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Related Manuals for Mitel 5604
Summary of Contents for Mitel 5604
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- Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.
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Page 3: Table Of Contents
Table of Contents About Your Phone ............. 1 Elements of Your Handset . - Page 4 Incoming Message for 5604 Services License ........
- Page 5 Table of Contents Save Number ............29 Write and Send a Message .
- Page 6 5604 Wireless Handset User Guide Headset ..............45 System .
- Page 7 Table of Contents Clear Lists in Charger ............69 System Handling.
- Page 8 5604 Wireless Handset User Guide viii...
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Page 9: About Your Phone
5604 Wireless Handset User Guide About Your Phone This document describes features and settings available for the 5604 handset. The handset is a feature-rich handset with color display, telephony, and messaging. It is designed to be used in medium demanding environment such as hospital environment, but also office environment. -
Page 10: Elements Of Your Handset
Elements of Your Handset Top/Alarm button This button can be used as a short cut to functions; long or double press modes. In the 5604 Personal Alarm license, the button is used as a push button alarm only. Earpiece speaker... -
Page 11: Features And Functions
5604 Wireless Handset User Guide Features and Functions IMPORTANT:The handset may retain small magnetic objects around the mouthcap or earcap region. Case The plastic cover parts are made of durable PC/ABS material. Antenna The antenna is integrated inside the handset. -
Page 12: Chargers
The Charging Rack is used for charging several handsets, to synchronize parameters, and for software download. For more information, see the 5603/5604 Rack Charger Installation and Operation Manual. Contacting Emergency Services This handset, like any wireless phone, communicates using radio signals. As with any wireless phone, you may not be able to establish a connection under all conditions, therefore, you should not rely solely on a wireless telephone for essential, emergency communication. -
Page 13: Tips For Your Comfort And Safety
5604 Wireless Handset User Guide Currently, mobile IP phones do not support Enhanced 911 (E911) operation. If emergency services are required, it is necessary to keep the system administrator and location database up-to-date. Tips for your Comfort and Safety Don't cradle the handset! Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the handset between your ear and shoulder. -
Page 14: Environmental Requirements
5604 Wireless Handset User Guide Use of non-Ascom approved accessories may violate the FCC RF exposure guidelines and should be avoided. Environmental Requirements DECT Handset • Only use the handset in temperatures between 0 C to +40 C (32 F to 104 •... -
Page 15: Icons And Text In The Display
5604 Wireless Handset User Guide Icons and Text in the Display All functions and settings available to the user are shown as icons and text in the display. The icons and text in the display indicate functions and settings to which you have access. The display normally displays date and time, the Owner ID and handset number. - Page 16 5604 Wireless Handset User Guide “Sound off” icon is displayed when the Sound off key or Mute button is pressed. "Microphone off" icon indicates a silenced microphone. It is displayed after a long press on the Sound off key, Mute button during a call.
- Page 17 "PDM/WSM communication" icon is visible when handset is communicating with PDM/WSM via advanced charger. "Profile active" icon "Personal Alarm" icon indicates that the handset is a 5604 Personal Alarm license. Menu icons The ”Contacts” menu contains all names/numbers in the local phonebook. In addition, a company phonebook* with up to 1000 entries can be downloaded to the handset via the PDM.
