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7960G - IP Phone VoIP
Cisco 7960G - IP Phone VoIP Manuals
Manuals and User Guides for Cisco 7960G - IP Phone VoIP. We have
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Cisco 7960G - IP Phone VoIP manuals available for free PDF download: Administration Manual, User Manual, Manual
Cisco 7960G - IP Phone VoIP Administration Manual (162 pages)
Unified IP Phone Cisco Unified Communications Manager 7.0 (SCCP)
Brand:
Cisco
| Category:
IP Phone
| Size: 4.38 MB
Table of Contents
Table of Contents
3
Preface
9
Audience
9
Organization
9
Overview
9
Related Documentation
10
Cisco Product Security Overview
11
Document Conventions
11
Obtaining Documentation, Obtaining Support, and Security Guidelines
11
Chapter 1 An Overview of the Cisco Unified IP Phone
13
Understanding the Cisco Unified IP Phones 7960G and 7940G
13
What Networking Protocols Are Used
16
What Features Are Supported on the Cisco Unified IP Phones 7960G and 7940G
17
Configuring Telephony Features
18
Feature Overview
18
Configuring Network Parameters Using the Cisco Unified IP Phone
19
Providing Users with Feature Information
19
Understanding Security Features for Cisco Unified IP Phones
19
Overview of Supported Security Features
21
Understanding Security Profiles
22
Identifying Encrypted and Authenticated Phone Calls
23
Security Restrictions
23
CAPF Interaction When the Phone Resets
24
Overview of Configuring and Installing Cisco Unified IP Phones
24
Checklist for Configuring the Cisco Unified IP Phone 7960G and 7940G in Cisco Unified Communications Manager
25
Communications Manager
25
Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager
25
Checklist for Installing the Cisco Unified IP Phone 7960G and 7940G
28
Installing Cisco Unified IP Phones
28
Manager
31
CHAPTER 2 Preparing to Install the Cisco Unified IP Phone on Your Network
32
Understanding Interactions with Other Cisco Unified IP Communications Products
32
Manager
32
Understanding How the Cisco Unified IP Phone Interacts with the VLAN
32
Providing Power to the Cisco Unified IP Phone
33
Obtaining Additional Information about Power
34
Power Guidelines
34
Power Outage
34
Understanding Phone Configuration Files
35
Understanding the Phone Startup Process
36
Adding Phones to the Cisco Unified Communications Manager Database
36
Adding Phones with Auto-Registration
37
Adding Phones with Auto-Registration and TAPS
38
Adding Phones with Cisco Unified Communications Manager Administration
38
Adding Phones with BAT
39
Using Cisco Unified IP Phones with Different Protocols
40
Converting a New Phone from SCCP to SIP
40
Converting an In-Use Phone from SCCP to SIP
40
Converting an In-Use Phone from SIP to SCCP
40
Deploying a Phone in an SCCP and SIP Environment
40
Deploying a Phone in an Sccp and Sip Environment
41
Determining the MAC Address for a Cisco Unified IP Phone
42
Setting up the Cisco Unified IP Phone
43
Before You Begin
43
Chapter 3 Setting up the Cisco Unified IP Phone
44
Cisco Unified Communications Manager Configuration
44
Network Requirements
44
Understanding the Cisco Unified IP Phone 7960G and 7940G Components
44
Handset
45
Headset
45
Audio Quality Subjective to the User
46
Connecting a Headset
46
Disabling a Headset
46
Using External Devices with Your Cisco Unified IP Phone
46
Network and Access Ports
45
Speakerphone
45
Installing the Cisco Unified IP Phone
47
Attaching the Cisco Unified IP Phone Expansion Module 7914
49
Adjusting Cisco Unified IP Phone Footstand and Phone Height
50
Adjusting the Placement of the Cisco Unified IP Phone
50
Mounting the Phone to the Wall
50
Verifying the Phone Startup Process
51
Configuring Security on the Cisco Unified IP Phone
52
Configuring Startup Network Settings
52
CHAPTER 4 Configuring Network Settings on the Cisco Unified IP Phone
55
Displaying the Network Configuration Menu
55
C H a P T E R 4 Configuring Network Settings on the Cisco Unified IP Phone
56
Displaying the Network Configuration Menu
56
Unlocking and Locking Options
57
Editing Values
58
