Altigen Call Detail Reporting Manual page 70

RTM Data Schema
Table 4: RTM Data Format
Database Definition
Element
NumInCall Calls answered by an agent; if a
call is forwarded to and
answered by multiple agents,
the count is increased
InCallDura Duration of incoming calls
tion (NumInCall), starting from the
time an agent answers a call
until the call is disconnected or
transferred out of the WG
NumOutCa All outgoing trunk and station-
ll to-station calls that entered
"Connected" state
OutCallDu Duration of outgoing calls
ration (NumOutCall); from the time
the call enters "Connected"
state until disconnect
NumCallT Count of voicemail messages
oVM (calls transferred to VM from
queue by caller pressing #, and
calls automatically transferred
to WG VM after RNA for
every agent)
NumCallA Count of calls abandoned while
bandoneDu ringing an agent
ringRing
NumCallA Count of calls abandoned while
bandonedI waiting in queue
nQ
62 CDR Manual
Type Specification/
* CDR Client
Field
short * Calls
Answered
ULONG * Calls
Answered
Duration
short * Outgoing
Calls
ULONG * Outgoing
Calls Duration
short * Calls
Transferred to
Voice Mail
short A
* Calls
Abandoned
During Ring
short B
* Calls
Abandoned in
Queue