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STARPLUS Triad XTS User Manual

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  • Page 2 STARPLUS Triad Digital Telephone Systems Station User Guide October 2001 - Issue 1 P/N: 3052-00...
  • Page 3 Copyright Laws of the United States (17 U.S.C. Section 101 et. seq.). VODAVI reserves the right to make changes in specifications at any time and without notice. The information furnished by VODAVI in this material is believed to be accurate and reliable, but is not warranted to be true in all cases.

  • Page 4: Table Of Contents

    October 2001 Contents Account Codes ................. 1 Using Account Codes............1 Verified Account Codes..........2 Account Codes - Traveling COS (Verified) ....3 ACD / UCD.................. 4 ACD Call Factor ..............4 ACD Call Qualifier............. 4 ACD CIQ Display Button..........4 ACD Help ................
  • Page 5 October 2001 Attendant Disable Outgoing CO Line....... 23 Attendant Override ............23 Attendant Setting Time and Date ......24 Attendant Speed Dial - System Storing ....24 Attendant Unavailable ........... 25 Attendant Voice Mail Alarm Clear ......26 Background Music (Optional) ..........26 Call Back..................
  • Page 6 October 2001 Calling Station Tone Mode Override ........ 44 Camp On..................44 CO Line - Access ............... 46 CO Line Queue................46 Conference................. 47 Conference Combinations..........47 Conference Procedures..........48 Dial-By-Name ................50 Directory Dial ................52 Do Not Disturb................54 Executive Override..............
  • Page 7 October 2001 Night Service ................71 Off-Hook Voice Over (OHVO) ..........72 Outside Calls................74 Placing an Outside Line on Hold ........ 74 Answering a Recall............74 Answering an Outside Call..........74 Placing an Outside Call........... 75 Paging..................75 Paging - Meet Me ............. 76 Personalized Messages............
  • Page 8 October 2001 Text Messaging (Silent Response)........93 Universal Day/Night Answer ..........94 Voice Mail ................... 94 Call Forwarding to Voice Mail Groups ...... 94 Retrieving Voice Messages ........... 95 Voice Mail Transfer with ID Digits ......95 Voice Mailbox Button ............. 95 Voice Mail Group Button ..........
  • Page 9 October 2001 Digital Telephone Features VOLUME SPEED CAMP ON CONF FORWARD FLASH TRANS...
  • Page 10 October 2001 Digital Key Telephone Buttons Number Feature Description Display (Executive Displays information about telephone Models only) status, dialing directories, and text message information. h t p Used to select mode of operation: Handsfree, Tone, or Privacy. msg Key Used for Auto-CallBack to a phone that has left a text message or to access voice messages.
  • Page 11 » » » » » » » » N O T E S » » » » » » »...

  • Page 12: Account Codes

    Account Codes … A B O U T T H I S U S E R G U I D E FLEXIBLE BUTTONS -- Most of the features described in this user guide may be set up on a flexible button for one-button access. (Refer to “Flexible Button Programming”...

  • Page 13: Verified Account Codes

    Account Codes ❑ Flex Verified Account Codes Prior to placing an outside line call: 1. Press the preprogrammed ACCOUNT CODE button (627). 2. Dial account code up to 12-digits. SINGLE LINE TELEPHONE To enter an Account Code before a call: 1.

  • Page 14: Account Codes - Traveling Cos (Verified)

    Account Codes ❑ Flex Account Codes - Traveling COS (Verified) To use Verified Account Codes: 1. Press preprogrammed ACCOUNT CODE button (627) before accessing a CO line. 2. Dial account code up to 12-digits. If account code matches a verified account code, intercom dial tone is returned. Otherwise an error tone is presented.

  • Page 15: Acd / Ucd

    ACD / UCD ACD / UCD The Automatic Call Distribution (ACD) feature is available with optional software. When purchased, Uniform Call Distribution (UCD) is not used and is replaced by the ACD functions. ❑ Flex ACD Call Factor The Call Factor feature is used exclusively with digital voice mail to provide average call duration to the caller.

  • Page 16: Acd Help

    ACD / UCD ❑ Flex ACD Help While on a call in progress, the Agent presses their preprogrammed HELP flexible button and the following occurs: Confirmation tone sounds. Agent’s HELP button illuminates if a supervisor is logged into their ACD group.

  • Page 17: Acd Member Status

    ACD / UCD ACD Member Status Any station (Supervisor or Agent) logged onto the ACD group views the group members display as follows: 1. Dial the ACD Group Member Status code [573] on the dial pad, -or- Press preprogrammed flexible button. Display shows ACD Group 5XX (XX=ACD group #).

  • Page 18: Acd Overflow Available/Unavailable

    ACD / UCD ACD Overflow Available/Unavailable To place a station in Available Mode: Dial [578] on the dial pad, -or- Press the preprogrammed AVAILABLE/UNAVAILABLE button. You may now receive ACD calls. To place a station in Unavailable Mode: Dial [578] on the dial pad, -or- Press the preprogrammed AVAILABLE/UNAVAILABLE button.