Network Configuration Menu
59
Cisco Unified Communications Manager Options
64
Configuring Features, Templates, Services, and Users
67
For Information about Setting up Phones in Non-English Environments, See Appendix C, “Supporting
68
Telephony Features Available for the Cisco Unified IP Phone
68
C H a P T E R 5 Configuring Features, Templates, Services, and Users
69
CHAPTER 5 Configuring Features, Templates, Services, and Users
75
Configuring Personal Directory
75
Configuring Corporate and Personal Directories
75
Configuring Corporate Directories
75
Creating Custom Phone Rings
75
Modifying Phone Button Templates
76
Configuring Softkey Templates
77
Setting up Services
77
Adding Users to Cisco Unified Communications Manager
78
Giving Users Access to the User Options Web Pages
78
Specifying Options that Appear on the User Options Web Pages
78
CHAPTER 6 Viewing Model Information, Status, Statistics, and Security Information on the Cisco
82
Managing the User Options Web Pages
78
Model Information Screen
82
Status Menu
82
Status Messages Screen
83
Network Statistics Screen
87
Firmware Versions Screen
88
Expansion Module Stats Screen
89
Call Statistics Screen
90
Security Configuration Menu
92
CTL File Menu
92
Trust List Menu
94
CHAPTER 7 Monitoring the Cisco Unified Ip Phone Remotely
95
C H a P T E R 7 Monitoring the Cisco Unified IP Phone Remotely
96
Accessing the Web Page for a Phone
96
Device Information
97
Disabling and Enabling Web Page Access
97
Network Configuration
98
Network Statistics
101
Ethernet Statistics
101
Port 1 (Network), Port 2 (Access), and Port 3 (Phone) Statistics
102
Device Logs
104
Stack Statistics
105
Status Messages
105
Streaming Statistics
105
Troubleshooting and Maintenance
109
CHAPTER 8 Troubleshooting and Maintenance
109
Resolving Startup Problems
109
C H a P T E R 8 Troubleshooting and Maintenance
110
Manager
110
Symptom: the Cisco Unified IP Phone Does Not Go through Its Normal Startup Process
110
Checking Network Connectivity
111
Identifying Error Messages
111
Registering the Phone with Cisco Unified Communications Manager
111
Verifying TFTP Server Settings
111
Cisco Unified Communications Manager and TFTP Services Are Not Running
112
Verifying Cisco Unified Communications Manager Settings
112
Verifying DNS Settings
112
Verifying IP Addressing and Routing
112
Creating a New Configuration File
113
Cisco Unified IP Phone Resets Unexpectedly
114
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
114
Verifying Physical Connection
114
Checking Static IP Address Settings
115
Identifying Intermittent Network Outages
115
Verifying DHCP Settings
115
Verifying Voice VLAN Configuration
115
Eliminating DNS or Other Connectivity Errors
116
Verifying that the Phones Have Not Been Intentionally Reset
116
Troubleshooting Cisco Unified IP Phone Security
117
General Troubleshooting Tips
118
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module 7914
120
Performing a Basic Reset
121
Resetting or Restoring the Cisco Unified IP Phone
121
Performing a Factory Reset
122
Monitoring the Voice Quality of Calls
123
Using the Quality Report Tool
123
Cleaning the Cisco Unified IP Phone
125
APPENDIX A Providing Information to Users Via a Website
127
Where to Go for more Troubleshooting Information
125
Giving Users Access to the User Options Web Pages
127
How Users Obtain Support for the Cisco Unified IP Phone
127
Accessing Cisco 7900 Series Unified IP Phone Elearning Tutorials
128
Appendix A Providing Information to User Via a Website
128
How Users Get Copies of Cisco Unified IP Phone Manuals
128
How Users Subscribe to Services and Configure Phone Features
128
How Users Access a Voice Messaging System
129
How Users Configure Personal Directory Entries
129
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer
130
A P P E N D I X B Feature Support by Protocol for Cisco Unified IP Phone 7960G and 7940G
135
APPENDIX B Feature Support by Protocol for Cisco Unified IP Phone 7960G and 7940G
137
Adding Language Overlays to Phone Buttons
137
APPENDIX C Supporting International Usersc-1
