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Hitachi SelecSet 400A User Manual

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Hitachi Telecom (USA), Inc.
3617 Parkway Lane
Norcross, GA 30092
(770) 446-8820
HCX5000 System
i
Release 9.0
Attendant Operations
SelecSet 400A

User Guide

HCXTD830
Rev. A01

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Summary of Contents for Hitachi SelecSet 400A

  • Page 1: User Guide

    Hitachi Telecom (USA), Inc. 3617 Parkway Lane Norcross, GA 30092 (770) 446-8820 HCX5000 System Release 9.0 Attendant Operations SelecSet 400A User Guide HCXTD830 Rev. A01...

  • Page 2: Table Of Contents

    Table of Contents Preface Before You Begin ................xi About Your SelecSet 400A The Display ..................1-2 Displaying Caller ID Information ........... 1-4 Displaying Programmable Key Information ........1-6 Displaying VIP and Language Status..........1-7 Message Waiting Lamp ..............1-8 Keys....................
  • Page 3 400A U ’ ABLE OF ONTENTS ELEC UIDE Additional Operations Overview of Additional Features ............ 2-1 Soft Key-Controlled Features............2-3 Call Restrictions ................2-4 Coverage..................2-7 Credit Limit ................... 2-11 Do-Not-Disturb................2-15 Ringing a Station in Do-Not-Disturb ..........2-18 Forwarded Calls From DND Stations ........... 2-19 Transferring to a DND Station ............
  • Page 4 Last Number Redial (LNR) ............2-70 Saved Number Redial (SNR) ............2-71 Sending Pushbutton Tones............. 2-73 Trunk Answer From Any Station ..........2-74 Appendix Programming your SelecSet 400A ..........A-1 Programming Instructions .............. A-3 Quick Reference Sheet ..............A-6 Index HCXTD830, Rev. A01, July 2001...
  • Page 5 400A U ’ ABLE OF ONTENTS ELEC UIDE HCXTD830, Rev. A01, July 2001...
  • Page 6 List of Figures Figure 1-1: SelecSet 400A ......1-1 Figure 1-2: SelecSet 400A LCD with soft keys .
  • Page 7 400A U ’ IST OF IGURES ELEC UIDE viii HCXTD830, Rev. A01, July 2001...
  • Page 8 Optional programmable keys ....1-14 Table 1-3 SelecSet 400A Fixed Keys ..... . 1-18 Table 1-4 CAP keys and related functions .
  • Page 9 400A U IST OF ABLES ELEC UIDE HCXTD830, Rev. A01, July 2001...

  • Page 10: Before You Begin

    COMMerce (business) systems. Differences between WelCOMM and COMMerce terminology are noted. Your SelecSet 400A may not be able to perform all the operations described in this document. Your system administrator has carefully selected the features assigned to your SelecSet 400A phone.
  • Page 11 UIDE Intended This guide is intended to provide the attendant or any audience other user of the SelecSet 400A with descriptions and guidelines regarding attendant features and functions that are available with this attendant console. Organization Chapters and topics included in this document are:...

  • Page 12: About Your Selecset 400A

    It is also called an attendant console. Figure 1-1 shows an example of the SelecSet 400A. Note that some of your programmable keys may be labeled differently. Figure 1-1: SelecSet 400A...

  • Page 13: The Display

    400A U ELEC UIDE The Display About your Your SelecSet 400A console is equipped with a 2-line by 400A display 40-character liquid crystal display. This display changes, depending on the operation being performed. Figure 1-2: SelecSet 400A LCD with soft keys As various operations are described in the following sections, the appropriate displays are illustrated.
  • Page 14 1: A 400A ISPLAY HAPTER BOUT ELEC When dialing a You see this display when you dial a number in your number in facility. your facility... D i a l 3 0 0 MS G C H A R GE F E A T U R When You see this display when you are connected to that...

  • Page 15: Displaying Caller Id Information

    ID I ISPLAYING ALLER NFORMATION 400A U ELEC UIDE Displaying Caller ID Information Caller ID for Depending on your telephone system setup, your SelecSet incoming calls may display caller ID information for incoming calls. Caller ID This information may include: information •...
  • Page 16 ID I 1: A 400A ISPLAYING ALLER NFORMATION HAPTER BOUT ELEC Pay phone If you receive a call from a pay phone or some type of calls public telephone, the word PAYPHONE is shown on your display. Calls from new When you receive a call from a new telephone number, telephone you may see the number displayed but not the name,...

  • Page 17: Displaying Programmable Key Information

    ISPLAYING ROGRAMMABLE NFORMATION 400A U ELEC UIDE Displaying Programmable Key Information Procedure To display programmable autodial key information: Press <DSPL>. Press the autodial key whose information you want displayed. Press <START> or lift the handset to return to the basic display. HCXTD830, Rev.

  • Page 18: Displaying Vip And Language Status

    BOUT ELEC Displaying VIP and Language Status VIP and If your SelecSet 400A attendant console is used in a front language desk or in a hotel/motel environment and a guest with VIP indicators or foreign language status calls you, you may see VIP and language indicators on your SelecSet display.

  • Page 19: Message Waiting Lamp

    400A U ELEC UIDE Message Waiting Lamp Message The message waiting lamp on your SelecSet 400A lights indications when you have messages. To display and retrieve callme, voice or text messages, press the <MSG> soft key. See “Retrieving Messages” on page 1-48.

  • Page 20: Keys

    1: A 400A HAPTER BOUT ELEC Keys SelecSet 400A Your SelecSet 400A phone is equipped with the following key types types of keys: • Soft keys • Programmable keys - Suggested programmable keys - Optional programmable keys • Fixed keys...

  • Page 21: Soft Keys

    Labels in the bottom of the display identify active soft keys. In Figure 1-4, the bottom line of the SelecSet 400A shows the soft key menu. Figure 1-4: Soft key display Three basic The soft key menu consists of three basic keys: keys This soft key...

