Altigen Call Detail Reporting Manual page 60

Search Results
Shown in "Statistics (WG Statistics)" on page 18
Field
Total Wait Time for
Answered Calls
Total Wait Time for
Abandoned Calls
Average Talk Time
Average Wait Time for
Answered Calls
Average Wait Time for
Abandoned Calls
Percent of Calls
Answered
Percent of Calls
Abandoned
Percent of Calls
Transferred to Voice
Mail
52 CDR Manual
Workgroup Statistics Window
Total of Wait Time for Answered Calls
Total of Wait Time for Abandoned Calls
Total Talk Time divided by (Total Calls
Answered plus Total Outgoing Calls)
Total Wait Time for Answered Calls divided
by (Total Calls in Queue minus Total Calls
Abandoned in Queue
Total Wait Time for Abandoned Calls divided
by Calls Abandoned in Queue
Calls Answered divided by Total Calls minus
Outgoing Calls
(Total Calls Abandoned during Ring plus
Total Calls Abandoned during VM plus Total
Calls Abandoned in Queue) divided by (Total
Calls minus Outgoing Calls), expressed as a
percentage
Calls Transferred to Voice Mail divided by
(Total Calls minus Outgoing Calls), expressed
as a percentage
Definition