LaCie ICA-312 User Manual page 222

A user does not have access to the LaCie NAS Dashboard or shares.
Q: Has the administrator created an account for the user?
A: In order for another user to access the LaCie NAS, two conditions must be met: 1) the administrator must
create and provide the user with username and password; 2) the LaCie NAS must be connected to the network
via Ethernet for users to access the shares.
I cannot access my account. I enter my login and password and receive an error message.
Q: Is your password correct?
A: If you input an email address (Manage Users) and configured the SMTP server (Support), you can reset your
password. To do this, click on the "forgot my password" link on the login page. Follow the instructions to
complete the reset.
I've noticed a delay in accessing the shares.
Q: Are you transferring multiple files simultaneously, using the download feature, or rebuilding the RAID array?
A: Running all or some of the following operations at once can impact LaCie NAS performance: accessing to a
share; file transfers; torrent activity; rebuilding the RAID array.
Troubleshooting the Multimedia Server
I cannot see the media files stored on the LaCie NAS.
Q: Are the media files stored on a public share? Is the multimedia service active?
A: UPnP AV devices can discover media files stored public shares. Certain devices may be able to access private
folders but you must provide the correct password. Additionally, the multimedia service must be activated in the
Dashboard (see General Settings for more information).
Windows Media Player
Q: I can't configure Windows Media Player to find media files on the LaCie NAS.
A: Windows Media Player should play back media files stored on public shares.
Q: Certain files aren't recognized by Windows Media Player.
A: Windows Media Player has file type restrictions. See the Windows Media Player web site for further
information: http://windows.microsoft.com/en-US/windows/products/windows-media-player.
iTunes
Q: Some files appear in my iTunes™ shared playlist, but some do not.
A: The iTunes Server Service supports certain file types. See the iTunes website for further details:
http://www.apple.com/itunes/.
Q: I've activated the LaCie NAS's iTunes service ([[..:dashboard:general-settings]]), but I don't see its machine name in
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