  • Page 22: Programmable Keys

    HAPTER BOUT ELEC Programmable Keys Location of The SelecSet 400A includes 24 programmable keys, programmable which are located above the second row of fixed keys. keys Seven of these keys should be used for specific features, which are listed under Suggested programmable keys.

  • Page 23: Table 1-1 Suggested Programmable Keys

    ROGRAMMABLE 400A U ELEC UIDE Suggested These features are recommended for attendant operation. programmable All of these keys must be assigned at the CMAT by your keys system administrator. Table 1-1 Suggested programmable keys Key Name Function <CALM> The lamp associated with the combined alarm key lights when a malfunction is detected in the system, the answer detection link, the PMS/PMSHOBIC link, or the VMS link.
  • Page 24 Others must be programmed from the Customer Maintenance/Administration (CMAT) terminal. A list of keys that are programmable from the SelecSet, along with instructions for programming them, is included Programming your SelecSet 400A on page A-1. See Table 1-2 on page 1-14 for possible uses for optional programmable keys.

  • Page 25: Table 1-2 Optional Programmable Keys

    ROGRAMMABLE 400A U ELEC UIDE Table 1-2 Optional programmable ke ys Key Type Purpose Autodial keys Provide one-key access to dial-access codes, account codes, and frequently called numbers. Call park Parks a call. Code key Distinguishes code calls from other calls. When a code call comes to your console, it rings at the <CODE>...
  • Page 26 1: A 400A ROGRAMMABLE HAPTER BOUT ELEC Table 1-2 Optional programmable keys(continued) Incoming (INC) Distinguishes incoming calls from outside the facility. When an outside call comes to the console, the Incoming key and the <ANS> key both ring. Press either key to answer.
  • Page 27 ROGRAMMABLE 400A U ELEC UIDE Table 1-2 Optional programmable keys(continued) Record Records a conversation (requires a recorder). Reminder/wakeup alarm Indicates when a station has not answered a (WAL) reminder/wakeup call. (When a reminder/wakeup call is not answered, the system automatically retries the call five minutes later.
  • Page 28 This can be helpful when you want to answer each type of call differently. Adjunct Your SelecSet 400A may be used with an optional adjunct button module button module (ABM), which provides you with 50 additional autodial keys. The autodial keys on the ABM operate in the same way as they do on a SelecSet.

  • Page 29: Fixed Keys

    CAPs and the <ANS> and <START> keys. Fixed keys perform important, frequently used functions. Their location and purpose cannot be changed. See Table 1-3 a description of SelecSet 400A fixed keys. Table 1-3 SelecSet 400A Fixed Keys Function <DSPL> Press <DSPL> to display functions of programmed keys.
  • Page 30 • Outgoing trunk queuing (rings with a fast ringing pattern) • Calls to your directory number (the extension assigned to your SelecSet 400A that consists of 3 or 4 digits) • Priority calls to the attendant (ring at the highest number CAP available) HCXTD830, Rev.

  • Page 31: Table 1-4 Cap Keys And Related Functions

    IXED 400A U ELEC UIDE CAP keys Table 1-4 for an explanation of CAP keys and their related functions. Table 1-4 CAP keys and related functions Fixed Keys Function/Operation CAPs Call appearance keys (CAPs), are virtual lines used to receive/place and hold calls while call control operations such as hold, join, conference are performed.

  • Page 32: Key Lamps

    1: A 400A AMPS HAPTER BOUT ELEC Key Lamps About key Every fixed or programmable key has an associated lamp lamps beside it. The way that the key lamp lights depends on the key with which it is associated: Key Lamp Type Description Feature key lamp light when the key is activated...

  • Page 33: Basic Operations

    ASIC PERATIONS 400A U ELEC UIDE Basic Operations About this This section provides instructions for the most frequently section performed attendant operations. Other operations are described in “Additional Operations” on page 2-1. Calling ............page 1-23 Answering ............page 1-25 Holding............page 1-31 Transferring ..........page 1-36 Conferencing ..........page 1-39 Messaging.............page 1-45...

  • Page 34: Calling

    1: A 400A ALLING HAPTER BOUT ELEC Calling Placing calls This section describes different ways of placing a call. Placing calls to To place a call to a station or outside number: stations or Press <START>. outside numbers Dial the station number or outside number. If you dial an outside number, remember to dial the trunk access code first (usually 9) You hear ringing.
  • Page 35 ALLING 400A U ELEC UIDE Placing an To place an outside call to an idle station: outside call for Press <START>. an idle station Dial the trunk access code (usually 9) and then the number. Press <CONF>. Dial the station number. When the station user answers, inform him or her that the outside call is ringing.

  • Page 36: Answering

    BOUT ELEC Answering Different ways You can answer calls at your SelecSet 400A in several to answer calls different ways, depending on how your system administrator has set up your phone. All calls always ring at the fixed <ANS> key.
  • Page 37 NSWERING 400A U ELEC UIDE Table 1-5 Answer keys(continued) CAPs CAPs (1-4) Calls that are made by dialing your station number (not by dialing 0), ring at a CAP rather than the <ANS> key. To answer one of these calls, press the flashing CAP. At least two CAPs must be available before you can answer a call.

  • Page 38: Answering Returned Calls (Recalls)

    1: A 400A NSWERING ETURNED ALLS ECALLS HAPTER BOUT ELEC Answering Returned Calls (Recalls) Recalls If you transfer an outside call to a station that does not answer, the call returns to your SelecSet. These returned calls are recalls. Procedure To answer a recall: Press the <ANS>...

  • Page 39: Answering Coverage Calls

    NSWERING OVERAGE ALLS 400A U ELEC UIDE Answering Coverage Calls Coverage calls Telephone users within the facility can forward their calls to you. These calls are known as coverage calls. The keys where they ring depends on where the calls originate: Coverage calls that Terminate at these keys...
  • Page 40 1: A 400A NSWERING OVERAGE ALLS HAPTER BOUT ELEC Procedure To answer a coverage call and send it to the covered station, follow these steps: Press the appropriate key to answer the call. Your SelecSet display indicates a coverage call. To send the coverage call to the covered station, press <ICOM>.