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Page 18: Keys And Buttons
5604 Wireless Handset User Guide Keys and Buttons Off-hook Key This key is used for connecting calls. One short press in standby mode opens the call list. On-hook, and On/Off Key This key is used for disconnecting calls and returning to main screen. -
Page 19: Hot Keys
SMS. Multifunction Button Note: This feature is not applicable for 5604 Personal Alarm license. This button can be used as a short cut to functions; long or double press modes. It is by default not used, but can be defined by the user of the handset. -
Page 20: Alphanumeric Keys
5604 Wireless Handset User Guide Alphanumeric Keys a b c à â ä æ ç 2 . , ? ! - ‘ ” 1 d e f é è 3 j k l 5 g h i î 4 m n o ñ ò ö ø 6 p q r s β... -
Page 21: Headset
If the preconfigured headset profiles do not match the headset in use, or the audio performance is bad, it is possible to configure an own headset profile. This is done in the PDM, see the Mitel 5604 Wireless Handset Configuration Guide. If an own profile is configured in the PDM, it will... -
Page 22: Customizing Your Phone
2. A dialog window "Switch off?" is displayed. Confirm by pressing "Yes". Log a Shared Phone On/Off Note: This feature requires that the parameter "Phone mode" is configured. See Mitel 5604 Wireless Handset Configuration Manual. The feature shared phone allows more than one user to use a handset. When a handset is configured to be a shared phone, it can be used by any shared phone user in the system. -
Page 23: Lock/Unlock The Keypad
2. Press "Yes". Note: It is possible to press the volume buttons and the mute button during the call. If the 5604 Personal Alarm license is used, it is also possible to press the alarm button. Lock/Unlock the Handset 1. Enter the “Settings” menu, see Settings Menu on page 64. -
Page 24: Making And Answering Calls
*-key. Dial Using a Pre-programmed Hot key, Soft key or Multifunction button Note: The Multifunction button is not applicable for 5604 Personal Alarm license. A Hot key, Soft key or Multifunction button can be programmed with a handset number. Press the pre-programmed Hot key, Soft key or Multifunction button to dial the number. -
Page 25: Dial The Sender Of A Message
5604 Wireless Handset User Guide Dial the sender of a Message You can call the sender of a message stored in the message list, from the Messaging menu. 1. Open the menu by pressing the confirmation button, or the soft key "Menu". -
Page 26: Answer A Call
5604 Wireless Handset User Guide Answer a Call The flashing LED, accompanied by a ring signal and/or a vibrating handset, give you notice of a call. Ring signal and vibrator can be disabled. The calling party’s handset number or name is shown. -
Page 27: During A Call
During a Call Note: Some of these functions are system dependent. The parameters are set up in the Portable Device Manager (PDM), see Mitel 5604 Wireless Handset Configuration Manual, and Portable Device Manager (PDM) Installation and Operation Manual. If configured in the PDM/WSM, it is possible to call an emergency call while the handset/keypad is locked. -
Page 28: Lock/Unlock The Keypad During A Call
1. Press 2. Press "Yes". It is possible to press the volume buttons and the mute button during the call. If the 5604 Personal Alarm license is used, it is also possible to press the alarm button. Start a New Call during Conversation 1. -
Page 29: Call Handling
5604 Wireless Handset User Guide Call Handling During a call, you may need to use the following features: Hold, Transfer, Conference, Call Swap, Callback, Call Park, and so forth. You access these features by pressing the middle softkey More during a call. This displays the In Call menu (see below). -
Page 30: Hold
5604 Wireless Handset User Guide Hold 1. During a call, press the More softkey. 2. Select Hold/Retrieve to put the call on hold. To retrieve the Held Call 1. Press the More softkey 2. Select Hold/Retrieve to retrieve the call. -
Page 31: Conference
5604 Wireless Handset User Guide Conference To conference with another party during an active call: 1. During a call, press the More softkey. 2. Select New Call to put the current call on hold. 3. Dial the number of the third party. -
Page 32: Advanced Features
5604 Wireless Handset User Guide Advanced Features Calls The following features are available from the Calls -> Call services menu: • Call Forward • Call Forward Cancel • Do Not Disturb • Do Not Disturb Cancel • Call Pickup •... -
Page 33: To Access The Call Services Menu
5604 Wireless Handset User Guide To access the Call Services menu: • Enter the menu by pressing the More soft key. Call Forward To set Call Forwarding: 1. During the call, press the More softkey. 2. Select Call Forward. 3. Enter the extension number to which you want to forward your calls. -
Page 34: Direct Page
5604 Wireless Handset User Guide Direct Page Direct Paging allows you to page a party through the party’s handsfree speaker. 1. Press the More softkey. 2. Select Direct/Group Page. 3. Dial the extension number. 4. Announce the page. Group Page Group Paging allows you to page a group of telephones through their built-in speakers. -
Page 35: Messaging
It is also possible to read the message later by selecting "Close". A received message is stored in the Inbox. Incoming Message for all 5604s except for 5604 Services License When a text message is received, the LED starts flashing and the message alert signal sounds. -
Page 36: Reply To A Message
5604 Wireless Handset User Guide Reply to a Message To reply when receiving a message, do as follows: 1. Press “Reply”. 2. Enter message. 3. Press "Send". 4. If needed, edit the number to the receiver. 5. Press "Send". Delete Message(s) 1. -
Page 37: Call A Number Included In A Message