  • Page 19: Acd Supervisor Display

    ACD / UCD To log into an ACD Secondary Group: Dial LOGIN CODE [582] on the dial pad, followed by the desired ACD group number (5XX), -or- Press a preprogrammed LOGIN flexible button. The Agent enters their unique AGENT ID code (0000-9999). The LOGIN flexible button LED is lit steady.

  • Page 20: Acd Supervisor Login/Logout

    ACD / UCD The ACD Supervisor Display shows the following information: 5 XX: CI Q : XX AGEN TS: XX OC : HH:MM:SS 5XX = ACD Group (550-565) CIQ: XX = Calls in queue AGENT(S): XX = Agents logged in OC: hh:mm:ss = Oldest call in hours, minutes and seconds To change the display to a different group: Dial the ACD Supervisor Display code [577] on the dial pad,...

  • Page 21: Acd/Ucd Available/Unavailable

    ACD / UCD To log out, dial LOGOUT CODE [575] on the dial pad, followed by the desired ACD group number (5XX), -or- Press a preprogrammed LOGIN/LOGOUT flexible button, the LED extinguishes. ACD Supervisor Log-in LED only lights for ACD group assigned to that button.
  • Page 22 ACD / UCD 2. Dial the ACD group number (5XX). ON/OFF button LED lights steady. The ACD/UCD Calls In Queue Status Display shows the following information: ACD5XX 00 C A LLS IN QUEUE MMM DD Y Y HH:MM am 5XX = ACD Group Number 550-565 This idle display tells the agent and/or their supervisor how many calls are in queue.

  • Page 23: Ucd Calls In Queue Display

    ACD / UCD UCD Calls In Queue Display From an idle display key telephone: 1. Dial [567] on the dial pad, followed by the UCD group number (55X), -or- Press preprogrammed flexible button. ON/OFF button LED lights steady. This idle display prompts a Supervisor that a group is having problems answering their calls.

  • Page 24: Ucd Overflow Station Forward

    ACD / UCD To make a station unavailable: Dial [566] on the dial pad, -or- Press the preprogrammed AVAILABLE/UNAVAILABLE button. You are now blocked from receiving UCD calls. UCD Overflow Station Forward An enhancement allows UCD calls reaching the Overflow Station to call forward to another station: 1.

  • Page 25: Answering Machine Emulation

    Answering Machine Emulation ❑ Flex Answering Machine Emulation When a call is sent to your voice mailbox, you can press a preprogrammed flexible button to listen to the caller leaving the voice mail message. If you decide to speak with the caller, you can press the preprogrammed button to be connected to the caller.

  • Page 26: Speaker Mode

    Attendant Features Speaker Mode The VM message is broadcast over the speaker. The MUTE key is enabled and the LED lights solid red. When the station is monitoring the caller in VM, the display shows. VM SCREENING MMM DD Y Y HH:MM am Mailbox owner options when a call is sent to voice mailbox: To leave caller in VM and turn off speaker, press ON/...

  • Page 27: Attendant Clear Alarm

    Attendant Features When a 911 call is being made from a user station, the 911 ALERT flexible button rapidly flashes on the Attendant station, and an audible tone emits from the Attendant’s speaker. The display shows: E911 CALL STA XXXX MMM DD Y Y HH:MM am To turn off the alert:...

  • Page 28: Attendant Co Line External (Off-Net) Forward

    Attendant Features Attendant CO Line External (Off-Net) Forward To activate off-net forwarding: 1. Dial [603] on the dial pad, -or- Press preprogrammed CO OFF-NET FORWARD button. 2. Dial the CO group access code of group to be forwarded: [801-823] = CO Group 1-23 [824] = All CO Groups 3.
  • Page 29 Attendant Features 2. Enter a valid message bin number [21–30]. The following message displays after the bin number has been selected. mmmmmmmmmm... ENTER MSG: 3. Enter the custom message using the dial pad keys to enter the letters as shown in the following Other Codes 1 = 1# 8 = 8#...

  • Page 30: Attendant Day/Night/Special

    Attendant Features ❑ Flex Attendant Day/Night/Special The system’s Automatic Night Mode Feature can be overridden by the Attendant station. Any Attendant station user can press their DND button to place the system into Night Mode. The Night Service feature provides a means to put the system in night mode or remove the system from night mode from any keyset, providing the system was put in night mode by the night service feature...
  • Page 31 Attendant Features The first entry (000) in the Directory List is shown on the display. DIR LST AAA BIN/ICM: XXXX nnnnnnnnnnnnnnnnnnnnnnn AAA = Directory List entry number (000-199) XXXX = Either:, A 3- or 4-digit station number (100-8999) -or- A 3-digit local number/name translation table number (600-799 minus assigned station numbers that would overlap) -or-...
  • Page 32 Attendant Features 5. Enter the name (up to 24 characters may be entered) by using the keys. The display updates as the name is entered. Other Codes 1 = 1# 8 = 8# “ = 01 * = *# 2 = 2# 9 = 9# , = 02 ( = #1...
  • Page 33 Attendant Features If just changing a name associated with an existing Table entry, skip to step 4. 2. Press TRANS. 3. Dial three-digit Local Number/Name Translation Table number (600-799) that represents the desired telephone number. 4. Press MUTE. 5. Use keys on the dial pad to enter the name (up to 24 characters may be entered).