137
A P P E N D I X C Supporting International Users
138
Installing the Cisco Unified Communications Manager Locale Installer
138
Technical Specifications
139
Physical and Operating Environment Specifications
139
Appendix E Technical Specification
140
Cable Specifications
140
Network and Access Port Pinouts
141
Example User Information for These Procedures
143
Appendix F Basic Phone Administration Step
144
Adding a User to Cisco Unified Communications Manager
144
Adding a User Directly to Cisco Unified Communications Manager
144
Adding a User from an External LDAP Directory
144
Configuring the Phone
145
Performing Final End User Configuration Steps
150
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Cisco 7960G - IP Phone VoIP User Manual (124 pages)
User Guide
Brand:
Cisco
| Category:
IP Phone
| Size: 2.72 MB
Table of Contents
Table of Contents
5
Preface
11
About this Guide
11
Related Documentation
12
Obtaining Documentation
13
World Wide Web
13
Documentation CD-ROM
13
Ordering Documentation
13
Documentation Feedback
14
Obtaining Technical Assistance
14
Cisco.com
14
Technical Assistance Center
15
Cisco TAC Web Site
15
Cisco TAC Escalation Center
16
Document Conventions
17
Introducing Your Cisco Ip Phone
21
Connecting Your Cisco Ip Phone
22
A Road Map to Your Cisco Ip Phone
26
Using the Feature Buttons
30
Navigating on Your Phone
31
Using the Headset
32
Using the Speakerphone
32
Using the Headset
34
Using the Speakerphone
34
Customizing Your Phone from the User Options Web Pages
35
Logging in to the User Options Web Pages
36
Changing the Default Language for the User Options Web Pages
36
Changing the Default Language for the User Options Web Pages
37
Establishing Cisco IP Phone Services
38
Subscribing to Services
38
Subscribing to Services
39
How to Change or End Subscriptions
40
Customizing Phone Settings
43
Adjusting the Handset, Speakerphone, and Headset Volume
43
Adjusting the Ringer Volume
44
Personalizing the Ringer Sound
45
Chapter 2 Customizing Phone Setting
45
Adjusting the Message Waiting Indicator Light
46
Changing the LCD Screen Contrast
47
Changing the Language for the Phone LCD Screen
48
Placing a Call and Other Basic Phone Tasks
51
Making Telephone Calls
51
Placing a Call
52
Chapter 3 Placing a Call and Other Basic Phone Task
52
Making Telephone Calls
52
Answering a Call
54
Ending a Call
54
Muting a Call
55
Putting a Call on Hold
56
Table
56
Transferring a Call to Another Extension
56
Ending a Call (Continued)
57
Related Topics
57
Placing a Call
57
Answering a Call
57
Forwarding Calls to Another Extension
57
Redialing the Last Number Dialed
58
How to Get Notified When a Busy Line Is Available Using Cisco Call Back
58
Transferring a Call to Another Extension
57
Related Topics
58
Placing a Call
58
Redialing the Last Number Dialed
59
Storing and Retrieving a Call Using Call Park
59
Answering a Call
59
Ending a Call
59
Answering Calls on Another Extension Using Call Pickup
60
How to Pick up Calls Within Your Group
60
How to Pick up Calls Outside of Your Group
61
Putting a Call on Hold
61
Using Speed Dial
62
Forwarding Calls to Another Extension
64
Setting up Call Forwarding on Your Phone
64
Setting up Call Forwarding When Not at Your Phone
65
Canceling Call Forwarding
66
Setting up Call Forwarding on Your Phone
66
Making Conference Calls
67
Placing a Conference Call
68
Using Meet-Me Conferences
68
Establishing a Meet-Me Conference
69
Joining a Meet-Me Conference
69
Conferencing by Barging in on Established Conversations
70
Using Voice Mail
71
Viewing and Dialing from the Phone Logs
71
Searching and Dialing from the Phone Directory
73
Searching and Dialing from the Phone Directory
74
CHAPTER 4 Logging into Your Extension from any Phone Using the Cisco Callmanager
75
Extension Mobility Feature
75
Logging in to Cisco Callmanager Extension Mobility
76
Logging out of Cisco Callmanager Extension Mobility
78
Changing Your Cisco Callmanager Extension Mobility PIN
79
Managing Your Contacts
81
Managing Your Personal Address Book
82
