Related Manuals for Mitel OfficeConnect
Summary of Contents for Mitel OfficeConnect
- Page 1 830 Parkview Drive North, El Segundo, CA 90245 Tel: 310 747 3232 Fax: 310 747 3233 WWW.UNIVOIP.COM OfficeConnect Mitel IP Phone User Reference Guide Release 5.0...
- Page 2 Broadview Networks, Inc. and is disclosed to you on the condition that you maintain the information strictly confidential. You are hereby warned that the information disclosed is subject to change without notice or the assumption of any liability on the part of UniVoIP, Inc. or Broadview Networks, Inc.
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Page 3: Table Of Contents
Contents Introduction ..................1 Setting your language ................1 Setting your language for the web interface ..........1 Setting your language for the phone text ..........2 Language for Voice Mail ..............2 What's new in Release 5.0 ..............3 DECT Headsets ................3 Distinctive Ringing .................3 Using the phone system .................3 Using Mitel 5330/5340 IP phones ............4 Mitel 5330 IP phone .................. - Page 4 Connect and configure the headset ..............104 Answer a Call with the headset ..............104 End a Call with the headset ................. 104 Mute the headset ..................104 Make a call with the headset ............... 104 Switch to the handset ................104 Using a Programmable Key Module ..........
- Page 5 Enable Message Waiting Indicator ..............142 Configure email notification of voice messages ..........143 Configure email forwarding of voice messages ..........143 Configure dial-0 destination ................ 144 Configure language for voice mail retrieval ............145 Configure timezone for voice mail ..............145 Reset voice mail PIN .................
- Page 6 Contents Final...
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Page 7: Introduction
Introduction This document is provided as a reference guide for the use and configuration of your Mitel 5212/5312 IP Phone, Mitel 5224/5324 IP phone, Mitel 5330/5340 IP phone, and Mitel 5304 IP phone and the phone system features. The document has two main sections: “Using the phone system”... -
Page 8: Setting Your Language For The Phone Text
Replace the bold part with "select_language" to create the Select Language URL: https://<Name or IP Address>/webadmin/select_language/company For example, if your Login URL is: https://78.1.2.3/webadmin/login/MyCompany then the Select Language URL will be https://78.1.2.3/webadmin/select_language/MyCompany To change your language for the web interface, follow these steps: Start your web browser. -
Page 9: What's New In Release 5.0 3
What's new in Release 5.0 The following changes are available in Release 5.0: DECT OfficeConnect now supports DECT (Digital European Cordless Telecommunications) handsets and headsets on the Mitel 5330 and 5340. Headsets Distinctive OfficeConnect now supports Distinctive Ringing, which gives subscribers the ability to choose between pre-defined ring tones. -
Page 10: Using Mitel 5330/5340 Ip Phones
The Mitel 5224/5324 IP Phone has the same functionality without the Memory key label LCD display. The setup and operation of this phone is described in “Using Mitel 5224/5324 IP phones” on page 29. The Mitel 5212/5312 IP Phone has a smaller set of memory and feature keys than the others. -
Page 11: Mitel 5340 Ip Phone
Figure 1: Mitel 5330 IP Phone The Information Area Display shows information about the current telephone call (such as name and number). There are three softkeys. The meaning of each softkey is displayed directly beside the key. There are three pages of 8 memory keys. The icons at the bottom of the phone indicate which page is current. -
Page 12: Initial Setup For 5330/5340 Phone Service
Figure 2: Mitel 5340 IP Phone The Information Area Display shows information about the current telephone call (such as name and number). There are six softkeys (the three on the right are currently not used). The meaning of each softkey is displayed directly beside the key. There are three pages of 16 memory keys. -
Page 13: Answering A Call On The 5330/5340 Phone
Plug the computer into the phone at the port marked PC. Connect one end of the phone power pack into your phone and the other end into a power outlet. Note: If your network is configured with Power Over Ethernet (POE), the above step is not necessary. - Page 14 Using the 5330/5340 handset To answer your phone using the handset, follow these steps: Lift the handset. Note: If you choose to ignore the incoming call and select a different line appearance, the line appearance continues to flash but the phone stops ringing.
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Page 15: Making A Call On The 5330/5340 Phone
• Press the flashing Line Appearance key. This puts the active call on hold and answers the second call. • End the first call by replacing the handset. The phone will start ringing. Pick up the handset again to answer the second call. To switch between two active calls, press the flashing Line Appearance key. -
Page 16: Using Features Via The 5330/5340 Phone
Appearance key or the key instead of lifting the handset. To end the call before you have completed dialing, choose one of the following: • Replace the handset if using the handset. • Select the key if using the speakerphone. •... - Page 17 The system dials the number and displays a "Calling" message along with the caller ID. When the third party answers the call, the Information Area Display updates with the caller ID. Press the CONF softkey again. The 3-Way Call is now activated. Notes: Until the CONF softkey is pressed a second time, the first party will remain on hold and you can talk with the second party privately.