  • Page 34: Attendant Disable Outgoing Co Line

    Attendant Features 6. Press SPEED when finished. Confirmation tone sounds and the display updates. 7. Press HOLD, then use [ ] or [#] to scroll to next entry. -or- Hang up to end programming. Attendant Disable Outgoing CO Line The first Attendant can disable CO lines to prevent outgoing access to those lines.

  • Page 35: Attendant Setting Time And Date

    Attendant Features Attendant Setting Time and Date System Time/Date must be set by the first programmed Attendant via admin programming or using feature code 692. To set using the feature code: 1. Dial [692] on the dial pad. A confirmation tone sounds. 2.

  • Page 36: Attendant Unavailable

    Attendant Features Insert a No-Display Character -- Press TRANS as the first entry in the speed bin. This causes the numbers stored in the bin not to display on the Digital Telephones when the bin is accessed. Speed Bin numbers 9060-9099 are not monitored by Toll Restriction.

  • Page 37: Attendant Voice Mail Alarm Clear

    Background Music (Optional) Attendant Voice Mail Alarm Clear The Attendant display shows an alarm condition when the system detects that the digital voice mail is out of service. Dial feature code [656] to clear any alarm from the display. It does not clear the condition, just clears the display.

  • Page 38: Call Back

    Call Back Call Back A station can initiate a call back request to another busy station. Once that station becomes idle, the station that left the call back request is signaled. If you dial a telephone number that is busy and you want to leave a Call Back indication: 1.

  • Page 39: Call Coverage

    Call Coverage ❑ Flex Call Coverage The Call Coverage feature provides the functionality for stations to answer calls for other stations by utilizing call coverage buttons. Visual and Audible status of ringing stations to an assigned coverage station are provided. To assign a Call Coverage Button: 1.
  • Page 40 Call Coverage 2. The Coverage station user then presses their flashing COVERAGE flexible button, -or- Presses the ON/OFF button. The call is answered and ceases to ring at any other stations that may have the same coverage appearance. One of the following messages display after the call is answered.

  • Page 41: Call Forward

    Call Forward Call Forward The Call Forward feature allows a station the ability to have calls (internal or external) forwarded to a designated station, an ACD or UCD group pilot number, Voice Mail group number, or Hunt group. This feature must be enabled in admin programming.

  • Page 42: Call Forward - External (Off-Net)

    Call Forward Call Forward - External (Off-Net) Stations are allowed to forward intercom and transferred CO line calls to an off-net location. The Call Forward Off-Net feature allows a station to reroute calls that would normally be lost. Calls can be forwarded to home or another off-net site. Initially ringing CO calls cannot be forwarded with this feature.
  • Page 43 Call Forward To activate Follow Me Call Forwarding: 1. Lift the handset or press ON/OFF button. 2. Dial the Follow Me Forward code [642] on the dial pad. 3. Dial station number of the station from which forwarding is desired. 4.

  • Page 44: Call Park

    Call Park 5. Dial the three- or four-digit destination number where calls are to be forwarded. (System Speed Bin, Station, Voice Mail, ACD/UCD, or Hunt Groups.) A confirmation tone sounds; five seconds later a dial tone is received. To remove Follow-me Call Forwarding (off-site location): 1.

  • Page 45: Call Park - Station

    Call Park To retrieve a parked call: Dial the Personal Call Park location code [438] on the dial pad, -or- Press the preprogrammed PERSONAL PARK button. A talk path is established between the two parties. SINGLE LINE TELEPHONE While connected to first call: 1.

  • Page 46: Call Park - System

    Call Park To retrieve a Station Park Call: Dial [# 6] + user’s station number, while at the user’s telephone or from any telephone in the system. -or- Dial [438] from the user’s station. SINGLE LINE TELEPHONE The SLT operation uses the same procedures as used in Digital Telephone operation described above, except there is no TRANS button.

  • Page 47: Call Pickup

    Call Pickup To retrieve a Parked Call: 1. Lift handset or press ON/OFF button. 2. Press the [#] button. 3. Dial parking location (430 to 437) where the call was parked or press the preprogrammed CALL PARK flexible button. SINGLE LINE TELEPHONE To place an outside call on hold and consult with, page, or call an internal party before transferring the outside call: 1.

  • Page 48: Directed Call Pickup

    Call Pickup ❑ Flex Directed Call Pickup To create a Pickup Button: 1. Press [SPEED] + [SPEED]. 2. Press the desired flexible button. 3. Dial #0. To use Directed Call Pickup: 1. Dial the station number of the known ringing telephone. Receive ringback tone or call announce tone depending on the intercom selector switch setting.