  • Page 41: Answering Multiple Calls

    NSWERING ULTIPLE ALLS 400A U ELEC UIDE Answering Multiple Calls Using the soft As an attendant operator, you probably handle multiple park key calls. During busy hours, use the soft park <SFPK> key to remove calls from your CAPs to ensure that at least one CAP is free for answering calls and another for placing calls.

  • Page 42: Holding

    1: A 400A OLDING HAPTER BOUT ELEC Holding Hold options Depending on how your 400A is programmed, you can hold calls in up to three different ways. In most cases, you should use the soft park key or a hold loop to hold calls because the <HOLD>...

  • Page 43: Automatic Hold

    UTOMATIC 400A U ELEC UIDE Automatic Hold Dialing a new This attendant feature expedites transfer and conference number while operations. While you are on an active call, you can begin on an active dialing a new number without first using any of the hold call keys to place the active call on hold.

  • Page 44: Holding A Single Call

    1: A 400A OLDING A INGLE HAPTER BOUT ELEC Holding a Single Call Using a hold If your console is programmed with hold loops, this is the loop preferred way to hold a single call because hold loops do not tie up CAPs. Holding a call Follow these steps to place a call on hold using hold loops.

  • Page 45: Holding Multiple Calls (Soft Park)

    OLDING ULTIPLE ALLS 400A U ELEC UIDE Holding Multiple Calls (Soft Park) Holding calls If your console is programmed with a soft park key, you with the soft can hold up to 10 calls on one key. Because soft park park key makes it easy to hold and retrieve many calls, it is ideal for use during busy hours.
  • Page 46 1: A 400A OLDING ULTIPLE ALLS HAPTER BOUT ELEC Procedure To retrieve a soft-parked call: Press the winking <SFPK> key to retrieve the first call placed in soft park. The <SFPK> key winks until all calls are retrieved. When there are multiple attendants, soft-parked calls can only be retrieved from the SelecSet attendant who parked them.

  • Page 47: Transferring

    RANSFERRING 400A U ELEC UIDE Transferring Procedure Use the following call transfer operation to transfer (extend) a caller to another number. This procedure can be used even if both the caller and the desired number are outside the facility. To transfer a call: After making or answering a call, dial the number to which you are transferring a call.

  • Page 48: Switchhook Flash

    1: A 400A WITCHHOOK LASH HAPTER BOUT ELEC Switchhook Flash Transferring The switch hook flash (SHF)-to-a-trunk feature lets you calls using use business/telephone features provided by your central switch hook- office. These services supplement the features provided by flash your HCX5000 system. Using the central office features prevents tying up two HCX5000 trunks.
  • Page 49 WITCHHOOK LASH 400A U ELEC UIDE Procedure To transfer a call using the switchhook-flash-to-trunk feature for this type of scenario: While connected to a caller on a trunk set up for switchhook flash to a trunk, press <OVR> (the override key). When you press this key, the HCX5000 system sends a switchhook flash signal to the central office, which places the caller on hold.

  • Page 50: Conferencing

    Conferencing Types of You can set up two types of conferences using your conferences SelecSet 400A phone. These include: • Three-party conferences - standard three-party conference - three-party conference using bridged CAPs • Multiparty conferences of up to six parties HCXTD830, Rev.

  • Page 51: Creating A Three-Party Conference

    REATING A HREE PARTY ONFERENCE 400A U ELEC UIDE Creating a Three-party Conference Procedure To create a three-party conference: While connected to one party, dial a second party. The first party is placed in consultation hold and an idle CAP is automatically selected. To cancel the call and return to the caller, press <CNCL>.

  • Page 52: Bridged Caps To Conference

    You can also create a three-party conference with two CAPs incoming calls using the call appearance keys on your SelecSet 400A console. This feature, known as bridged CAPs (loop-to-loop or meet-me conferencing), is especially helpful if you need to page guests or employees for waiting calls in a casino environment.
  • Page 53 RIDGED S TO ONFERENCE 400A U ELEC UIDE If your system administrator has set up your phone system with the multiparty conference capability, you can place a conference on hold after connecting the two parties on CAP 1 and CAP 2. You can then take another call by pressing the <HOLD>...

  • Page 54: Creating A Multiparty Conference

    1: A 400A REATING A ULTIPARTY ONFERENCE HAPTER BOUT ELEC Creating a Multiparty Conference Procedure To set up a multiparty conference: While connected to one party, press <CONF>. Dial a second party. After the called party answers, press <CONF> to create a three-party conference.
  • Page 55 REATING A ULTIPARTY ONFERENCE 400A U ELEC UIDE Press <CNCL> to disconnect the last person added to the conference. Only the final person added to the conference can be dropped by pressing <CNCL>. Afterwards, other parties must disconnect by hanging 10 Press <JOIN>...

  • Page 56: Messaging

    1: A 400A ESSAGING HAPTER BOUT ELEC Messaging Controlling You can use the <CLME> key to control the message messages with waiting lamps on phones within your facility. the CLME key Turning on the To turn on the message waiting lamp without calling the message station, follow these steps: waiting lamp...
  • Page 57 ESSAGING 400A U ELEC UIDE Turning on the To turn on the message waiting lamp while talking to a message covering station: waiting lamp while talking When you call a station that has calls covered to to a covering another station (covering station) within your facility, station and the covering station answers, press the <CLME>...
  • Page 58 1: A 400A ESSAGING HAPTER BOUT ELEC Multiple In facilities with multiple attendant consoles, the attendant <CLME> keys on all attendants indicate the message lamp consoles status of calling stations. Turning off Pressing a lit <CLME> key or dialing the callme message cancellation code only turns off message waiting lamps waiting lamps...

