Altigen Call Detail Reporting Manual page 78

RTM Data Schema
C
CallerID - The phone number of the calling party. CallerID differs from
ANI in that CallerID is the phone number of the phone from which the
caller is calling as opposed to the billing number for the phone. If a caller
is calling from a business, the CallerID will be different from the ANI
number, in most cases.
Calls in Queue - The number of calls waiting in a queue for an agent or answering
device.
Carrier - Voice telephone network provider such as AT&T, MCI, and Sprint.
Carrier # - The 10XXX dialed number which is used by a caller or the system to
inform the local switching system which Carrier has been selected to handle the
phone call. For example, AT&T is 10288.
CLID (Caller Line Identification) - European term for CallerID.
D
Disconnect - When a call disconnects from the phone system; if an extension
disconnects first, then...; if a incoming caller disconnects first, then...
DNIS (Direct Number Inward Service) - The phone number dialed by the caller.
Usually companies purchase a block of DNIS numbers from the local central office
so they may give customers direct access to key employees. DNIS numbers can be
800 numbers, which represent specific types of service offered to the public by a
company. DNIS numbers, in call centers, therefore, can conceptually be regarded
as applications.
Call Duration (Duration) - Average the amount of time a call takes from phone
system answer to phone system disconnect.
E
Exit State - The state of the call in the phone system when the caller decided to
disconnect. The nominally correct exit state is when a caller disconnects during
conversation with a person or after leaving a voice message. Exit state numbers help
reporting tools describe and total calls which early abandon as well as normal calls.
ExitQ - When the call exited a workgroup queue.
ExitVM - When the call exited voicemail.
Extension - The phone number of a phone on the phone system. AltiWare has
extension numbers representing phonesets (analog, IP), virtual extensions (logical
locations), and workgroups (queues for agents).
70 CDR Manual