  • Page 49: Call Transfer

    Call Transfer To use Group Call Pickup: 1. Lift handset or press ON/OFF button. 2. Dial [#0] on the dial pad, -or- Press preprogrammed PICKUP button to connect to calling party. SINGLE LINE TELEPHONE To use Group Call Pickup: 1. Lift the handset. 2.

  • Page 50: Pbx/Centrex Transfer

    Call Transfer PBX/CENTREX Transfer While connected to an outside line (PBX/Centrex): 1. Press FLASH. Transfer dial tone is heard. 2. Dial PBX/Centrex station number. 3. Hang up to complete the transfer. SINGLE LINE TELEPHONE To make a PBX/Centrex Transfer: 1. Briefly depress and release the hookswitch. Intercom dial tone sounds.

  • Page 51: Transfer Search

    Call Transfer To answer the Screened Transfer: Your intercom will be signaling according to the intercom signal switch position. 1. Answer the intercom and receive the transfer notice. 2. Press OUTSIDE LINE or flashing LOOP button on hold. If the Direct Transfer feature is enabled, the screened transfer will go directly to the handset.

  • Page 52: Unscreened Transfer

    Caller ID Display Unscreened Transfer 1. Press TRANS. 2. When the called extension begins to signal, hang up to transfer the call (Recall Timer starts). 3. Replace handset or press ON/OFF. Caller ID Display Caller ID Display (Answered Calls) The Answered ICLID Table feature adds a table that captures the ICLID calls that were answered.

  • Page 53: Caller Id Display (Answered Calls)

    Caller ID Name/Number Caller ID Display (Answered Calls) An Unanswered Call Management Table with 100 entry capacity is maintained in the system. The calling number/name information pertaining to any unanswered call is placed in this table at the time the system determines the call was abandoned.

  • Page 54: Calling Forward Override

    Calling Forward Override The top line of the LCD displays the number of the caller and the bottom line of the LCD displays the name. Calling Forward Override The Call Forward Override feature allows a user to reach a busy station that is call forwarded.

  • Page 55: Calling Station Tone Mode Override

    Calling Station Tone Mode Override Calling Station Tone Mode Override Enables a calling station to override a called station’s H or P intercom settings. When placing a call to a station and tone ringing is desired: 1. Dial [6#] on the dial pad. 2.
  • Page 56 Camp On To answer a call that is waiting: When you hear one burst of muted ringing, press your flashing CAMP ON button. Any outside line you are connected to is placed on hold. Converse with the station placing the call, -or- If a call is being transferred, press the flashing OUTSIDE LINE button.

  • Page 57: Co Line - Access

    CO Line - Access CO Line - Access To access an outside line: 1. Press idle CO line button, POOL button, -or- Dial CO line group access code or LCR code: 9, 801-823, 88+LLL (LLL = CO Line number). 2. Dial desired number for outside call. 3.

  • Page 58: Conference

    Conference To answer a queue: If you hear ringing and an outside line of the line group or a LOOP button you queued onto is rapidly flashing: 1. Lift handset or press ON/OFF button. 2. Press flashing OUTSIDE LINE button or LOOP button to answer.

  • Page 59: Conference Procedures

    Conference Conference Procedures 8-button digital/electronic telephones can assign a Conference button by using feature code 624. To establish a Conference: 1. Lift handset. 2. Select intercom station or dial desired outside party. 3. When called party answers, press the CONF button. 4.
  • Page 60 Conference 1. Lift handset to re-enter a monitored conference. 2. To re-enter a conference placed on hold, repeat steps for establishing a conference. 3. To re-enter an unsupervised conference, lift handset and press flashing CONF button. The CONF button lights steady and a confirmation tone sounds.

  • Page 61: Dial-By-Name

    Dial-By-Name To set up a Conference with Personal Park: 1. While connected to an outside line, depress the hookswitch momentarily. The intercom dial tone sounds. 2. Dial [438]. The first call is placed in personal park. 3. Dial desired number for second call. 4.
  • Page 62 Dial-By-Name 2. Dial person’s last name on the keypad as shown: OPER EXAMPLE -- To search for the name BROWN, press [2][7][6][9][6]. When the system finds a unique numeric match to the name being dialed, the call is placed to the station matching the name.

  • Page 63: Directory Dial

    Directory Dial Directory Dial Display telephone users may view a list of up to 200 names from the System Directory on the station’s LCD display. You can dial the station or speed dial bin by pressing a single button. Names placed in the Directory List may be associated to intercom numbers, System Speed dial bins, or entries in the Local Number/Name Translation Table.
  • Page 64 Directory Dial A B C D E F A = 2 G H I J K L M N O B = 22 C = 222 P Q R S T U V W X Y Z O P E R Names beginning with the letter chosen display on the LCD display.

  • Page 65: Do Not Disturb

    Do Not Disturb To transfer a call using Directory Dialing while on a call: 1. Press the TRANS button. 2. Dial the Directory Dial Code [680] on the dial pad, -or- Press the flexible button programmed for directory dialing. 3. Press the digit associated with the person’s name and when it displays, press SPEED to automatically dial the destination station.