5604 Wireless Handset User Guide Call a Number Included in a Message If the sender has written a number in the message it is possible to call the number without dialling it. 1. Select "View". 2. Select "More". 3. Select “Call no. in text”... -
Page 38: Open A Sent Message
5604 Wireless Handset User Guide Example: to get the character E, press key 3 twice. "E" appears in the display and is selected after a timeout or when another key is pressed. To delete a character, press "Clear". 4. Press "Send". -
Page 39: Message Queuing And Message Priority
If a new message with equal or lower priority is received while another message is read the new message will be placed in the queue. It is possible to configure how long a message will be displayed, see Mitel 5604 Wireless Handset Configuration Manual. -
Page 40: Interactive Messaging
5604 Wireless Handset User Guide Interactive Messaging Note: This system dependent feature is applicable for 5604 Services license only. Interactive Messaging (IM) is a function that extends basic messaging. It makes it possible for a user of a handset to access information from a client application in the system. -
Page 41: Colored Messaging
5604 Wireless Handset User Guide Colored Messaging Note: This is a system dependent feature for 5604 Services license only. It is possible to send colored messages to handsets. The sender of a message (that is, an application) determines the color of the message. Colored messaging can be useful for categorizing messages. -
Page 42: Voice Mail
A long press on digit key “1” in standby mode will call your voice mail. If the extension number is not available a dialog window “Voice mail number not defined" is displayed. Note: Some systems require that the mailbox extension number is downloaded to the handset, see Mitel 5604 Wireless Handset Configuration Manual. -
Page 43: Alarm Operation
An approximately location given by the closest Base Station (see Mitel 5604 Wireless Handset Configuration Manual) or • A precise location given by the DECT location devices (see Mitel 5604 Wireless Handset Configuration Manual). Alarm with Data The data must manually be defined and stored by the user. To use the function, one Soft/Hot key/Navigation key in the handset must be defined as a shortcut to the menu “Edit alarm data,... -
Page 44: Automatic Call After Alarm
A handset can be configured to call a pre-defined number after an alarm has been sent. Depending on the settings, the call can be established in the following modes; • Loudspeaking mode, or • Monitor mode, or • Normal mode See Mitel 5604 Wireless Handset Configuration Manual for more information. -
Page 45: Menu Tree
Customizing the Menu Tree The menu tree can be customized by hiding some of the functions that are available but for example not in use. Which functions that should be hidden are defined in the PDM. See Mitel 5604 Wireless Handset Configuration Manual. -
Page 46: Contacts
5604 Wireless Handset User Guide Contacts • Call contact ——> • Search • From contact list > ——> • Add contact • Name > ——> • New • Work number > • From Call list > • Mobile number >... -
Page 47: Profile
5604 Wireless Handset User Guide Profile • Name > ——> • Normal (example) • Volume > ——> • Internal call • Ring signal ——> • Add new • External call • Call back ——> • Message alert 1 • Message alert •... -
Page 48: Messaging
5604 Wireless Handset User Guide Messaging Figure 1. ——> ——> • Enter text > —> Message List —> • Inbox • View • Reply • More ——> > • Delete > • Forward • Close > • Call sender • Call no. in text* >... -
Page 49: Short Cuts
5604 Wireless Handset User Guide Short cuts Soft Keys ---> Left ---> Name > Not used Middle ---> Function -----------> Phone call ---> Enter number Right ---> Value > Call list Control question --> Contact list Central Phonebook Message inbox --->... -
Page 50: Connections
5604 Wireless Handset User Guide Connections • Headset —> • Mic on boom • Mic on cable • Hearing Protection • System —> —> • Change system • Automatically • System A (example) • Subscribe > • Unsubscribe** > >... -
Page 51: Settings
5604 Wireless Handset User Guide Settings Sound & Alerts ---> Volume > Internal call Ring signals —> External call Message alert > Callback Vibrator alert —> On if silent Key sound —> Click Tone Silent Locks ---> Automatic key lock --->... -
Page 52: In Call
5604 Wireless Handset User Guide In Call The In Call menu can be reached during an ongoing call by pressing the middle Soft Key marked "More". -
Page 53: Navigate The Menu
5604 Wireless Handset User Guide Navigate the Menu 13:00 Messaging Calls Connections Short cuts Services Settings Profiles Contacts Select Back Figure 9: The main menu Connections Menu 1. Enter the menu by pressing the “Menu” Soft key, or the confirmation button on the Navi- gation key. - Page 54 5604 Wireless Handset User Guide The IPDI code is a unique code which has been assigned to the handset, see also Admin Menu on page 69. 1. Enter the menu by pressing the “Menu” soft key. 2. Select in the menu.
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Page 55: In Charger
5604 Wireless Handset User Guide Priority The default order of priority is the order of entered subscriptions. This means that the first subscribed system has the highest priority. This list can be edited by the user. It is possible to set the systems in priority by moving them up or down in the list. - Page 56 5604 Wireless Handset User Guide Logoff Handset While Charging Note: This feature requires that the parameter "Phone mode" is configured. See Mitel 5604 Wireless Handset Configuration Manual. When the handset is placed in a charger it can be logged off while it is charging. Call list and message list will be deleted when the handset is logged out.