  • Page 59: Retrieving Messages

    Retrieving Messages Types of You can retrieve three types of messages from your messages SelecSet 400A console using the <MSG> soft key in the soft key display. These include: • Callme messages, which are sent by internal users (within your company) •...
  • Page 60 1: A 400A ETRIEVING ESSAGES HAPTER BOUT ELEC Procedure, For a voice message... continued For a voice message from the VMS extension, press <NEXT> to view other messages, <RETURN> to dial the VMS, <DELETE> to discard the message, or <EXIT> to leave the messaging displays. Note: If you receive a call while using the soft keys, press <EXIT>...
  • Page 61 ETRIEVING ESSAGES 400A U ELEC UIDE Procedure, Press <RETURN> to speak to Jane to receive your continued message verbally or request a printout of your message from her, or you can press <MAIL> to view the text message yourself. After you press <MAIL>, the system may require a password and possibly a mailbox number.

  • Page 62: Breaking Into A Busy Station

    1: A 400A REAKING INTO A TATION HAPTER BOUT ELEC Breaking into a Busy Station Procedure To break into a busy station: While listening to busy tone, press <OVR>. You see this display: B u s y 2 0 0 S I K E S T OM A v a i l a b l e...
  • Page 63 REAKING INTO A TATION 400A U ELEC UIDE 1-52 HCXTD830, Rev. A01, July 2001...

  • Page 64: Additional Operations

    Some of these operations are performed using the soft key menu, while others require optional programmable keys or additional equipment. Refer to “About Your SelecSet 400A” on page 1-1 and “Programming your SelecSet 400A” on page A-1 for more about optional programmable keys. This section includes instructions for various soft-key accessible operations.
  • Page 65 VERVIEW OF DDITIONAL EATURES 400A U ELEC UIDE Other feature “Assigning Account Codes”........page 2-34 operations “Alarm Indications”..........page 2-36 “Announced Calls”..........page 2-44 “Answering Another User’s Phone” ....page 2-45 “Answering a Specific Line”.......page 2-46 “Attendant Continuous Ringing” ......page 2-47 “Blocking and Sending Caller ID” ......page 2-48 “Blocking Calls Between Guest Rooms”...

  • Page 66: Soft Key-Controlled Features

    HAPTER DDITIONAL PERATIONS Soft Key-Controlled Features Overview Using your SelecSet 400A, you can perform the following functions and activate the following features for stations (phones) within your facility via soft keys that interact with the LCD. • Call restrictions • Coverage •...

  • Page 67: Call Restrictions

    ESTRICTIONS 400A U ELEC UIDE Call Restrictions Controlling As the attendant, you can control station calling privileges station calling using three levels of restrictions.These restrictions are set privileges and canceled at the attendant console through the <FEATUR> soft key menu. Table 2-1 defines each restriction level.
  • Page 68 2: A ESTRICTIONS HAPTER DDITIONAL PERATIONS Registering To register call restrictions: call Press the <FEATUR> soft key. You see this display: restrictions S e l e c t On e S o f t K e y C OV E R WA K E U P D N D R E S T R...
  • Page 69 ESTRICTIONS 400A U ELEC UIDE Canceling call To cancel call restrictions: restrictions Press <FEATUR> to enter the call restrictions menu. Press <RESTR>. (You must also dial the station number if your console is idle). The following display shows restrictions registered for station 200: C a l l R e s t r i c t i o n s :...

  • Page 70: Coverage

    Cover busy/no answer for outside calls going to an inside CBNA for number can be registered either from a station or from outside calls to your SelecSet 400A. Neither station nor attendant an inside registration has priority. Therefore, the most recently number registered cover busy/no answer setting for outside calls to inside numbers is the active one.
  • Page 71 OVERAGE 400A U ELEC UIDE Registering Press the <FEATUR> soft key. You see this display. coverage Press <COVER>. S e l e c t On e S o f t K e y C OV E R WA K E U P D N D R E S T R N E X T...
  • Page 72 2: A OVERAGE HAPTER DDITIONAL PERATIONS Canceling To cancel coverage, press the <FEATUR> soft key. coverage 1 1 : 0 0 a m We d Ma r 6 8 6 C a l l s Wa i t : 0 MS G C H A R GE F E A T U R...
  • Page 73 OVERAGE 400A U ELEC UIDE Registering If you try to register coverage for a station and receive the coverage for a message, Invalid Station Class or Number; coverage is not station allowed for that station. Registering a If you try to register a station as a covering point and station as a receive the message, Invalid Station Number;...

  • Page 74: Credit Limit

    2: A REDIT IMIT HAPTER DDITIONAL PERATIONS Credit Limit Controlling As the attendant you can control credit limit on a credit limit per-station basis to regulate calling privileges for cash-paying customers. Your facility can choose from three versions of the credit limit feature. See Table 2-2 a summary of each type.
  • Page 75 Credit limit can be assigned at the CommCenter-VDU as credit limit well as from the SelecSet 400A attendant console. If you control credit limit from your console, you can do so while your console is idle or while you are talking. To control credit limit: Press the <FEATUR>...
  • Page 76 2: A REDIT IMIT HAPTER DDITIONAL PERATIONS If the station has a zero balance, you see this display: 2 0 0 / N o t U s i n g C r e d i t F e a t u r e U P D A T E E X I T If the station has a balance, the display shows the...
  • Page 77 REDIT IMIT 400A U ELEC UIDE Error displays Your display may indicate various errors when you attempt to set credit limit as shown in this table: This error message Means... Invalid Station Class The station is not allowed to use or Number the credit limit feature or an invalid station number was dialed...

  • Page 78: Do-Not-Disturb

    Do-not-disturb prevents a station from being called. You station from can control this feature for station users from your being called SelecSet 400A console while a station is idle or while you are on a call. Registering To register do-not-disturb for a station: do-not-disturb Press the <FEATUR>...
  • Page 79 ISTURB 400A U ELEC UIDE Procedure, Press <REG> to activate do-not-disturb. Press continued <EXIT> to leave the display without activating do-not-disturb D o n ‘ t D i s t u r b S t a t i o n / G r o u p : 2 0 0 R E G E X I T The following display confirms that do-not-disturb is...
  • Page 80 2: A ISTURB HAPTER DDITIONAL PERATIONS Feature access You also can register or cancel do-not-disturb from a codes station by entering a feature access code (if do-not-disturb is allowed for that station). Attendant-registered do-not-disturb has no priority over station-registered do-not-disturb. Do-not-disturb can be registered by the attendant, cancelled by the station, and vice versa.

