Forwarding Calls; Manual Call Forwarding; System Forwarding - Mitel 5304 User Manual

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Forwarding Calls

You can use Manual Call Forwarding or System Forwarding to forward calls.

Manual Call Forwarding

The following table describes Manual Call Forwarding options.
Call Forward Feature
Call Forward All Calls
Call Forward if No
Answer
Call Forward If Busy
Call Forward If No
Answer/Busy
To use Manual Call Forwarding:
1. Lift the handset and dial one of the forwarding codes above. ENTER FORWARD DEST
2. Do one of the following:
To cancel a Manual Call Forwarding request:
NOTE

System Forwarding

You can use System Forwarding to route calls based on the type of call and the idle or busy
status of your phone. You cannot program the System Forward destination. You can only turn it
on or off. Contact your system administrator for more information.
To turn System Forwarding on or off:
Mitel
®
5304 IP Phone User Guide – Issue 2, June 2010
All incoming calls are forwarded to a specified
destination.
All incoming calls are forwarded to a specified
destination if they are not answered in a pre-
determined time frame. (The timer is set by the
system administrator.)
When your phone is busy, all incoming calls are
forwarded without ringing.
All incoming calls are forwarded if your phone is
busy, or if you do not answer.
appears.
Enter the extension number.
Dial the Outgoing Call access code (the default code is 8) to select an outside line,
and then dial the telephone number.
FWD ALL CALLS TO <number> appears.
Press the Forward button, and then lift and replace the handset. ANY CALL FORWARD
CANCELED appears.
If the Configuration Assistant feature is enabled for your system, you can access a
voice guided configuration portal that provides easy-to-use, remote access to the
Call Forwarding feature. See
Lift the handset and dial 354 to turn System Forwarding on. SYSTEM FORWARD ON
appears.
Dial 354 again to turn System Forwarding off.
Description
page 40
for details.
Call Features
Code
355
356
357
358
Page 33

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