User's Guide
6-14 Solving Problems
Table 6-1. Troubleshooting Guide––continued
Symptom
Printing is smearing.
Large portions of characters are
not printing.
Probable Cause/Corrective Action
Print density fine-adjustment
is set too dark. Hold down
Print Density button and re-
adjust print density.
PH GAP and PFORCE param-
eters on Setup menu are not
set to Auto, or settings are
incorrect. Check settings.
Ribbon is tangled. Correct
problem or replace ribbon
cartridge.
Small piece of paper or debris
is lodged in front of printhead.
Remove obstruction.
Paper is not taut between the
tractors or around the platen.
Reload paper.
Ribbon is tangled. Correct
problem or replace ribbon
cartridge.