  • Page 81: Ringing A Station In Do-Not-Disturb

    INGING A TATION IN ISTURB 400A U ELEC UIDE Ringing a Station in Do-Not-Disturb Ringing a When you dial a station with do-not-disturb activated, you do-not-disturb hear reorder tone (a fast busy tone), and your display station from an indicates that this station has do-not-disturb turned on by idle console displaying NO DSTRB.

  • Page 82: Forwarded Calls From Dnd Stations

    DND S 2: A ORWARDED ALLS TATIONS HAPTER DDITIONAL PERATIONS Forwarded Calls From DND Stations Example Although no attendant operations are required, when a displays station with do-not-disturb activated forwards calls to you, you see the following displays. Display for This is an example of the display for an incoming call incoming call before you answer it:...

  • Page 83: Transferring To A Dnd Station

    DND S RANSFERRING TO A TATION 400A U ELEC UIDE Transferring to a DND Station Procedure To transfer a caller to a do-not-disturb station: When you answer the call, dial the station number to which you want to transfer the call. You see the following display and hear reorder tone (sounds like a fast busy signal): N O D S T R B...

  • Page 84: Setting The System Clock

    2: A ETTING THE YSTEM LOCK HAPTER DDITIONAL PERATIONS Setting the System Clock Overview You can set the system clock from your console to adjust for standard/daylight time and power outages. The system clock affects various system operations. See your system administrator before changing the time-of-day setting.
  • Page 85 ETTING THE YSTEM LOCK 400A U ELEC UIDE To confirm the If you enter 0900*, you see the following display. entered time Press <SET> to set the new time. N e w T i me : 0 9 : 0 0 a m S E T E X I T Your display updates to confirm the time change.

  • Page 86: Wakeup/Reminder Calls

    2: A AKEUP EMINDER ALLS HAPTER DDITIONAL PERATIONS Wakeup/Reminder Calls About wakeup/ Wakeup/reminder calls let you register calls (like an alarm reminder calls clock in your phone system) to alert users at a certain time. When a wakeup/reminder call is registered, the telephone system automatically calls the station user at the designated time.

  • Page 87: Registering A Wakeup/Reminder Call

    EGISTERING A AKEUP EMINDER 400A U ELEC UIDE Registering a Wakeup/Reminder Call Procedure To register a wakeup/reminder call: Press the <FEATUR> soft key. 1 1 : 0 0 a m We d Ma r 6 8 6 C a l l s Wa i t : 0 MS G C H A R GE...

  • Page 88: Canceling A Wakeup/Reminder Call

    2: A ANCELING A AKEUP EMINDER HAPTER DDITIONAL PERATIONS Canceling a Wakeup/Reminder Call Procedure To cancel a wakeup/reminder call: To display the current wakeup time, press <FEATUR> then <WAKEUP>. (You also must dial the station number if you are not connected to the station.) The display shows the wakeup call currently registered for the station.

  • Page 89: Registering A Second Wakeup Call

    EGISTERING A ECOND AKEUP 400A U ELEC UIDE Registering a Second Wakeup Call Procedure To register a second wakeup call: Press the <FEATUR> soft key. 1 1 : 0 0 a m We d Ma r 6 8 6 C a l l s Wa i t : 0 MS G C H A R GE...

  • Page 90: Canceling A Second Wakeup Call

    2: A ANCELING A ECOND AKEUP HAPTER DDITIONAL PERATIONS Canceling a Second Wakeup Call Changing a You cannot edit a second wakeup from your console. To second wakeup change a second wakeup, you must first cancel the original second wakeup then program a new one. To cancel a second wakeup: Display the current second wakeup by pressing <FEATUR>...

  • Page 91: Registering A Repeat Wakeup

    EGISTERING A EPEAT AKEUP 400A U ELEC UIDE Registering a Repeat Wakeup About repeat You can register the same wake-up time for a guest for the wakeup duration of the guest’s stay, rather than registering a new time every day. When to You can register the repeat wake-up at either of these register the...
  • Page 92 2: A EGISTERING A EPEAT AKEUP HAPTER DDITIONAL PERATIONS Wakeup To register a repeat wake-up using your soft key menu: register procedure For a first wakeup... Set a first wake-up time. From the wake-up (registered) display, press the <CHGREP> soft key: 1 1 6 2 _ / Wa k e U p T i me : 1 2 : 1 1...

  • Page 93: Converting A Repeat Wakeup

    ONVERTING A EPEAT AKEUP 400A U ELEC UIDE Converting a Repeat Wakeup Procedure To convert a repeat wakeup to a standard wakeup: Press the <CHGREP> soft key. The wake-up (registered) display menu is re-displayed without the REPEAT indicator. This applies to both first and second wake-ups. Changing the Time of a Repeat Wakeup Procedure To change the time of a repeat wake-up:...

  • Page 94: Displaying And Providing A Vip Wakeup

    VIP W 2: A ISPLAYING AND ROVIDING A AKEUP HAPTER DDITIONAL PERATIONS Displaying and Providing a VIP Wakeup About VIP If you work in a hotel/motel environment, your SelecSet wakeups 400A attendant console may be equipped with a VIP wakeup programmable option key, which enables you to provide VIP guests with preferential wake-up service.
  • Page 95 VIP W ISPLAYING AND ROVIDING A AKEUP 400A U ELEC UIDE Procedure, Press the <VIP> key. The system automatically places continued a call to the VIP guest’s room while indicating the guest’s room, name and language preference on the display, based on how your telephone system is set up to display language preference.

  • Page 96: Viewing The Cost Of Calls

    2: A IEWING THE OST OF ALLS HAPTER DDITIONAL PERATIONS Viewing the Cost of Calls Determining You can view the duration and cost of an outgoing call as the duration/ soon as it is completed. cost of a call Procedure To view the cost of a call, follow these steps: Press the <CHARGE>...