  • Page 66: Executive Override

    Executive Override To cancel One-time Do Not Disturb: Replace handset. The DND button LED extinguishes and DND cancels. SINGLE LINE TELEPHONE To activate Do Not Disturb: 1. Lift the handset. 2. Dial [631]. 3. Replace the handset. To remove Do Not Disturb: 1.

  • Page 67: Flash

    Flash Flash When connected to an outside line: Press FLASH to disconnect the outside line and reseize an outside line dial tone. » » » 8-button telephone users can assign a FLASH button by using code [660]. Flash Key on Intercom When connected to a page zone or another internal party: Press FLASH to disconnect page or intercom call.

  • Page 68: Group Listening

    Group Listening 5. Press ON/OFF. To erase a flexible button: 1. Press SPEED twice. 2. Press the flexible button to be erased. 3. Press FLASH. Confirmation tone sounds. 4. Press ON/OFF. To check flexible button programming: 1. Lift handset. 2. Press SPEED, then dial [7] + [#]. 3.

  • Page 69: Headset Mode

    Headset Mode Headset Mode The user connects the modular headset to the handset jack on the telephone leaving the handset in place. The ON/OFF button on the Digital Telephone is used to initiate and end calls while using the headset. To activate Headset Mode: Dial [634] on the dial pad, -or-...

  • Page 70: Intercom

    Intercom Intercom ❑ Flex Using an Intercom Button To program a Flexible Button as an Intercom Button: 1. Press the SPEED button twice. 2. Press the desired flexible button to program. 3. Dial [645] on the dial pad. A confirmation tone sounds. If an error was made during entry, error tone sounds.

  • Page 71: Answering An Intercom Call

    Intercom Answering an Intercom Call When your intercom button signal switch is in the: H Mode (No LED) Handsfree Mode -- You hear three bursts of tone and an announcement. Reply handsfree or lift handset for privacy. P Mode (LED Flashing) Privacy Mode -- You hear three bursts of tone and a one-way announcement.

  • Page 72: Placing An Intercom Call

    Intercom To use Intercom Transfer with DSS Buttons: 1. Receive or make an intercom call using a DSS button. 2. Press the TRANS button. Intercom dial tone sounds. 3. Press the DSS button where to transfer the call. 4. Hang up (stations 1 and 2 are connected). Placing an Intercom Call To place an Intercom Call: 1.

  • Page 73: Keyset Mode

    Keyset Mode In the P mode (LED flashes at 30 ipm), you hear three bursts of tone and one-way announcement. The calling party cannot hear conversations in progress. Lift the handset or press the ON/OFF button to answer, -or- Press the H-T-P button to the H mode to reply. In the H mode (No LED), you hear three bursts of tone and an announcement.
  • Page 74 Keyset Mode When telephone is set to AT command mode, these AT commands are supported. Table 1: AT Command Modes Mode Description Inactive No CTI information is sent/received by the telephone. Modem Dialing Command -- The telephone will recognize the ATD and accept digits after the command.

  • Page 75: Last Number Redial

    Last Number Redial ELECTRONIC TELEPHONE Not applicable SINGLE LINE TELEPHONE Not applicable Last Number Redial The Last Number Redial (LNR) feature permits the automatic redialing of the last telephone number dialed on an outside line. Up to 24-digits can be stored. Outside line selection of the same line used is automatic.

  • Page 76: Lcr Operation

    LCR Operation LCR Operation To place an outside call when LCR is enabled in the system: 1. Dial [9] on the dial pad, -or- Press preprogrammed LCR button. 2. Dial the desired telephone number. 3. Wait for an answer. Lift handset or use the speakerphone to converse.

  • Page 77: Loop Key

    Loop Key ❑ Flex Loop Key A station not having a direct appearance for a CO line receives incoming CO calls and transferred CO calls under the LOOP button. Only one call at a time can be connected to a keyset on the LOOP button.

  • Page 78: Message Wait

    Message Wait ❑ Flex Message Wait Stations that are busy, unattended, or in DND can be left a message indication by other stations in the system. Up to five messages can be left at one keyset. Upon return to the station, the user can press the flashing MSG WAIT button to ring each party in sequential order.

  • Page 79: Modem

    2. Dial [663]. Station that left message will ring. Modem Voice Mail Modem Access You can program Vodavi voice mail systems (other than MiniVoice or PathFinder) using the telephone system modem. The use of this feature requires the use of a straight-thru modem cable connected from the voice mail system to either port 5 on the MPB2 or ports 3 or 4 on the optional SIU.

  • Page 80: Telephone System Modem Access

    Mute Telephone System Modem Access Feature code 499 is used for access to the telephone system modem. This modem allows remote telephone system programming via an SLT or externally by having a call transferred to extension 499. Additionally, COs and DIDs can be programmed to ring directly to extension 499.

