Xerox C2424 - WorkCentre Color Solid Ink Service Manual page 145

Jam Code Troubleshooting Procedures
C2X Strip flag unexpected event during exit.
1. Ensure that the media is not too thick and that it is supported by the system.
2. Use a less glossy media.
3. Ensure that the guides in the tray are snug against the media.
4. If the drum maintenance unit is near the end of its life, replace it.
5. Clean and inspect the exit rollers.
6. Run the Paper Path Drive test.
C3M The strip flag timed out waiting for the paper picked from Tray 2.
C3N The strip flag timed out waiting for the paper picked from Tray 3.
C3P The strip flag timed out waiting for the paper picked from Tray 4.
C3Q The strip flag timed out waiting for the paper picked from Tray 1.
C3T Strip flag time-out during transfix.
1. Ensure that the media is correct size and type for the tray. If envelope jam, try a
different style.
2. Check the drum maintenance unit for proper operation; replace if necessary.
3. Ensure that the process drive assembly is correctly homed (see page 6-8).
4. Ensure that the stripper carriage moves freely. Run the Stripper Contact test.
5. Run the Transfix Drive Slow and Transfix Drive Fast tests.
C3X Strip flag time-out during exit.
1. Open the exit cover and ensure that the springs for the idler rollers are present
and installed correctly (they should be the same for all 5 rollers).
2. Verify that the metal bar is installed on top of the exit guide.
C5X Print pulled back into transfix nip during exit.
1. Ensure that the media is not too thick and that it is supported by the system.
2. Use a less glossy media.
3. If the drum maintenance unit is near the end of its life, replace it.
4. Clean and inspect the exit rollers.
5. Run the Paper Path Drive test.
6. Replace the lower exit guide assembly.
D2D Exit flag unexpected event during warm-up.
D2M The exit flag actuated unexpectedly when paper picked from Tray 2.
D2N The exit flag actuated unexpectedly when paper picked from Tray 3.
D2P The exit flag actuated unexpectedly when paper picked from Tray 4.
D2Q The exit flag actuated unexpectedly when paper picked from Tray 1.
Error Messages and Codes
(Continued)
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