M I T E L
5304
IP Phone User Guide

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   Summary of Contents for Mitel 5304

  • Page 1

    M I T E L 5304 IP Phone User Guide...

  • Page 3: Table Of Contents

    Ring Tone Selection display options. Station Speed Dial Station Speed Dial – Programming Switch Keymap System Forward – On/Off System Speed Dial View Button Assignments Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 4: Mitel ® 5304 Ip Phone User Guide – Issue 2, June

    Dial the Outgoing Call access code (8 is the default code), and then dial the telephone 2. Enter the page-zone number (0 to 9). number. 3. After the tone, make your announcement, and then hang up. Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 5

    Notice This guide is released by Mitel Networks Corporation and provides information necessary to use the 5304 IP phone. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release.

  • Page 6: Safety Notices

    Maintenance and Repair There are no user serviceable parts inside the IP phone. For repairs, return the IP phone to an authorized Mitel provider. Changes or modifications not expressly approved by Mitel may void the user’s right to operate the NOTE equipment.

  • Page 7: Power Requirements, Software Updates, Product Disposal Instructions

    Contact your system administrator for more information. The IP phone requires any one of the following power supplies: • Mitel 48-volt DC Ethernet power adaptor 100-240 volt AC 50-60Hz (ES) -part number 50005301 • An industry-standard IEEE 802.3af Power over Ethernet (PoE) power supply unit If your phone uses a centralized PoE power supply unit, do not use the 48-volt DC Ethernet power adaptor.

  • Page 8

    The handset supplied with the IP phone is not certified for use with any other phone. Use of the handset with any other phone may have the potential to cause hearing loss in the event of a lighting strike on the outside plant wiring. Page iv Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 9

    Any unauthorized modification of the product voids this Declaration. For a copy of the original signed Declaration of Conformity (in full conformance with EN45014), please contact the Regulatory Approvals Manager at the above address. Page v Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 11

    5304 Features ........

  • Page 12

    Using Secondary Extension Buttons..........39 Page viii Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 13

    Using Barge-In ............. . 57 Page ix Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 14

    Troubleshooting Tips ............60 Index Page x Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 15: Getting Started, About Your Ip Phone

    Because a variety of voice mail products work with the Mitel 5000 CP, this guide does not include voice mail instructions. For voice mail instructions, refer to the voice mail user guide for your system.

  • Page 16

    Getting Started 5304 Features The 5304 is shown here. See “Phone Feature Descriptions” on page 3 for more information about the IP phone features. 1 – Liquid Crystal Display (LCD) 5 – Programmable buttons 2 – Ring/Message Indicator 6 – Volume buttons 3 –...

  • Page 17: Phone Feature Descriptions

    16 for more information about background music. The 5304 does not have an external microphone. Therefore, if you want to respond to a caller, you must use the handset. Handset and Hookswitch The handset provided with this equipment is hearing aid compatible (HAC). One end of the handset cord plugs into the handset and the other end plugs into the handset jack on the phone.

  • Page 18: Programmable Buttons

    Getting Started Programmable Buttons The 5304 has nine programmable buttons. When you first receive your phone, the buttons are pre-programmed as indicated in the table below. You may be able to reprogram the buttons for quick access to features or frequently called phone numbers.

  • Page 19: Volume Buttons, Dialpad Buttons, Phone Signals, Comfort And Safety Tips

    Use the dialpad buttons to dial phone numbers, enter feature codes, and to enter characters when using features that require text input. Phone Signals The 5304 has several audio and visual signals to indicate feature activity. The following are a few helpful tips: •...

  • Page 20

    Getting Started Headset Instructions Although the 5304 does not have a dedicated headset jack, you can still use a headset on the phone if your system administrator has reprogrammed one of your phone’s buttons as a Speaker button. You must use a Speaker button to connect to and disconnect from calls while your phone is in headset mode.

