Altigen Call Detail Reporting Manual page 16

Logging In
• All Calls—calls involving: Auto Attendant/IVR, Ring No Answer,
Queue, Voice Mail (no VM recorded or VM recorded), Connect,
Logon, Logoff, All Trunks Busy, No session, VM Access, Forward,
Transfer, VM Notify, WG Abandoned, Park, System Park,
Conference, Call Monitor, Transfer Cancel, Call Redirect, Call
Pick Up, Dial Cancel
• Connected Calls & Messages—Connected Calls plus Messages
(see below)
• Connected Calls—incoming calls answered by a person, and
outgoing calls that entered "Connected" state
Note: For CDR records, Connected Calls refer to calls in these
• Messages—incoming calls directed to voicemail
• Unanswered Calls—incoming or outgoing calls not answered by a
person
Note: For CDR records, Unanswered calls refer to calls
• All Trunks Busy—outgoing calls aborted due to busy signals
Note: See "CDR Call Format" on page 53 for call data details.
3. Define the type of calls in the Caller/Callee fields and enter values for
the Trunk and Extension, if applicable.
• All—searches for both incoming and outgoing calls
• To search for outgoing calls only—set Caller to Extension and
Callee to Trunk, then enter the appropriate numbers
• To search for incoming calls only—set Caller to Trunk and Callee
to Extension, then enter the appropriate numbers
• To search for internal (station to station) calls—set Caller and
Callee to Extension
Use the drop down lists (located to the right of the Caller and Callee
value fields) to further define the value match for your record search:
8 CDR Manual
states: connected, transfer, park, system park, conference
call and transfer cancel.
abandoned while in these states: AA, forward, RNA,
queue, voicemail, WG abandoned, call redirect, no more
session, pick up by and dial cancel. Calls abandoned also
include all calls routed to go somewhere other than a
workgroup, where a workgroup has busy call handling
set not to queue.