  • Page 81: Name In Display

    Name In Display Name In Display Every extension (Key or SLT) has the capability to program your name so that people using display telephones will see your name instead of your station number. To create your name: 1. Dial [690] on the dial pad. 2.

  • Page 82: Night Service

    Night Service SINGLE LINE TELEPHONE To create your name: 1. Dial [690] on the dial pad. 2. Enter the name (up to 7 characters may be entered) by using keys on the dial pad. 3. Briefly depress the hookswitch and release to complete the programming process.

  • Page 83: Off-Hook Voice Over (Ohvo)

    Off-Hook Voice Over (OHVO) ❑ Flex Off-Hook Voice Over (OHVO) While off-hook on a call (CO or Intercom), this feature allows you to receive a voice announcement through the handset receiver without interrupting the existing call. You may then respond to the calling party using CAMP ON procedures to talk to the calling party or use Silent Text Messaging to respond to the calling party via LCD Displays.
  • Page 84 Off-Hook Voice Over (OHVO) The calling OHVO station is not connected or able to hear the called station’s conversation (the connection only allows the calling station to transmit to the called station). The calling station is placed in a one-time DND mode upon initiating the Voice Over.

  • Page 85: Outside Calls

    Outside Calls SINGLE LINE TELEPHONE Not applicable ❑ Flex Outside Calls Placing an Outside Line on Hold If your system is programmed for Exclusive Hold Preference, press HOLD once for Exclusive Hold or twice for System Hold. -or- If your system is programmed for System Hold Preference, press HOLD once for System Hold or twice for Exclusive Hold.

  • Page 86: Placing An Outside Call

    Paging Placing an Outside Call To access an outside line for dialing out: 1. Press idle CO line button, POOL button, -or- Dial access code (9, 801-823, 88+LLL). LLL = CO Line Number 2. Dial desired number for outside call. 3.

  • Page 87: Paging - Meet Me

    Personalized Messages 4. Stations receiving a page Announcement can press the Volume Bar to change Paging Volume. The display shows: S PE AKE R PAGE [#########] MMM DD Y Y HH:MM am 5. Replace handset to terminate the page announcement. Stations off-hook or in DND will not hear the page announcement.

  • Page 88: Custom Messages

    Personalized Messages To select a pre-assigned message: 1. Dial [633] on the dial pad, -or- Press a preprogrammed PERSONAL MESSAGES button. 2. Dial the 2-digit code for the message that displays. A confirmation tone sounds and the DND button LED flashes. 00 = (clears messages) 06 = On Trip 01 = On Vacation...

  • Page 89: Date And Time Entry Messages

    Personalized Messages 2. Dial a valid message number (21-30) for the desired custom message. The first Attendant should provide a list of messages to each station user. To program a unique custom message: 1. Dial [633] on the dial pad. 2.
  • Page 90 Personalized Messages To activate a message with a custom return time or date: 1. Dial the Message Access code [633] on the dial pad. 2. Then dial the desired message number [11 - 17]. Users may activate the following messages and be prompted to enter a return time or date: [11] = Vacation Until: MM/DD [12] = Return: HH:MM xm or MM/DD...

  • Page 91: Scrollable Canned Messages

    Personalized Messages To cancel the message: 1. Either dial the Personal Messages code [633] + [00], dial [662], or press the DND button. 2. Replace handset. DND button LED extinguishes. SINGLE LINE TELEPHONE Not applicable Scrollable Canned Messages The Scrollable Canned Message feature allows you to use a single digit [#] or [ ] to scroll through the canned messages and select one.

  • Page 92: Personal Messages Flexible Button

    Personalized Messages - (Clear Messages) - On Vacation - At Home - Return AM - At Lunch - Return PM - In Meeting 10 - Return Next Week - On Break 11 - Return Tomorrow - On Trip 4. When the desired message is shown on the LCD display, pressing the HOLD button activates that message on your station.

  • Page 93: Pbx/Centrex Codes On A Flex Button

    PBX/Centrex Codes on a Flex Button To use the flexible button, press that flexible button, then either: Dial the 2-digit message number (00-10 or 18-30) to activate the message. Confirmation tone sounds and DND button LED flashes. -or- Press [#] to scroll forward or [ ] to scroll backward through the list.

  • Page 94: Release Button

    Release Button ❑ Flex Release Button The Release Button feature lets the station user disconnect calls while off-hook (on handset, not speakerphone), speeding up call handling time. While off-hook (on handset, not speakerphone) on an intercom call, transfer sequence, page announcement, or CO call: Press the preprogrammed RELEASE button [641] to terminate intercom call, transfer sequence, page...

  • Page 95: Repeat Redial

    Redial ❑ Flex Repeat Redial A keyset station user places a CO call and receives a Busy or No Answer: 1. Press the preprogrammed RPT REDIAL flexible button [643]. The LCD prompts the user for a timer value. ENTER RPT REDIAL TIMER: 006-999 2.

