Restoring The Default Configuration And Password - NETGEAR SRX5308 - ProSafe® Quad WAN Gigabit SSL VPN Firewall Reference Manual

ProSafe Gigabit Quad WAN SSL VPN Firewall SRX5308 Reference Manual
If the path is functioning correctly, replies as in the previous section are displayed. If you do not
receive replies:
• Check that your PC has the IP address of your VPN firewall listed as the default gateway. If
the IP configuration of your PC is assigned by DHCP, this information is not visible in your
PC's Network Control Panel.
• Check to see that the network address of your PC (the portion of the IP address that is
specified by the netmask) is different from the network address of the remote device.
• Check that the modem or router is connected and functioning.
• If your ISP assigned a host name, system name, or account name to your PC, enter that name
in the Account Name field on the WAN ISP Settings screen for the WAN interface that you
are troubleshooting. You might also have to enter the assigned domain name or workgroup
name in the Domain Name field, and you might have to enter additional information (see
"Manually Configuring the Internet Connection" on page
• Your ISP could be rejecting the Ethernet MAC addresses of all but one of your PCs. Many
broadband ISPs restrict access by allowing traffic only from the MAC address of your
broadband modem, but some ISPs additionally restrict access to the MAC address of a single
PC connected to that modem. If this is the case, you must configure your VPN firewall to
"clone" or "spoof" the MAC address from the authorized PC. You can do this in the Router's
MAC Address section of the WAN Advanced Options screen for the WAN interface that you
are troubleshooting (see

Restoring the Default Configuration and Password

To reset the VPN firewall to the original factory default settings, you can use one of the following
two methods:
• Push the reset button on the rear panel of the VPN firewall (see
hold the reset button for about 8 seconds until the Test LED turns on and begins to blink (about
30 seconds). To restore the factory default configuration settings when you do not know the
administration password or IP address, you must use the reset button method.
• On the Settings Backup and Firmware Upgrade screen, next to Revert to factory default
settings, click the Default button:
a. To display the Settings Backup and Firmware Upgrade screen, select Administration >
Settings Backup & Upgrade from the menu (see
b. Click the Default button.
10-8
"Configuring Advanced WAN Options" on page
v1.0, April 2010
2-11).
"Rear Panel" on page
Figure 10-1 on page
Troubleshooting and Using Online Support
2-31).
1-9) and
10-9).