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Page 57: Calls Menu
5604 Wireless Handset User Guide Calls Menu 1. Enter the menu by pressing the “Menu” Soft key, or the confirmation button on the Navi- gation key. 2. Select in the menu, and press the confirmation button or the Soft key "Select". -
Page 58: Missed Calls
5604 Wireless Handset User Guide Delete all Entries from the Call list 1. Press the Soft key "More". 2. Select "Delete all". 3. Select "Yes" to delete all the entries from the list. Missed Calls 1. Select Missed calls, and step with the to scroll in the list. -
Page 59: Push To Talk
For PTT to function, the PTT-capable handsets in the PTT group must be configured on the Wireless Messaging Services (WSM) Gateway. Additionally, a conference bridge, such as Mitel's Audio & Web Conferencing (AWC) must be configured to support the PTT calls. Two types of PTT calls can be made: •... - Page 60 Note: This method requires an additional Alarm Management Server (AMS) module. Accept a PTT Invitation - Message Style Note: This feature is applicable for 5604 Services license only. The PTT invitation is received as a message and can contain up to 1000 characters, and is viewed the same way as an ordinary message.
- Page 61 Call a PTT Group Note: PTT group(s) must be defined in the PDM and Messaging Group(s) in WSM to be able to use this function. See Mitel 5604 Wireless Handset Configuration Manual, and WSM Installation and Operation Manual. When calling a PTT group, the members in the defined PTT group will receive a PTT invitation as an incoming call (PTT Voice Style).
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Page 62: Short Cuts Menu
5604 Wireless Handset User Guide Short Cuts Menu Predefined functions can be set as short cuts for the Soft keys, Hot keys, Navigation keys, and the Multifunction button. It is for example possible to define the soft key to make a call, as a short cut to send a message or to a menu. -
Page 63: Define Multifunction Or Alarm Button
5. Select "Value" (only for some of the functions), and press "Select". Enter a value for example a handset number. Press "Back". 6. Select "Control question", and press "Select". It is off by default. 7. Press "Save". 1. Applicable for 5604 Personal Alarm license only. -
Page 64: Services Menu
5604 Wireless Handset User Guide Services Menu With this menu it is possible to customize your own menu with functions that are used often. A list of predefined functions are available for example, Write new message, Central phonebook, Call contact, etc. -
Page 65: Messaging
5604 Wireless Handset User Guide Messaging 1. Enter the menu by pressing the “Menu” Soft key, or the confirmation button on the Navi- gation key. 2. Select in the menu, and press the confirmation button or the Soft key "Select". -
Page 66: Write New Messages
5604 Wireless Handset User Guide Call number in text 1. Select "View". 2. Select "More". 3. Select "Call (No. in text)" 4. Select number from the list. 5. Select "Call" Save Number 1. Select "View". 2. Select "More". 3. Select "Save number". -
Page 67: Sent Messages
5604 Wireless Handset User Guide Sent Messages 1. Select "Sent" to view the list. 2. Select "View". Forward message 1. Enter additional text if needed. 2. Enter number. 3. Select "Send". Delete Message 1. Select "Delete". 2. Select "Yes" to delete the message. -
Page 68: Profiles Menu
5604 Wireless Handset User Guide Profiles Menu It is possible to set up an own profile for incoming calls, message alerts, vibrating alerts, key sound etc. This can be useful when there are many users on the same handset, and they want different sound profiles. -
Page 69: Contacts Menu
5604 Wireless Handset User Guide Contacts Menu The handset has a local phonebook with 250 entries, where names and numbers freely can be added, deleted, and edited by the user. The phonebook lists all names in alphabetical order, where three numbers can be added for each contact; work number, mobile number, and other number. -
Page 70: Edit Contact
5604 Wireless Handset User Guide 8. Press "Save" and then "Back". Different ring signals can be set to distinguish this contact from another contact. Add from Call List 1. Select "From call list". 2. Select number. 3. Press "Add". 4. Select number type. - Page 71 5604 Wireless Handset User Guide Search by Number 1. Select "Search by number". 2. Enter handset number, select "Search". The search result is displayed. View Last Search Result 1. Select "Last result". Only the last result will be displayed.
