Altigen Call Detail Reporting Manual page 52

Search Results
Record Window for "Advanced Call Info"
Note:
Advanced Call Info is available only for trunk calls.
Talk Duration
Record Duration
Exit State
WG Statistics Search Results Windows
Shown in "Statistics (WG Statistics)" on page 18
Field
ID
Date
Time
44 CDR Manual
Shown in "Call Details" on page 16
Agent Statistics Window
Upper half of window
Number assigned by AltiWare to this record
Date of call
Time interval for these call statistics
Duration in seconds from the time
the call is answered by a person
until it is disconnected (EndTime
minus time when call was
answered by human minus
HoldDuration; see Table 1,
"CDR Call Format," on page 53
for details)
Duration in seconds of NOVO
recording
State of call when it was
disconnected (see Table 1, "CDR
Call Format," on page 53 for
details)
Definition