Retrieving A Held Call; Transferring Calls; Blind Transfer; Consultative Transfer - Mitel 6940 User Manual

Mitel 6940 SIP Phone User Guide

Retrieving a Held Call

If you have more than one call on hold, you can reconnect to a held call by pressing the line/call
appearance button where that call is being held or by navigating to the call on the Line Selection
or any Call screen and pressing
disconnect the call.
If an attempt to retrieve a held call fails, the 6940 displays a "Server Error" message and error reason
code on screen (e.g. "Server Error: 408" for a Request Timeout or "Server Error: 503" for a Service
Unavailable). You can disconnect the call on hold by pressing the
circumstances. A call on hold can be disconnected by pressing the
three conditions are met:
• The line with the call on hold is the line in focus.
• You have attempted to retrieve the call on hold by navigating to the call on the Line Selection
or any Call screen and pressing the
• The attempt to retrieve the call on hold failed due to a 408, 5xx, or 6xx reason code. If the attempt
failed due to a different server error reason, pressing the
This behavior is applicable to all call-on-hold scenarios such as single point-to-point calls, conference
calls, and any transfer scenarios. In an attended transfer scenario, pressing the
failed retrieval attempt (that meets the above three conditions) will disconnect the call on hold instead
of launching the transfer.

Transferring Calls

You can use the Xfer softkey offered on screen when in a connected call to transfer calls or use a
softkey configured with Transfer functionality (see "Transfer Key" on page cxxviii).

Blind Transfer

A blind transfer is when you transfer a call directly to another extension without consulting with the
person receiving the call. To do this, simply complete the transfer immediately after you have entered
the number. The call goes directly to the extension or outside line you transferred to.

Consultative Transfer

You also have the option to consult with the person you are transferring the call to, before you
complete the transfer. To do this, simply remain on the line until the receiving party answers the call.
After consulting with the receiving party, you can either complete the transfer or cancel the transfer
to go back to the original call.

Direct Transfer

The 6940 IP phone provides a convenient direct method of transferring an existing call to another
existing call. If you have the transfer recipient on hold on another line, you can simply navigate to
the recipient and press the Xfer softkey and the direct transfer will be performed.
cl
or Pickup softkey. Press
or Pickup softkey.
or the Drop softkey to
key in certain
key only when these
key will not disconnect the call.
key after a