Subscribing to Personal Address Book
82
Chapter 5 Managing Your Contact
83
Creating a New Address Book Entry on the Web
84
Managing Your Personal Address Book
84
Subscribing to Personal Address Book
84
Searching for or Editing a Personal Address Book Entry on the Web
85
Searching Personal Address Book Entries on Your Phone
86
Editing a Personal Address Book Entry on Your Phone
87
Deleting an Address Book Entry on the Web
88
Dialing a Personal Address Book Entry
89
Using the Cisco IP Phone Address Book Synchronizer
89
Installing the Cisco IP Phone Address Book Synchronizer
89
Configuring the Cisco IP Phone Address Book Synchronizer
91
Using Fast Dials
92
Subscribing to Personal Fast Dials
92
Assigning Fast Dial Codes to Phone Numbers on the Web
93
Removing Personal Fast Dials Entries on the Web
95
Book on Your Phone
96
Creating a Personal Fast Dials Entry for a Number in Your Personal Address Book on Your Phone
96
Creating a Personal Fast Dial Entry for a Non-Address Book Directory Number on Your Phone
97
Removing Personal Fast Dials Entries on the Web
97
Removing a Personal Fast Dials Entry on Your Phone
99
Dialing a Personal Fast Dials Entry
100
Chapter 6 Using the Cisco IP Phone 7914 Expansion Module
101
Understanding Expansion Module Features
102
Chapter 6 Using the Cisco IP Phone 7914 Expansion Module
102
How to Get more Information
103
Appendix
105
Faq
105
Appendix A FAQ
106
How Do I Access Voice Mail
106
How Do I Set Speed Dials
106
How Do I List My Missed Calls
106
How Do I Change the Settings for My Cisco Callmanager Extension Mobility Line
107
I Don't See a Hold Button-How Do I Put Someone on Hold
107
How Do I Change the Contrast on the Phone LCD Screen
107
How Do I Forward Calls
108
How Do I Store Numbers of Friends and Colleagues that I Want to Call Often
108
I've Used up All My Speed Dial Lines, Can I Add more
109
If I Cannot Answer a Call that I Have Forwarded to Another Number, will the Call Get Re-Routed to My Voice Mail System
109
Can I Use Call Forwarding to Send My Calls Directly to Voice Mail, Without Ringing My Desk Top Phone
110
Why Don't I Get a Dial Tone after Dialing an Access Code
110
Appendix
111
Safety Notices
111
Appendix B Safety Notice
112
Appendix
113
Troubleshooting Your Phone
113
Accessing Network Configuration Data
113
Appendix C Troubleshooting Your Phone
114
Accessing Status Data
114
Troubleshooting Cisco Callmanager Extension Mobility
114
Troubleshooting Cisco Callmanager Extension Mobility
115
Using the Quality Reporting Tool
116
Using the Quality Reporting Tool
117
I N D E X
119
Cisco 7960G - IP Phone VoIP User Manual (15 pages)
Brand:
Cisco
| Category:
IP Phone
| Size: 0.54 MB
Table of Contents
Table of Contents
2
IP Phone Introduction
3
Setting up Your IP Phone
3
Locating Buttons and Hardware
4
Using Help on Your Phone
6
Choosing a Menu Item
6
Using the Speaker
6
Making Calls on Your Phone
7
Placing a Call
7
Dialing from a Phone Directory
7
Dialing from a Phone Log
8
Answering a Call
8
Ending a Call
9
Using Mute and Hold
9
Redirecting Calls on Your Phone
10
Transferring Calls
10
Using Call Park
10
Using Call Pickup
11
Forwarding All Calls
11
Making Conference Calls on Your Phone
12
Placing a Conference Call
12
Removing a Conference Call Participant
12
Initiating a Meet-Me Conference Call
13
Joining a Meet-Me Conference Call
13
Customizing Settings on Your Phone
13
Adjusting the Handset, Speakerphone, and Headset Volume
13
Adjusting the Ringer Volume
13
Changing the LCD Contrast
14
Personalizing the Ringer Sound
14
Reference Information
15
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Cisco 7960G - IP Phone VoIP Manual (35 pages)
Configuring SIP IP Telephony Using Avaya Converged Communications Server, Avaya Communication Manager and Cisco 7940/7960 SIP Telephones
Brand:
Cisco
| Category:
IP Phone
| Size: 0.8 MB
Table of Contents
Equipment and Software Validated
4
Message Waiting Indicator (MWI)
6
Class of Service
18
Station Options
19
Verification Steps
33
Additional References
34
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