Recover a Lost Password
If a user has forgotten his/her password, it can be recovered if the administrator has:
Assigned an SMTP server (see Support).
Entered an email address for that user (see
If the above conditions have been met, the administrator and/or user can follow the steps below to recover a
password:
1.
On the login page, click Have you lost or forgotten your password?.
2.
On the next page, type the login. Then type the word you see in the image on the right (this ensures that the
request is coming from a person) and click send.
3.
The email will arrive in the user's email inbox. In the email, click the Click here link.
4.
In the Reinitialize your password screen, type your login, new password, then reconfirm the new password,
then click Send.
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