  • Page 96: Ring Down / Hot Line / Off-Hook Preference

    Ring Down / Hot Line / Off-Hook Preference SINGLE LINE TELEPHONE Not applicable Ring Down / Hot Line / Off-Hook ❑ Flex Preference If your phone has been programmed for Off-Hook Preference, you can access an outside line, or a feature by going off-hook or pressing the ON/OFF button.

  • Page 97: Ring Tone

    Ring Tone 2. Dial the desired button number. Refer to the following chart. To disable Off-Hook Preference: 1. Dial [691] on the dial pad. 2. Dial [00] on the dial pad. SINGLE LINE TELEPHONES When establishing an Off-hook Preference for SLT stations, it is necessary to program the SLTs CO line or line group, to access when going off-hook.
  • Page 98 Ring Tone 2. Enter a valid tone number. The telephone speaker sounds a steady tone that correlates to the 2-digit entry. The 2-digit tone number displays in the lower left corner of the LCD display. The ringing choices are as follows: CO RING TONE*/FREQUENCY Tone (#) Freq...

  • Page 99: Serial Number

    Serial Number Serial Number When feature code [609] is dialed on a display telephone, the serial number of the MPB displays. The serial number is used when you activate or upgrade the system. SERIAL NUMBER: XXXXXXXX Software Identification When a station dials feature code [610] on a display telephone, the system expects the next digits dialed to be a software identification code.

  • Page 100: Speakerphone

    Speakerphone The bottom line of the LCD shows the features that are enabled for your software, e.g., BASIC or ACD. Speakerphone 1. Press ON/OFF to ON. (Intercom dial tone sounds.) 2. Press the DSS key of the desired party or press an available OUTSIDE LINE button and dial number.
  • Page 101 Speed Dial 3. Dial the speed bin location. 4. Dial the desired telephone number and include these special codes: TRANS -- Initiates a Pulse-To-Tone switchover. HOLD -- Inserts a Pause. FLASH -- Inserts a Flash into the speed number. TRANS -- When used as the first entry in the speed bin, this inserts a no-display character causing numbers stored in the bin not to appear on the digital telephone’s display when bin is accessed.

  • Page 102: System Speed Dial Access

    Station/Port Fixed Number To store speed dial numbers: 1. Lift handset. 2. Dial [661] on the dial pad. 3. Dial desired station speed number (9000-9019). 4. Dial telephone number to store. 5. Briefly press and release the hookswitch. A confirmation tone sounds.

  • Page 103: Station Relocate

    Station Relocate SINGLE LINE TELEPHONE Not applicable Station Relocate The Station Relocation Feature lets a user dial a code followed by the old station number to bring all the station attributes including extension number, button mapping, speed dial, and class of service to the new location. 1.

  • Page 104: Text Messaging (Silent Response)

    Text Messaging (Silent Response) Text Messaging (Silent Response) The Text Messaging feature allows a station user to use text messages to respond to a caller that has either Camped On or has used the off-hook voice over (OHVO) feature to alert a busy station of a waiting call or message.

  • Page 105: Universal Day/Night Answer

    Universal Day/Night Answer SINGLE LINE TELEPHONE Not applicable Universal Day/Night Answer Incoming CO lines can be programmed for Universal Day Answer (UDA) or Universal Night Answer (UNA). UDA/UNA assigned CO lines can also signal over the external page port(s). If External Day programming is enabled and the system is in the day mode, the assigned external page port(s) present a ringing signal.

  • Page 106: Retrieving Voice Messages

    Voice Mail 4. Dial the 3-digit Voice Mail group pilot number where calls are to be forwarded (440-447 = voice mail groups 1-8). Confirmation tone sounds. 5. Replace handset or press ON/OFF. Retrieving Voice Messages To enter the Voice Mail system to check for mail: Either dial Voice Mail group number, press preprogrammed VM GROUP flexible button, or press flashing MESSAGE WAIT button.

  • Page 107: Voice Mail Group Button

    Voice Mail Voice Mail Group Button To program a VM GROUP flexible button: 1. Press SPEED twice. 2. Press desired flexible button to be programmed. 3. Dial 3-digit VM Group number (440-447=VM groups 1-8). 4. Dial the VMID number. ❑ Flex Voice Mail One-Touch Recording The Voice Mail One-Touch Recording feature allows the station...

  • Page 108: Volume Control

    Volume Control 2. Once the system connects to the station, the user’s mailbox, the flexible button LED lights solid green and the LCD displays: RECORDING MMM DD Y Y 00:00 am To pause or resume recording after a pause, press the preprogrammed 655 key.
  • Page 109 Volume Control The volume control on the Electronic Key Telephone consists of two wheels located on the right side of the telephone. Turning the wheel toward you decreases the volume. The front wheel controls voice, background music, and speakerphone volume. The rear wheel controls tone ringing volume.
  • Page 110 Volume Control Using the handset on a CO call ... HA NDS E T CO [#########] MMM DD Y Y HH:MM am Receiving a page announcement ... S PE AKE R PAGE [#########] MMM DD Y Y HH:MM am Receiving an incoming tone ringing Intercom or CO call ... S PE AKE R R ING [#########] MMM DD Y Y...
  • Page 111 Volume Control The B/Z ringer switch is located on the bottom of the telephone near the line jacks. This switch should be set to the Z mode for business/hospitality applications and to the B mode for residential applications. The MSG light and the Line In Use (LIU) LEDs will not operate when set in the B ringer mode.

