Transferring Calls; Using Reverse Transfer - Mitel 5304 User Manual

Transferring Calls

You can transfer calls to other extensions or external numbers. You can also transfer
conference calls. See "Transferring a Conference" on
To transfer a call to another extension:
1. While on the call, press the Transfer button.
2. Enter the extension number.
3. Do one of the following:
To transfer a call to an external number:
1. While on the call, press the Transfer button.
2. Dial the Outgoing Call access code (the default code is 8) to select an outside line.
3. Dial the phone number.
4. Do one of the following:

Using Reverse Transfer

You can use Reverse Transfer (Call Pick Up) to answer calls that are ringing or holding at other
extensions. For example, if you receive a call while you are away from your desk, you can pick
up the call from another extension.
To use Reverse Transfer:
1. Lift the handset, and then dial 4. ENTER EXTENSION NUMBER appears.
2. Dial the extension or hunt group number or press a DSS/BLF key where the call is
Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010
•
Wait for an answer, announce the call, and then hang up. If the extension is
unavailable, press the flashing IC or Call button to return to the caller.
•
Hang up to transfer the call and disconnect the call from your phone.
If your system administrator has enabled the Transfer-on-Connect
Allowed feature for your phone, you are automatically connected to
NOTE calls transferred to your extension after the transferring party hangs up.
If this option is turned off, you must press an IC or Call button to
answer calls transferred to your extension.
•
Wait for an answer, announce the call, and then hang up. If the extension is
unavailable, press the flashing IC or Call button to return to the caller.
•
Hang up to transfer the call and disconnect the call from your phone.
ringing or holding. The call is transferred to the phone you are using and you are
connected to the caller.
page 36 for more information.
Call Features
Page 31