Rtm Data Schema - Altigen Call Detail Reporting Manual

RTM Data Schema

Table 4: RTM Data Format
Database Definition
Element
Workgroup Data
NodeID Server ID (System ID)
assigned to an AltiWare system
in AltiAdmin/ACM Admin
Date Day information
Time Time interval
WGNum Workgroup Number
MaxWaitTi Longest waiting time in queue
meInQ during searched time interval
PeakQLen Maximum queue length since
gth midnight
PeakWaitT Maximum queued time since
imeInQ midnight
QLength Number of calls routed into the
queue; if a call is recycled into
the queue after RNA, the count
is increased
DurationIn Time calls waited in queue
Q during searched time interval
before being abandoned or
answered
Records and Data Schema
Type Specification/
* CDR Client
Field
ULONG value: 1–100
ULONG * Time value
short minutes
* Period value
UCHAR
(8)
short *Queue is not
an accumulated
value; it is
recorded at a
specific point in
time.
short
ULONG
short * Calls in
Queue
ULONG *It is not an
accumulated
value, it is
recorded at a
specific point in
time.
CDR Manual 61