  • Page 112: Worksheets

    Worksheets Worksheets Flexible Button Programming Worksheet Speed Dial Bin Programming Worksheet BIN 9000 BIN 9010 BIN 9001 BIN 9011 BIN 9002 BIN 9012 BIN 9003 BIN 9013 BIN 9004 BIN 9014 BIN 9005 BIN 9015 BIN 9006 BIN 9016 BIN 9007 BIN 9017 BIN 9008 BIN 9018...

  • Page 113: Default Numbering Plan

    Default Numbering Plan Default Numbering Plan Function Code 911 Attnd Alert View/Del (reqsbtn) 608/608+FLASH Account Code (reqs btn) ACD Call Factor* (reqs btn) 580+[UUU]+[FFF] ACD Call Qualifier* 570+[YYY] ACD CIQ Displ Btn* (specific ACD 579+[UUU] grp) (reqs btn) ACD Group* (group 1-16) 550-565 ACD Help* (reqs btn) ACD Member Status*...
  • Page 114 Default Numbering Plan Function Code Attnd Clear Alarm (T-1) Attnd CO Line Ext (Off-Net) Fwd 603+[NNN]+[YYYY] Attnd Custom Message 694+[XX]+message Attnd Day/Night/Special (reqs btn) 631 (DND key) Attnd Directory List Programming Attnd Disable Outgoing CO Line 602+press CO line Attntd Override (reqs btn) Attnd Setting Time and Date 692+date &...
  • Page 115 Default Numbering Plan Function Code Caller ID Display (Unans Calls) Caller ID Name/Number (reqs btn) Calling Forward Override 5#+[XXX]+press[B] Calling Sta Handsfree Mde Ovride 7#+[XXX] Calling Sta Tone Mode Override 6#+[XXX] Camp On (8 btn) Clear Call Fwd, DND, Personal Msg CO Line (Idle) Direct Access 88+[LLL] CO Line Grp Access Code (grp 0-23)
  • Page 116 Default Numbering Plan Function Code Keyset Mode 648+[#, ] Last Number Redial [SPEED]+[#] LCR (E911 active on CO Line) 800 (Admin 773**) LCR (if active) or CO Line Group 1 Loop Key (reqs btn) Message Wait Modem Modem - Voice Mail Access Mute (8 btn) (reqs btn) Name in Display Night Service (reqs btn)
  • Page 117 Default Numbering Plan Function Code SLT Directed Call Pickup SLT Message Wait Answer SLT Speed Dial 668+[YYYY] SLT Speed Programming 661+[YYYY] SLT Volume 638+[V] Software Identification (MPB) Software Version (MPB) Speed Dial [SPEED]+[YYYY] Sta Numbers (Fixed) - MPB1/MPB2 100-195 / 100-351 Station/Port Fixed Number Station Relocate 636+[XXX]...
  • Page 118 Default Numbering Plan LEGEND -- B = Button w/ feature code: UUUU = ACD Supervisor/Agent ID 622=Call Back, 620=Camp Code (0000-9999) On, 625=Executive Override, V = Volume Control Level (0-9) 623=Message Wait, 628=OHVO VVV = Voice Mail Group Number (440-447) BB = Button Number XX = Custom Message Number C = Call Forward Condition Code...
  • Page 119 » » » » » » » » N O T E S » » » » » » »...
  • Page 120 STARPLUS Triad XTS Digital Systems Quick Reference Card FIXED FEATURE BUTTONS • MSG (MESSAGE WAIT) Button -- Allows you to initiate a message waiting indication at stations • CAMP-ON Button -- Enables you to alert a busy that are busy, unattended, or in Do Not Disturb.
  • Page 121 STARPLUS Triad XTS Quick Reference Card Digital Systems PLACING AN OUTSIDE LINE ON HOLD To transfer a call using Directory Dialing • If your system is programmed for Exclusive 1. Press the TRANS button. Hold Preference, press the HOLD button once 2.

  • Page 122: Using The Soft Keys

    Elite Large Screen Telephone Quick Reference Card Large Screen Display Features Using the Soft Keys The Elite digital 30-button model provides a From the main menu, use the soft keys to access 7-line by 16-character display with 10 SOFT keys, the options listed.
  • Page 123 Elite Large Screen Telephone Quick Reference Card After selecting FEATURES on the main menu, the Voice Mail following options will display: Press… Then select… Call Forward VOICE MAIL the desired VM group (1-5). Press… Then select … Display will show… To access group 6-8, press the PG DOWN key.
  • Page 124 2001 Vodavi Technology, Inc. © VODAVI is a registered trademark of Vodavi Technology, Inc. P/N: 3052-00...

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