13,0Xx.xx Errors - Thermal Faults - Xerox C2424 - WorkCentre Color Solid Ink Service Manual

Troubleshooting Procedure (Continued)
Step Questions and Actions
11,006.43 and 11,015.43
For all other 11,000.4x errors:
11,100.60 - Temperature Error
11.100.60:
The root problem for this error is temperature sensitivity with the power
supply's opto isolator chips. Ensure room temperature is not too high. Ensure also that
the electronics fan runs correctly. If OK, then replace the electronics module.
12,000.60 Errors - Program Faults
a. Reset NVRAM and retest.
b.
Ensure ground integrity for the system(see "Ensuring Ground Integrity" on
page 4-73).

13,0XX.xx Errors - Thermal Faults

13,000.48:
Thermal fault.
Troubleshooting Procedures
Step Questions and Actions
1
1. Ensure ground integrity for the system.
2. Did this correct the problem?
2
1. Reset NVRAM and retest.
2. Did this correct the problem?
3
1. Check and reseat all data cables to the
printhead.
2. Did this correct the problem?
13,003.42:
13,007.46:
Troubleshooting Procedures
Step Questions and Actions
1 1. Ensure ground integrity for the system.
2. Did this correct the problem?
3-24
Yes
Replace the printhead.
Replace the electronics module.
Yes
Complete.
Complete.
Complete.
Yes
Complete.
WorkCentre C2424 Service Manual
No
No
Go to Step 2.
Go to Step 3.
Replace the
printhead.
No
Go to Step 2.