  • Page 97: Other Feature Operations

    UIDE Other Feature Operations About this This section describes other feature operations that you section can perform using your SelecSet 400A. Assigning Account Codes About account Assigning an account code associates a call with a specific codes account. Once a call is flagged with an account code, the account code appears with the call record in various call accounting reports.
  • Page 98 2: A SSIGNING CCOUNT ODES HAPTER DDITIONAL PERATIONS Assigning Each autodial key must be programmed with the account codes appropriate feature access code (either fixed or variable) to autodial followed by the account code. If using a variable account keys code, be sure to include a # sign at the end of the code.

  • Page 99: Alarm Indications

    UIDE Alarm Indications About alarms Your SelecSet 400A can receive various alarms, depending on how the system is configured and the keys you program. This section describes various alarms that may light lamps on your console and what action you should take when you receive the alarm.

  • Page 100: Receiving A System Alarm

    2: A ECEIVING A YSTEM LARM HAPTER DDITIONAL PERATIONS Lamp status Four lamp status levels indicate the following alarm conditions: Meaning Lamp Status Dark No alarm conditions exist Lit steadily One alarm has occurred Slow wink/flash Two or three alarms have occurred Fast wink/flash All four alarms have occurred.

  • Page 101: Receiving A Pms Alarm

    ECEIVING A ALARM 400A U ELEC UIDE Receiving a PMS alarm About the If your system is equipped with a property management PMS alarm system (PMS), the PMS-A lamp lights when the property management system is out-of-service. If you notice that the PMS-A lamp is lit, contact your system administrator immediately.

  • Page 102: Receiving An Answer Detection Alarm

    2: A ECEIVING AN NSWER ETECTION LARM HAPTER DDITIONAL PERATIONS Receiving an Answer Detection Alarm About the If your system is equipped with an answer detection unit, answer the <DET> key lamp lights when the unit is detection out-of-service. If you notice that the DET lamp is lit, alarm contact your administrator immediately.

  • Page 103: Receiving A Wakeup/Reminder Call Alarm

    ECEIVING A AKEUP EMINDER LARM 400A U ELEC UIDE Receiving a Wakeup/Reminder Call Alarm About the The wakeup call alarm (WAL) and reminder call alarm <WAL> and (RAL) lamps inform you when a reminder or wakeup call <RAL> keys has not been answered. Depending on system setup, this visual alarm may be accompanied by distinctive ringing, which is disabled when you acknowledge the wakeup alarm.

  • Page 104: Receiving A Long Trunk Alarm

    2: A ECEIVING A RUNK LARM HAPTER DDITIONAL PERATIONS Receiving a Long Trunk Alarm About the When a trunk (outside line) is connected longer than a <LTA/VER> predetermined time, the long trunk alarm/verification lamp (LTA/VER) lamp flashes. To determine the cause of a long trunk alarm: Press the flashing <LTA/VER>...

  • Page 105: Receiving An E911 Alarm

    E911 A ECEIVING AN LARM 400A U ELEC UIDE Receiving an E911 Alarm About the When someone on the property makes a 911 call, the E911 E911 alarm alarm lamp flashes to alert you to the emergency. Depending on system setup, this visual alarm may be accompanied by distinctive ringing, which is -disabled when you acknowledge the E911 alarm.

  • Page 106: Receiving A Line Lockout Alarm

    2: A ECEIVING A OCKOUT LARM HAPTER DDITIONAL PERATIONS Receiving a Line Lockout Alarm About the When a station (a phone within your facility) is connected <LOA> lamp longer than a predetermined time, the line lockout alarm (LOA) lamp lights. Procedure To display locked out stations: Press the lit LOA key to display the locked-out station...

  • Page 107: Announced Calls

    NNOUNCED ALLS 400A U ELEC UIDE Announced Calls About the You can use the <ANNO> key to make a voice <ANNO> key announcement to another phone within your facility, if that phone is equipped with a speaker. The called phone is automatically put in the handsfree state (speaker is automatically activated), allowing the other party to speak to you without lifting the handset.

  • Page 108: Answering Another User's Phone

    ’ 2: A NSWERING NOTHER HONE HAPTER DDITIONAL PERATIONS Answering Another User’s Phone Procedure To answer a call that is ringing at another phone: Press <START>. Dial the directed call pickup code and the number of the ringing station. Pick up indicates that you picked up someone else’s call;...

  • Page 109: Answering A Specific Line

    NSWERING A PECIFIC 400A U ELEC UIDE Answering a Specific Line About trunk Trunk group answer keys are used to answer calls over a group answer specific trunk group. keys Procedure To use this feature: Press the flashing trunk group answer key (or the <ANS>...

  • Page 110: Attendant Continuous Ringing

    2: A TTENDANT ONTINUOUS INGING HAPTER DDITIONAL PERATIONS Attendant Continuous Ringing About In most situations, it is preferable to have calls ring only continuous once at your console to prevent distractions from ringing excessive ringing. However, sometimes you may want calls to continue to ring, even if you are on another call.

  • Page 111: Blocking And Sending Caller Id

    LOCKING AND ENDING ALLER 400A U ELEC UIDE Blocking and Sending Caller ID Using ANI Like other internal users, you can use the ANI block block feature to allow your caller ID to be sent and displayed or prevent your caller ID from being sent and displayed on a per-call basis.
  • Page 112 When you receive calls from external users who have ANI call from a publicity or privacy activated, you will see varying results user with ANI on your SelecSet 400A display. Following are some publicity or examples of your display in various states when users who privacy have either ANI publicity and privacy active, call you.

  • Page 113: Blocking Calls Between Guest Rooms

    LOCKING ALLS ETWEEN UEST OOMS 400A U ELEC UIDE Blocking Calls Between Guest Rooms Room-to-room Room-to-room blocking is only available in WelCOMM blocking systems. The room-to-room blocking (RRB) key lets you block all calls between guest rooms. When RRB is activated, guests can still call outside numbers, administrative phones (for example, the restaurant or gift shop), and attendants.

