Common Problems - Cradlepoint IBR600 Product Manual

COR | USER MANUAL Firmware ver. 5.0.0
CRADLEPOINT

3.3 Common Problems

Please visit CradlePoint Knowledgebase at
other questions.
3.3.1 You are Connected to the Router but Cannot Connect to the Internet
Make sure that you have an active data plan and that your modem has been activated.
must be added to your IBR600/IBR650. Wireless broadband data plans are available from wireless carriers such as
AT&T, Sprint, and Verizon. A new line of service can be added or a data plan can be transferred from an existing account.
You will need the ESN number from your product label on your router to add or transfer a line of service.
After adding a data plan to the modem, you must activate the modem:
1. Log into the router's administration pages (see
2. Select Internet from the top navigation bar and Connection Manager from the dropdown menu (Internet →
Connection Manager).
3. Find and select the CradlePoint modem.
4. Click Control.
5. Click Activate in the popup.
Finally, if you have an active data plan and you have already activated your modem, you may be out of range of your
service provider. Check your signal strength in the Internet section of the Dashboard
a weak signal in your location, contact your service provider.
If you are still not online after activating the modem, call CradlePoint Technical Support for further assistance.
© 2013 CRADLEPOINT, INC.
http://knowledgebase.cradlepoint.com/
PLEASE VISIT HTTP://KNOWLEDGEBASE.CRADLEPOINT.COM/
Accessing the Administration
FOR MORE HELP AND RESOURCES
for more help and answers to your
A wireless broadband data plan
Pages).
(Status → Dashboard). If you have
PAGE 20