  • Page 21: Personalizing Your Phone, Changing Volume Levels

    To change a volume level: While using the feature, press (Up) to increase the volume or press (Down) to decrease the volume. The volume level is automatically saved. Page 7 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 22: Changing The Ring Tone, Listening To Background Music, Changing The Language

    Lift the handset, and dial 301 to select either the primary or secondary language. The display shows text in the selected language. This feature may or may not be enabled for your system. Page 8 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 23: Adjusting The Display Contrast

    • Press a number on the dialpad (1 = lightest, 10 = darkest) that corresponds to your desired contrast level. To save the setting, press #. Page 9 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 24: Using The Dialpad Buttons To Enter Characters

    5. Press the Message button to switch to Numeric Mode. 6. Press 3. 7. Press 1. 8. Press # or lift the handset to save the entry. Page 10 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 25

    Number of Times Dialpad Button is Pressed Button & Á Á É é Í Í Ñ Ó ñ ó Ú Ü ú ü ¡ ¿ ª º Page 11 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 26: Using Programmable Buttons

    The extension is in Do-Not-Disturb (DND). Quickly flashing The extension has a call ringing in. Continuously flashing The extension is causing a “Station Off-Hook” system alarm. Page 12 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 27: Acd Agent – Log In/out

    “New Code” column for reference. Most of the Mitel feature codes work when your phone is idle or “on hook.” Because the dialpad buttons are located under the handset, you may find it easier to lift the handset, press the hookswitch down, and then dial the feature code.

  • Page 28: Background Music – On/off, Call Forward – All Calls, Call Logging, Conference, Default Station

    Hold – System Hookflash (Recall in Europe) Hunt Group – Remove Hunt Group – Remove/Replace Hunt Group – Replace LCD Contrast Control Message – Cancel Left Message Page 14 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 29: Message – Delete Message, Microphone Mute – On/off, Page Receive – On/off, Program Buttons

    System Forward – Off System Forward – On System Forward – On/Off System Speed Dial Switch Keymap Transfer To Hold Transfer To Ring View Programmable Button Assignments Page 15 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 30: View Button Assignments

    Lift the handset and dial 399. The display shows either ALTERNATE (or) STANDARD KEYMAP IS ACTIVE. To switch between keymaps during a call: Press the Special button, and then dial 399. Page 16 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 31: Activating Door Relay

    You can add the Activate Door Relay feature to a phone keymap button, just like any other station feature. To unlock a door: While idle or while on a call, dial 332. The door is unlocked. Page 17 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 33: Answering Calls, Answering Waiting Calls, Using Automatic Call Access, Redirecting Calls

    2. Enter the extension number or dial the Outgoing Call access code (8), and then enter the external number. The call is redirected to the number entered. Page 19 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 34: Using Automatic Trunk Answer

    1. While an incoming external call is ringing at another Answer Access list extension, lift the handset. 2. Dial 350 or press the flashing Trunk <number> button. This feature may or may not be enabled for your system. Page 20 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 35: Placing Calls, Placing Emergency Calls, Placing Internal Calls

    Placing Emergency Calls WARNING Contact your system administrator and your local Mitel provider for important information about dialing emergency services before using your phone. When dialing an emergency number (911 U.S. or 999/112 Europe), you do not have to dial the Outgoing Call access code (8 is the default code).

  • Page 36: Placing External Calls, Redialing A Number

    You can quickly redial the last external number dialed. You cannot redial extension numbers. To use Redial: Lift the handset and press the Redial button. The system automatically selects a line and dials the number. Page 22 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 37: Using Speed Dial, Using System Speed Dial, Using Station Speed Dial

    Outgoing Call access code (default code is 8) before you enter the number. Do not use hyphens or colons in stored speed-dial numbers. 6. Press # to save the location. STN SPD BIN # <number> UPDATED appears. Page 23 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 38

    4. Hold down the Hold button until the name is erased, and then press # to continue. 5. Hold down the Hold button until the number is erased, and then press #. STN SPD BIN # <number> UPDATED appears. Page 24 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 39

    4. Do one of the following: • Press (Up) or (Down) to scroll through the speed-dial location. • Enter the speed-dial location (000 to 999 or 0000 to 4999). Page 25 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 40: Using The Directory

    The entry without an asterisk is the primary extension—the entry with an asterisk is a secondary extension. 5. Press # to dial the number displayed or activate the feature code displayed. Page 26 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 41: Using Account Codes

    3. Press # to save the setting. This code is used for all calls made from your phone until it is disabled. To disable the code: 1. Lift the handset and dial 391. 2. Press #. ACCOUNT CODE CLEARED appears. Page 27 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 43: Call Features, Using Ring Intercom Always, Using Mute

    To respond to the caller, the user must have a phone that includes an external microphone (speakerphone). Because the 5304 does not have an external microphone, Handsfree Mode is not supported on the phone. However, if another extension has Handsfree Mode enabled for incoming internal calls you can use the Ring Intercom Always feature to override Handsfree Mode on the extension.