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Page 72: Settings Menu
5604 Wireless Handset User Guide Settings Menu 1. Enter the menu by pressing the “Menu” Soft key, or the confirmation button on the Navi- gation key. 2. Select in the menu, see Settings Menu on page 64. Sound and Alert Settings Adjust the Ringer Volume 1. -
Page 73: Phone Lock Settings
Note: It is possible to answer/close an incoming call and/or press the alarm button while the keypad is locked. If configured in the PDM/WSM, it is also possible to call an emergency call while the keypad is locked. See Mitel 5604 Wireless Handset Configuration Manual. -
Page 74: Display Settings
5604 Wireless Handset User Guide Change PIN Code 1. Select "Change PIN code". 2. Enter the old PIN code. 3. Press "OK". 4. Enter new PIN code twice. 5. Press "Save". Display Settings Screen Saver 1. Select “Display”. 2. Select “Screen saver”. -
Page 75: Time & Date Settings
5604 Wireless Handset User Guide Time & Date Settings Set Time Format 1. Select "Time & Date" and press "Select". 2. Select Time format. The actual time format will be displayed. Selectable time format: • 12:00 (AM/PM) • 24:00 3. Press "Select" to save the setting. -
Page 76: Change Text Size For Messages
5604 Wireless Handset User Guide Answering Behaviour 1. Select "Answering behaviour". 2. Select "Automatically" and/or "Loudspeaking". 3. Press "Change" to change the setting. The check box will be marked. 4. Press "Back" to save the setting.To remove the setting, press "Change". The check box will be unmarked. -
Page 77: Advanced Functions
5604 Wireless Handset User Guide Advanced Functions Admin Menu The handset has a hidden menu for system administrators. See Mitel 5604 Wireless Handset Configuration Manual. The Admin menu contains: • Software and hardware information, licence information, IPEI/IPDI, and User ID •... -
Page 78: System Handling
System Handling Software Upgrade and Additional Features Software and parameters in the handset 5604 can be upgraded by using the PDM or the WSM. See the Portable Device Manager (PDM) Installation and Operation Manual or WSM Installation and Operation Manual. -
Page 79: Troubleshooting
5604 Wireless Handset User Guide Troubleshooting This section contains information on how to solve common operational problems, and warnings you may receive. Go through the following lists if you encounter any problems. If this checklist does not solve the problem, contact your system administrator. - Page 80 5604 Wireless Handset User Guide Error or Warning Messages Display shows Probable cause Action or comment No access The network is in range, but no Switch handset off and then switch access rights. it on again or contact system administrator.
- Page 81 5604 Wireless Handset User Guide LED Error Indications See also chapter LED Indications during Easy Replacement on page 78. LED is flashing red, quick flash, (100 ms on, 800 ms off) 1. If a third handset, that is another handset than the "old" (the replaced handset) and "new"...
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Page 82: Operation Notice
5604 Wireless Handset User Guide Operation Notice Accessibility and Voice Quality The base network is not always available. If you do not get in contact with your system, contact your system administrator. For best voice quality, avoid positioning near computer, radio or similar equipment. -
Page 83: Maintenance
5604 Wireless Handset User Guide Maintenance Maintenance of Batteries Battery Warnings The "Low battery" icon is displayed when the battery has 10% or less remaining capacity left. In addition; a warning signal sounds every minute, the LED flashing orange, and the dialog window "Battery low. Charge now." appears. -
Page 84: Easy Replacement Of Handset
(that is, the replacement handset) are of the same device type (5604). Note: It is possible to perform Easy Replacement between different licenses (that is; 5604 Standard, 5604 Services, 5604 Personal Alarm, and 5604 Dect Location). The new handset’s license is not replaced by the old handset’s license during the procedure 2. -
Page 85: Easy Replacement Procedure
5604 Wireless Handset User Guide Easy Replacement Procedure During the Easy Replacement procedure, the LEDs of the handset and the charger follow the same LED indications. This means that if the old handset has a broken display, the LED indications on the charger and on the handset can be used to follow the replacement procedure. - Page 86 When the text "Phone successfully replaced. Please remove phone to restart." appears inthe display, remove the handset from the charger. The handset is automatically restarted. LED Indications during Easy Replacement The following table shows the LED indications that are used for the 5604 and the charger during the easy replacement procedure. Description...
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Page 87: Attach The Hinge-Type Clip
5604 Wireless Handset User Guide Attach the Hinge-type Clip Attach the hinge-type belt clip as described in the illustration below. Figure 12: Screw the hinge-type clip into position Attach the Swivel-type Clip Attach the swivel-type belt clip as described in the illustration below. -
Page 88: Attach Cover For No Clip
Figure 14: Screw the cover into position Related Documents Data Sheet, Mitel 5604 DECT Handset Mitel 5604 Wireless Handset User Guide Mitel 5604 Wireless Handset Quick Reference Guide Mitel 5604 Wireless Handset Configuration Manual Installation and Operation Manual, Portable Device Manager (PDM), Windows Version...