  • Page 114: Calling Out On A Specific Trunk

    2: A ALLING PECIFIC RUNK HAPTER DDITIONAL PERATIONS Calling Out On a Specific Trunk About trunk You can use trunk group select keys to call out over a group select specific trunk (outside line) or group of trunks, such as keys WATS (Wide Area Telecommunications Service).

  • Page 115: Camping-On To A Busy Station

    AMPING ON TO A TATION 400A U ELEC UIDE Camping-on to a Busy Station Using the To camp-on a caller to a busy analog station, use the <CAMP> key <CAMP> key. When you camp-on a caller, the called station hears a tone, signaling that a call is waiting. Procedure To camp on to a busy station: After answering the call and dialing the station, you...

  • Page 116: Checking A Trunk

    2: A HECKING A RUNK HAPTER DDITIONAL PERATIONS Checking a Trunk Using the Your system administrator may ask you to check a specific <LTA/VER> trunk (outside line) to verify that it is not locked up or out of service. Procedure To verify a trunk, use the <LTA/VER>...
  • Page 117 HECKING A RUNK 400A U ELEC UIDE Procedure, Dial an outside number to check the trunk. You do not continued dial the trunk access code (usually 9) before the outside number. Because you’re already connected to a trunk, you don’t need a trunk access code. If the trunk is operational, you hear ringing or busy tone after the outside number is dialed.

  • Page 118: Code Calls

    Note: Code calling access codes can be programmed as autodial numbers. See “Programming your SelecSet 400A” on page A-1 for instructions. Receiving a If you are designated as a code calling station, code calls...
  • Page 119 ALLS 400A U ELEC UIDE Answering To answer a code call, follow these steps: procedure Press the flashing <CODE> key or the <ANS> key. To access the zone paging system Press the <ZPG> key or dial the zone paging access code.

  • Page 120: Data Calls

    2: A ALLS HAPTER DDITIONAL PERATIONS Data Calls Using the You can extend a data call to a station by using the <CONV> key <CONV> (convert) key. Note that the SelecSet 700 and 900 series phone do not support data calling. While talking on a voice call, press the <CONV>...

  • Page 121: Dialing Frequently Called Numbers

    The number programmed into the key is dialed automatically. Programming For programming instructions, see “Programming your instructions SelecSet 400A” on page A-1. System speed You can use the system speed calling feature to calling automatically dial a programmed number by dialing a two-digit speed calling access code plus a two- or three-digit speed calling number.
  • Page 122 2: A IALING REQUENTLY ALLED UMBERS HAPTER DDITIONAL PERATIONS Example For example, assume that the number of your company's travel agent (446-8820) is stored as a system speed calling number. The system speed calling access code is *9 and the system speed calling number for the travel agent is 77. Therefore, to call the travel agent, dial *9 plus 77.

  • Page 123: Group Hold

    ROUP 400A U ELEC UIDE Group Hold About group You can use group hold to pick up calls for other hold attendants. Procedure To use group hold: Press the <GH> key while talking on a call. The call is placed in group hold, and the group hold key on each attendant's phone lights.

  • Page 124: Using A Headset

    SING A EADSET HAPTER DDITIONAL PERATIONS Using a Headset Connecting a To use a headset with the SelecSet 400A, you must headset connect the 400A by plugging it into the standard handset jack. Headset modes Three headset modes are available: Mode...

  • Page 125: Flexible Headset Operation

    LEXIBLE EADSET PERATION 400A U ELEC UIDE Flexible Headset Operation Overview With flexible headset operation, you can activate headset mode by pressing a programmable <HSET> key to toggle between headset and handset mode. Placing a call To place a call using the <HSET> key: Press your <HSET>...

  • Page 126: Intercom (Icom) Calls

    (ICOM) C 2: A NTERCOM ALLS HAPTER DDITIONAL PERATIONS Intercom (ICOM) Calls About An intercom call is a priority call that causes special intercom calls ringing (four quick rings) at the phone you call. (If you are calling a SelecSet, the ICOM call rings at the highest-numbered CAP available.

  • Page 127: Night Service

    IGHT ERVICE 400A U ELEC UIDE Night Service Using the You can use the <NIGHT> key to activate night service. <NIGHT> key Night service directs all after-hours calls to an alternate destination (night bell, specified station, etc). Multiple If your facility has multiple attendants, one attendant can attendants be designated as the pilot station for the night service change.

  • Page 128: Paging

    2: A AGING HAPTER DDITIONAL PERATIONS Paging About paging Paging lets you make announcements to selected paging zones or to send pages to individual beepers. Zone paging You can use zone paging to send a page to external amplifiers. Two types of zone paging are available: Use this type of paging When you want...
  • Page 129 AGING 400A U ELEC UIDE Procedure, Announce instructions for the desired party to continued respond to your page. Remain on the line to be automatically connected to the paged party. To answer a zone page with auto meet-me, the user should dial the zone paging answer code.
  • Page 130 2: A AGING HAPTER DDITIONAL PERATIONS Radio paging You can use radio paging to send a page to a beeper. Your procedure system may be equipped with voice radio paging or tone radio paging. The radio paging key or radio paging access code works for either type of radio paging.

  • Page 131: Parking A Call

    ARKING A 400A U ELEC UIDE Parking a Call About call You can park a call, which allows it to be picked up from park any station. Procedure To park a call: While talking on a call you want to park, dial the call park access code and a parked call identifier (PCI).

  • Page 132: Recording A Conversation

    2: A ECORDING A ONVERSATION HAPTER DDITIONAL PERATIONS Recording a Conversation Using the You can record a conversation by using the <RECORD> <RECORD> key. The <RECORD> key activates a recorder that is located away from your console (but within the facility) Consult federal, state, and local regulations before recording phone conversations.

