Altigen Call Detail Reporting Manual page 64

For altiware open edition (oe) release 4.6 and alticontact manager (acm) release 4.6
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Table 1: CDR Call Format
Database
Definition
Element
Tenant
Tenant name for trunk
AccountC
Account code
ode
AADurati
Duration in seconds an incoming
on
call is connected to the Auto
Attendant/IVR; multiple
connections to AA/IVR in a
single session produces multiple
records
RingDurat
Duration in seconds a call is
ion
ringing and in workgroup queue
QueueDur
Duration in seconds when a call
ation
stays in a queue.
VMDurati
Duration in seconds after a call
on
goes into a voicemail box;
includes greeting, false attempts
at messages, successful message,
and review of message
VMRecDu
Duration in seconds of recording
ration
time for a VM message that was
completed
HoldDurat
Duration in seconds while a call
ion
is on hold
TalkDurat
Duration in seconds of talk time
ion
RecordDu
Duration in seconds of NOVO
ration
recording
56 CDR Manual
Type
Specification
UCHAR
(31)
UCHAR
1—10 digits in
(11)
length
ULONG
ULONG
ULONG
ULONG
ULONG
ULONG
ULONG
ULONG

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