Altigen Call Detail Reporting Manual page 75

Table 4: RTM Data Format
Database Definition
Element
NumInCall Calls answered; if a call is
rerouted to and answered by
the same agent, the count is
incremented
InCallDura Duration of incoming calls
tion (NumInCall), starting from the
time the agent answers a call
until the call is disconnected or
transferred out of the WG
NumOutCa All outgoing trunk and station-
ll to-station calls that entered
"Connected" state
OutCallDu Duration of outgoing calls
ration (NumOutCall); from the time
the call enters "Connected"
state until disconnect
NumWrap Number of times agent entered
Up Wrapup, where Wrapup lasts
from agent-set "Not Ready" to
"Ready" status
WrapUpD The amount of time for
uration Wrapup, where Wrapup lasts
from agent-set "Not Ready" to
"Ready" status
NumCallT Count of voicemail messages
oVM
VMDuratio Total duration of voicemail
n messages
NumHold Count of calls holding
HoldDurati Total duration of workgroup
on hold calls
LoginDura The total time agent was
tion logged in since midnight
Records and Data Schema
Type Specification/
* CDR Client
Field
short * Calls
Answered
ULONG * Calls
Answered
Duration
short * Outgoing
Calls
ULONG * Outgoing
Calls Duration
short * Wrapup
ULONG * Wrapup
Duration
short * Voice Mail
ULONG * Voice Mail
Duration
short
ULONG
ULONG
CDR Manual 67