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Administering Alarm Reporter
Administering Alarm Reporter
Configuration Pane
Days Tab
Device Types Tab
Alarm States Tab
Alarm Levels
CCM3.1
Alarm Reporter
The alarms are reported on a weekly basis for each individual profile.
There is a separate file for each day of the week. An existing file for the
current day will be overwritten by the INDeX CCV, therefore only allowing a
7-day look-back in detail.
This is divided into seven days, Monday to Sunday. Click to select the
required day(s).
Click to select the required Device Type(s). The available device types are:
•
Agent
•
Agent Group
•
Trunk
•
Trunk Group
•
Pilot Number
Click to select the required state(s). The Alarm States are received from
the CCV.
The alarm levels fall into two groups either Low or High. Each group has
three types, which are Normal, Caution and Critical.
The settings for the alarm levels are set within the CCV program. For more
information about alarm levels please refer to the Call Center View user
Manual.
Configuration Pane
38DHB0002UKEL Issue 3 (18/07/2002)
Page 6
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