Wired Connection Using Cable; Common Problems - Cradlepoint MBR1200 Product Manual

MBR1200 | USER MANUAL Firmware ver. 1.6.12
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3.4 Common Problems

This section contains a list of some of the most common issues faced by users of the MBR1200.
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3.4.1 Your USB Modem or Phone Does Not Work With the Router
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If your USB data modem or phone is not working with the router, check the list of supported devices to ensure you are using a supported
device and carrier. The device you‟re using must be supported on the carrier network providing your cellular service or it‟s considered an
unsupported device, even if it is supported on another carrier‟s network.
CradlePoint‟s supported device list changes regularly. We update our supported device list after a device is certified and approved. If the
device you have is NOT on the list, that means we do not support it at this time.
The SUPPORTED DEVICE list can be found at: cradlepoint.com/support/MBR1200

Sometimes a USB data modem needs to be updated or have other configurations set correctly in order to make a connection through the
router. If your USB Modem has not been updated recently, it is recommended that you do so if it is having trouble connecting to the
MBR1200. Simply insert your USB data modem into your PC and using the software provided by your cellular carrier, access the Internet.
Follow the directions provided to complete the update. Once you have updated your USB data modem, reconnect the cellular device to
your CradlePoint router and connect to the Internet.

If you are using 4G modem you need to set the WiMAX Realm. This can be done at the administrative page (login to IP address
http://192.168.0.1) and go to Modem → Settings. Under Modem Specific Settings use the WiMAX Realm Select to select your carrier.
Make sure you Save Settings.

Some wireless carriers provide multiple Access Point Names that a modem can connect to. If you wish to specify an APN, this can be
done at the administrative page (login to IP address http://192.168.0.1) and go to Modem → Settings. Enter the APN and Save Settings.
Some examples of APN are isp.cingular, ecp.tmobile.com and vpn.com. This APN will be set in the first profile position (see Modem
Diagnostics). The modem must be removed and reinserted for this change to take affect (or the router rebooted). This APN is associated
with the modem in the interface referred to in the Modem Interface drop down menu, so multiple APNs may be entered.

If the above issues have been resolved and you can connect to the router but not get internet through it using your modem you may need
to upgrade the router firmware. Use your computer (you may need to plug your modem directly into your computer if you don‟t have
another way to access the internet) to download the latest firmware for the router (found at: www.cradlepoint.com/support/mbr1200).
Then login to the router admin page and manually upload the firmware (directions can be found in this manual in section 7.4.2).

If you are still unable to access the Internet after following the above directions, contact CradlePoint Technical Support for further
assistance.
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