  • Page 44: Placing Calls On Hold, Entering A Hookflash

    Some telephone companies require you to enter a hookflash (a quick hang up and release) for feature access. To enter a hookflash: Lift the handset, press the Special button, and then dial 330. Page 30 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 45: Transferring Calls, Using Reverse Transfer

    2. Dial the extension or hunt group number or press a DSS/BLF key where the call is ringing or holding. The call is transferred to the phone you are using and you are connected to the caller. Page 31 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 46: Viewing Your System Information, Viewing Caller Id Information

    If the name is unavailable, CANNOT ACCESS FEATURE appears. To show the outside party’s name/number: Press the Special button, and then dial 379. Page 32 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 47: Forwarding Calls, Manual Call Forwarding, System Forwarding

    To turn System Forwarding on or off: Lift the handset and dial 354 to turn System Forwarding on. SYSTEM FORWARD ON appears. Dial 354 again to turn System Forwarding off. Page 33 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 48: Using Dynamic Extension Express

    For example, a holding call NOTE will recall the extension where it was placed on hold when the hold timer expires. Page 34 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 49

    To cancel the Dynamic Extension Express – Handoff feature: While the handoff is in-progress, press the Special button, and then dial 388. HANDOFF CANCELLED appears on the display for your main extension. Page 35 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 50: Placing Conference Calls, Adding A Conference Party, Transferring A Conference, Dropping Out Of A Conference

    To return to the conference: Press the flashing IC or Call button. CONFERENCE WAS HOLDING appears, and you are reconnected to the conference. Page 36 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 51: Ending A Conference And Placing All Parties On Hold

    Do one of the following: • Press the Special button, and then dial 385. • Hang up. This feature may or may not be enabled for your system. Page 37 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 52: Using Group Listen, Using Call Logging

    Press # while the display shows the number. To delete individual call log entries: Press 0 to delete the displayed entry. This feature may or may not be enabled for your system. Page 38 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 53: Using Secondary Extension Buttons

    If a Secondary Extension button is flashing (the primary extension has an incoming call), you can press # before pressing the flashing Secondary Extension button to call the primary extension and not answer the incoming call. Page 39 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 54

    NOTE your system administrator for more information. Changing Your Station Password Before using Configuration Assistant, Mitel recommends that you change your default Station password to something more secure. To change your Station password: 1. Lift the handset and dial 392. ENTER PASSWORD appears.

  • Page 55

    Enable (only if DND is disabled) o Disable (only if DND is enabled) Hang up, or press the Star button (*) to return to the main menu. Page 41 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 56

    Forward calls to an external phone number [you do not have to enter the Outgoing feature code (8)] • Disable (only if Call Forwarding is enabled) Hang up, or press the Star button (*) to return to the main menu. Page 42 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 57: Using Remote Programming

    Call Features Using Remote Programming If the Configuration Assistant feature is enabled for your system, Mitel recommends that you use Configuration Assistant instead of the Remote Programming feature described in this section. Configuration Assistant offers an enhanced, voice guided configuration portal that provides easy-to-use, remote access to the Call Forwarding, Dynamic Extension Express, and DND features.

  • Page 58

    Dial the Outgoing Call access code (8 is the default code), and then dial the number. To turn off Call Forwarding using Remote Programming: Follow steps above, dial 355, and then hang up. Page 44 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 59

    4. Enter your password followed by #. 5. Dial 392. 6. Enter the new password followed by #. 7. Enter the new password again followed by #. Page 45 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 61: Leaving Messages At Other Extensions

    Voice messages: System voice mail messages. The Message/Ring Indicator flashes to notify you about new messages and the display indicates how many messages you have. Because a variety of voice mail products work with the Mitel 5000 CP, this guide does not include voice mail instructions. For voice mail instructions, refer to the voice mail user guide for your system.

