Bridged Caps To Conference - Hitachi SelecSet 400A User Manual

C 1: A
HAPTER BOUT

Bridged CAPs to Conference

About bridged
CAPs
Procedure
HCXTD830, Rev. A01, July 2001
Y S S 400A
OUR ELEC ET
You can also create a three-party conference with two
incoming calls using the call appearance keys on your
SelecSet 400A console. This feature, known as bridged
CAPs (loop-to-loop or meet-me conferencing), is
especially helpful if you need to page guests or employees
for waiting calls in a casino environment.
For example, if a call comes in for a guest, you can page
the guest in the casino area. The guest simply goes to the
nearest house phone, which automatically rings you when
taken off-hook.
To create a three-party conference using bridged CAPs:
1
You are talking on a call on CAP1.
2
When a second call comes in, place the first caller on
hold by pressing either a hold loop or the <HOLD>
key. Answer the second call on CAP 2 by pressing
<START> then <ANS>.
3
Press the <CONF> key to place the second caller on
consultation hold (or <JOIN> to connect the two
callers).
4
To conference CAP 1 with CAP 2, press the CAP 1
key. This keeps the caller on CAP 2 on consultation
hold and lets you talk with the caller on CAP 1.
Notify the caller on CAP 1 that he or she is about to
be conferenced, and with whom.
5
Press the <CONF> key again to join the two CAPs or:
To transfer the call to the caller on CAP 1, press
<JOIN>. You are out of the conversation once you
press the <JOIN> key.
B CAP
RIDGED S TO
C
ONFERENCE
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