 Appendix D Technical Specifications Network and Access Port Pinouts Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 231: Appendix
• User ID: johndoe Phone model: 7961G • Protocol: SCCP • MAC address listed on phone: 00127F576611 • Five-digit internal telephone number: 26640 • Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 232: Adding A User To Cisco Unified Communications Manager
• Adding a User From an External LDAP Directory If you added a user to an LDAP Directory (a non-Cisco Unified Communications Server directory), you can immediately synchronize that directory to the Cisco Unified Communications Manager on which you are adding this same user and the user’s phone by following these steps:...
Page 233: Adding A User Directly To Cisco Unified Communications Manager
Basic Phone Administration Steps Configuring the Phone Adding a User Directly to Cisco Unified Communications Manager If you are not using an LDAP directory, you can add a user directly to Cisco Unified Communications Manager Administration by following these steps: Procedure Choose User Management >...
Page 234 Find button to find all configured phone button templates and their current settings. Softkey Template—Choose the appropriate softkey template. The softkey template determines – the configuration of the softkeys on Cisco Unified IP Phones. Leave this field blank if the common device configuration contains the assigned softkey template. Note Softkey templates are defined on the Softkey Template Configuration window of Cisco Unified Communications Manager Administration (Device >...
Page 235 From the Route Partition drop-down list, choose the partition to which the directory number belongs. If you do not want to restrict access to the directory number, choose <None> for the partition. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 236 Click Device Associations. – – Use the Search fields and the Find button to locate the device with which you want to associate to the user. Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 237: Performing Final End User Configuration Steps
Standard CCM End User Group. To view all configured user groups, choose User Management > User Group. Click Save. Step 4 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) OL-23091-01...
Page 238: I N D E X
AC adapter, connecting to auto dial 5-3, B-1 access, to phone settings 3-15, 4-2 Auto Line Select 4-26 access port automatic port synchronization configuring Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) IN-1 OL-23091-01...
Page 239 Cisco Peer to Peer Distribution Protocol (CPPDP) caller ID 5-7, B-2 Cisco Unified Communications Manager caller id blocking adding phone to database of call forward attendant console Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) IN-2 OL-23091-01...
Page 240 Cisco Unified IP Phone 9-18 PCM file requirements Clear softkey 8-3, 8-9 client matter codes 5-8, B-2 computer telephony integration (CTI) applications conference 5-9, B-2 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) IN-3 OL-23091-01...
Page 241 5-8, B-3 5-10 Extension Mobility Cross Cluster DNS server external power troubleshooting verifying settings DNS Server 1-5 4-10 documentation fast dial additional iii-xii Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) IN-4 OL-23091-01...
Page 242 5-11, B-2 Services URL 4-23 hunt group log out of hunt groups 5-14 hunt group display 5-12, B-3 handset hunt groups Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) IN-5 OL-23091-01...
Page 243 4-14 options IPv6 Alternate TFTP 4-15 Network Locale 4-24 IPv6 Configuration Network Locale Version 4-25 IPv6 Default Router 1-2 4-14 User Locale 4-24 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) IN-6 OL-23091-01...
Page 244 Messages URL 4-23 DHCPv6 4-14 message waiting 5-14 DHCPv6 Address Released 4-15 metrics, voice quality 7-12 IPv6 Address 4-14 1-14 IPv6 Alternate TFTP 4-15 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) IN-7 OL-23091-01...
Page 245 TFTP phone button templates 5-25 phone hardening 1-15 phone lines, buttons for Network Locale 4-24 phone secure web access Network Locale Version 4-25 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) IN-8 OL-23091-01...
Page 246 4-33 SDK compliance options secure and nonsecure indication tone 5-18, B-4 DSCP For Call Control 4-33 secure conference 5-18 DSCP For Configuration 4-33 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) IN-9 OL-23091-01...
Page 247 TFTP server 4-39 Security Mode 4-32 configuring VLAN security profiles 1-14, 1-15 contacting Cisco Unified Communications Manager See External Call Control and Call Chaperone Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) IN-10 OL-23091-01...
Page 248 5-11 help system 5-11 technical specifications, for Cisco Unified IP Phone hold 5-11 telephony features hold reversion 5-12 abbreviated dialing Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) IN-11 OL-23091-01...
Page 249 5-21 TFTP settings transfer 5-21 VLAN configuration video mode 5-21 video support 5-22 voice messaging system 5-22 VPN client 5-22 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) IN-12 OL-23091-01...
Page 250 7-2, 7-4 required information disabling access to subscribing to services Ethernet Information 7-2, 7-9 using phone templates to add phones 2-11 Network 7-2, 7-9 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) IN-13 OL-23091-01...
Page 251 4-30 option 4-27 user controllable 4-27 Wideband Handset UI Control 4-27 wideband headset 4-30 option 4-27 user controllable 4-27 Wireless Headset Enabled 4-28 Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) IN-14 OL-23091-01...
Page 252 Index Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP) IN-15 OL-23091-01...

This manual is also suitable for:

7962g 7942g 7961g 7961g-ge 7941g 7941g-ge

Cisco IP Phone Administration Manual

Chapter 1 an Overview of the Cisco Unified IP Phone

Table

Chapter 2 Preparing to Install the Cisco Unified IP Phones on Your Network

Chapter 3 Setting up the Cisco Unified IP Phone

Setting up the Cisco Unified IP Phones

CHAPTER 4 Configuring Settings on the Cisco Unified IP Phones

CHAPTER 5 Configuring Features, Templates, Services, and Users

Customizing the Cisco Unified IP Phones

Chapter 6 Customizing the Cisco Unified IP Phone

CHAPTER 7 Monitoring the Cisco Unified IP Phones Remotely

Chapter 8 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phones

CHAPTER 9 Troubleshooting and Maintenance

Appendix

Providing Information to Users Via a Website

Appendix A Providing Information to User Via a Website

Appendix

Feature Support by Protocol for Cisco Unified IP Phone

Appendix

Supporting International Users

Appendix

Technical Specifications

Appendix

Basic Phone Administration Steps

I N D E X

Quick Links

Troubleshooting

Related Manuals for Cisco IP Phone

Summary of Contents for Cisco IP Phone