  • Page 133: Redialing Numbers

    EDIALING UMBERS 400A U ELEC UIDE Redialing Numbers Redial features Two HCX5000 features are available to simplify redialing of previously dialed numbers: • Last number redial (LNR) • Saved number redial (SNR) Last Number Redial (LNR) About LNR This feature stores your most recently dialed number. Procedure To use last number redial: Press <START>.

  • Page 134: Saved Number Redial (Snr)

    (SNR) 2: A AVED UMBER EDIAL HAPTER DDITIONAL PERATIONS Saved Number Redial (SNR) About SNR Use saved number redial to save your most recently dialed number and cause the last number redial function to ignore any new numbers that you dial. Procedure To used saved number redial, follow these steps: To save the number you just dialed...
  • Page 135 (SNR) AVED UMBER EDIAL 400A U ELEC UIDE Example You plan to call parties A, B, and C this afternoon. You just called A who was busy. Press <SNR> to save her number. Now dial B and then C, which LNR ignores. Later, press <LNR>...

  • Page 136: Sending Pushbutton Tones

    2: A ENDING USHBUTTON ONES HAPTER DDITIONAL PERATIONS Sending Pushbutton Tones Using the You may need to send pushbutton tones to other types of <TONE> key telephone equipment. Pushbutton tones are generated by pressing keys on the keypad while you are connected to pushbutton-controlled equipment.

  • Page 137: Trunk Answer From Any Station

    RUNK NSWER TATION 400A U ELEC UIDE Trunk Answer From Any Station About TAFAS This feature enables another station to pick up your calls during periods of heavy call traffic. It is ideal for smaller hotels/motels that use the front desk for attendant backup. Operation When a second call comes to your attendant console while you are on another call, your console continues to ring...
  • Page 138 2: A RUNK NSWER TATION HAPTER DDITIONAL PERATIONS Procedure To pick up calls ringing at your console while you are currently on a call, the TAFAS station does the following: If the TAFAS station is an analog phone, the person operating the station dials the TAFAS feature access code.
  • Page 139 RUNK NSWER TATION 400A U ELEC UIDE 2-76 HCXTD830, Rev. A01, July 2001...

  • Page 140: Appendix

    PPENDIX Programming your SelecSet 400A About Programmable keys consist of suggested programmable programmable keys, and optional programmable keys. Refer to the first keys section of this guide, “About Your SelecSet 400A” on page 1-1, for general information on programmable keys.

  • Page 141: Table A-3 Keys That You Can Program From Your Selecset 400A

    Table 3 for a description of keys that can be can program programmed from your SelecSet 400A: Table A-3 Keys that you can program from your SelecSet 400A Key Name Purpose Autodial keys provide one-key access to dial-access codes, account codes, and frequently called numbers.

  • Page 142: Programming Instructions

    ROGRAMMING NSTRUCTIONS PPENDIX Programming Instructions About If you program an emergency number into an autodial key, emergency make sure the key is programmed correctly by making a numbers test call. When the called party answers, briefly explain the reason for the call before hanging up. Determining if If you are not sure whether a key is programmed, press a key is...
  • Page 143 ROGRAMMING NSTRUCTIONS 400A U ELEC UIDE Programming If you program an emergency number into an autodial key, emergency make sure the key is programmed correctly by making a numbers test call. When the called party answers, briefly explain the reason for the call before hanging up. Canceling an To cancel autodial numbers: autodial...
  • Page 144 ROGRAMMING NSTRUCTIONS PPENDIX Applying After you program your SelecSet, label the keys. A sheet labels of typical labels is provided for this purpose. Apply the labels to the paper insert located under the plastic faceplate. Procedure To remove the faceplate and apply the labels: Insert lifting devices (for example a letter opener or the handle of a plastic spoon or fork) into slots in the lower-end sides of the faceplate and twist upward at...

  • Page 145: Quick Reference Sheet

    UICK EFERENCE HEET 400A U ELEC UIDE Quick Reference Sheet About this Use this section as a quick reference when you need to section perform basic attendant operations. Placing a call To place a call: (page 1-23) Press <START>. Dial the station or outside number (dial the trunk access code for outside numbers, usually 9).
  • Page 146 UICK EFERENCE HEET PPENDIX Holding a call To hold a call: (page 1-31) Using soft park... While connected to another party, press <SFPK>. Press the <SFPK> key a second time to retrieve the call. Using a hold loop... While connected to another party, press a hold loop. Press the same hold loop a second time to retrieve the call.
  • Page 147 UICK EFERENCE HEET 400A U ELEC UIDE HCXTD830, Rev. A01, July 2001...

  • Page 148: Index

    Index Account codes, 1-11, 1-13, 1-14, 2-34, A-2, Call park (park), 1-14 Caller ID Additional operations, ii-xii, 2-1, A-1 blocking and sending, 2-48 Alarm displaying, 1-4 911, 1-14, 2-42 CAMP, 1-15 answer detection, 2-39 CAP, 1-20 combined, 2-36 CMAT, 1-12 line lockout, 1-15 CNCL, 1-18 long trunk, 2-41...
  • Page 149 Paging, 1-15, 1-16, 2-56, 2-68 Parking a call, 1-14 PMS-A, 1-15 Preventing announce, 2-44 JOIN, 1-18 Priority radio paging (PRPG), 1-15 Private network, ii-xi Programming your SelecSet 400A, ii-xii PRPG, 1-15 Key lamps answer, 1-21 feature, 1-21 Keys Quick reference, A-6...
  • Page 150 400A U ’ ELEC UIDE NDEX Second wakeup, 2-23 SNR, 1-16 Soft key menu, 1-2 Soft park, 1-34 SWAP, 1-18 Switchhook flash (SHF) to a trunk, 1-37 TAFAS, 2-74 TGN0-TGN9, 1-16 Three-party conference, 1-43 TONE key suggested programmable option key, 1- Trunk answer from any station, 2-74 Trunk group answer (TGN0-TGN9), 1-16 VIP and language indicators, 1-7...
  • Page 151 400A U ’ NDEX ELEC UIDE IX-4 HCXTD830, Rev. A01, July 2001...

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