  • Page 62: Viewing And Responding To Messages, Canceling Messages Left At Other Extensions

    To delete waiting voice messages, you must connect to your voice mailbox. To delete waiting inter-station messages: 1. Press the Message button. MSG <message information> appears. 2. Press to delete the displayed message. Page 48 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 63

    See “Using the Dialpad Buttons to Enter Characters” on page 10 for dialpad character descriptions. 4. Lift and replace the handset. To turn off DND: Press the DND button. DO-NOT-DISTURB OFF appears. Page 49 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 64: Using Reminder Messages

    To cancel all Reminder message requests: Lift the handset and dial 306. REMINDER MSGS CANCELED appears. To clear a received Reminder message: With the handset on-hook, press Page 50 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 65: Paging Other System Users, Placing A Page Announcement

    (you cannot select individual zones). To enable or disable paging for your phone: Lift the handset and dial 325. PAGE RECEIVE ON appears. Dial 325 again to disable paging. Page 51 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 67: Hunt Groups, Logging In To Acd Hunt Groups

    3. Enter your Agent ID (if applicable), or press # if you do not have an agent ID. The display shows the log in status for one or all hunt groups. Page 53 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 68: Logging Out Of Acd Hunt Groups

    Until this timer expires, you will not receive another hunt group call; however, you can stop the wrap-up timer to allow calls to your extension. To stop the wrap-up timer: Lift the handset and dial 329. The display shows ACD WRAP-UP TERMINATED. Page 54 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 69: Other Hunt Group Features, Requesting Agent Help, Diverting Hunt Group Calls

    To divert hunt group calls: Lift the handset and dial 324 to divert calls. The display shows the feature state DIVERT HUNT GROUP CALLS. Dial 324 again to accept calls. Page 55 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 70: Hunt Group Supervisor Features, Accepting Or Rejecting Agent Help Calls, Monitoring Calls

    To steal a hunt group call: While monitoring a call, dial 387. CALL STOLEN FROM EXT <number> appears. Page 56 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 71

    If on hook, press the Speaker button or enter the specific feature code of the feature you want to terminate. Page 57 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 73

    Contact your system administrator with questions that are not covered in this user guide. If you need further assistance, you can find provider information on the Mitel Web site (www.mitel.com). All sales, service, and support are coordinated at the local level. Error Messages The following error messages may appear when using your phone.

  • Page 74: Troubleshooting Tips

    Before assigning the speed-dial number to a Dial number to the button I want. programmable button, you must store the number with either a Station Speed-Dial bin (see page 23). Page 60 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 75

    • You entered the handoff feature code at the exact time the other party on the call disconnected. • The call was terminated for some reason. Page 61 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 77

    Comfort and Safety Tips 5 message 4 programmable 2, 4 Conference redial 4 ending and placing 37 special 4 transferring 36 transfer 4 volume 2, 5 Page 63 Mitel 5304 IP Phone User Guide – Issue 2, June 2010 ®...

  • Page 78

    Hunt Group Calls Dynamic Extension Express diverting 55 enabling and disabling 35 stealing 56 handoff 35 Hunt Group Supervisor Features 56 settings, changing 41, 43 using 34 Page 64 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 79

    51 using 51 Password, Remote Programming Language, changing 8 changing 45 LCD, contrast, changing 9 entering 40 Logs, call 38 Phone Feature Descriptions 3 Page 65 Mitel 5304 IP Phone User Guide – Issue 2, June 2010 ®...

  • Page 80

    Signals Time and Date, system 60 audio 5 Tips visual 5 comfort and safety 5 Signals, IP phone 5 troubleshooting 60 Speaker 3 Transfer Button 4 Page 66 Mitel ® 5304 IP Phone User Guide – Issue 2, June 2010...

  • Page 81

    Wrap-up timer, stopping 54 Voice messages deleting 48 leaving 47 listening to 48 Your System Information, viewing 32 Volume Buttons 2, 5 Volume Levels, changing 7 Page 67 Mitel 5304 IP Phone User Guide – Issue 2, June 2010 ®...

  • Page 84

    Part No. 550.8034 Issue 2, June 2010 A661/9145A...

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