Getting Help; Viewing Warning Messages On The Control Panel; Viewing Current Errors On The Control Panel; Using The Integrated Troubleshooting Tools - Xerox VersaLink C505S User Manual

Troubleshooting

Getting Help

Your printer includes utilities and resources to help you troubleshoot printing problems.

Viewing Warning Messages on the Control Panel

When a warning condition occurs, the printer alerts you of the problem. A message
appears on the control panel and the LED status light on the control panel flashes amber
or red. Warning alerts inform you about printer conditions, such as low supplies or open
doors, that require your attention. If more than one warning condition occurs, only one
warning message appears on the control panel at a time.

Viewing Current Errors on the Control Panel

When an error condition occurs, a message appears on the control panel to inform you
of the problem. Error messages warn you about printer conditions that prevent the
printer from printing or degrade printing performance. If more than one error occurs,
only one is displayed on the control panel.

Using the Integrated Troubleshooting Tools

Your printer has a set of reports that you can print. These reports include the
Demonstration Print page and the Error History report that can assist you in
troubleshooting certain problems. The Demonstration Print page prints an image to
show print quality. You can use this page to troubleshoot print-quality issues with the
printer. The Error History report prints information on the most recent printer errors.

Printing Information Pages

1. At the printer control panel, press the Home button.
2. Touch Device > About > Information Pages.
3. To print an Information Page, touch the needed page.
4. To return to the Home screen, press the Home button.

Printing the Error History Report

1. At the printer control panel, press the Home button.
2. To print the Error History Report, touch Device > Support > Support Pages > Error
History Report.
3. To return to the Home screen, press the Home button.

Online Support Assistant

The Online Support Assistant is a knowledge base that provides instructions and
troubleshooting help to solve your printer problems. You can find solutions for
print-quality problems, paper jams, software installation issues, and more.
To access the Online Support Assistant, go to www.xerox.com/office/VLC505support.

More Information

You can obtain more information about your printer from these sources:
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8-30 Xerox VersaLink C505 Multifunction Printer
User Guide