- Page 18 Account code entry on the 5330/5340 phone Account codes can be entered against incoming and outgoing calls to associate those calls with a particular client or account. Account code entry is accepted before a call is placed or during a call. To enter an account code before you place a call, follow these steps: Select the Account Code key.
- Page 19 The next available line appearance is selected, dialtone is heard and your phone display updates. Proceed with making your call. To enter a pre-programmed account code during a call, follow these steps: Select the Account Code key. The Information Area Display briefly shows the account code that has been pre-programmed.
- Page 20 To call a number from your incoming calls list (only available if dialing from the incoming call list is supported by your Service Provider): Press the CALLS softkey on your phone (or the Incoming Calls List programmed key). The caller's name of the most recent call that you received is displayed.
- Page 21 Once the required number is displayed, press the DIAL softkey to make the call. The next available Line Appearance is selected and you will hear ringing once the number has been dialed. Notes: The * symbol beside the position number means that the call was not answered.
- Page 22 • Press the Company Speed Dial key for the number you want to call. The system will select the next available Line Appearance for you and activate the speakerphone. • Activate the speakerphone and press the Company Speed Dial key. •...
- Page 23 feature on. Press the key a second time to turn the feature off. The LED on the programmed key indicates when the phone is being forwarded. To use this feature, you must have a key programmed with Forward to Auto Attendant.
- Page 24 Note: If you forward your phone to an external phone number, you must have permission to make that external call and Redirect Inbound Call to External Number permission. See “Permissions“ on page instructions on how to view your call permissions. If you have this feature turned on when you log out of your phone all your calls will be forwarded to the number defined.
- Page 25 To be able to activate and deactivate this feature with a key, you must have a key programmed with Handsfree answerback. See “Program memory keys” on page 122. You can also enable the feature without a key by checking the box for Handsfree Answerback on your Personal Details page (see “Change user details”...
- Page 26 If your phone is already active on a call or ringing, you need to press an available Line Appearance key or put the current call on hold before you can use the Intercom to Prompt feature. Enter the phone number of your co-worker on the phone keypad. You will then be connected to your co-worker and you can speak through their speaker.
- Page 27 Your phone will normally have two or three pre-programmed Line Appearances. To be able to handle more simultaneous calls, you must program additional keys with Line Appearance. See “Program memory keys” on page 122. Note: You can only program Line Appearance keys on page one of the three programmable pages.
- Page 28 Press the MENU softkey. Press the LOGOUT softkey. The phone displays a confirmation message. Press the YES softkey to proceed. The phone will display the message "Logout successful", confirming that you are logged out of the phone and the system. Incoming calls will be forwarded to Call Coverage. The phone returns to a logged out/unassigned idle state.
- Page 29 Notes: If you are part of a Monitor Group, you can put a call on hold and either the primary group member or other phones in the group can pick up the call. Your call coverage still applies when you are in a monitor group. A Monitor Phone key also acts a speed dial to the monitored extension.
- Page 30 To answer a call occurring on the primary group member's phone, follow these steps: When the Monitor Call/Monitor Call Silent key is flashing, lift the handset. Press the Monitor Call/Monitor Call Silent key. Press the Monitor Call/Monitor Call Silent key to answer the call in speaker mode.
- Page 31 Page on the 5330/5340 phone Using Page, you can send a page to all of the phones at your site. The page is broadcast through the speaker of each available phone. To use this feature, you must have a memory key programmed as a Page key. See “Program memory keys”...
- Page 32 From an idle phone, lift the handset. This will select the next available Line Appearance. Select a memory key programmed with the Park/ Retrieve feature. The Information Area Display prompts you for the "Park Location:". Enter the required park location using the phone keypad. The system connects you with the caller who was on hold at the park location.
- Page 33 Try to transfer the call again. If you choose not to complete the transfer, press the QUIT softkey, then press the flashing Line Appearance key to retrieve the original call. Note: You can use the key instead of the TRANS or TRANSFER softkey.
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Page 34: Voice Mail On The 5330/5340 Phone
message service may answer the call first. If you want to avoid this situation, then you should ensure that your call coverage is configured to answer calls before the twinning target phone's voice message service. To toggle twinning on or off, you can use the web interface (see “Twinning” on page 134) or you can configure a memory key as Twinning On/Off (see “Program memory keys”... -
Page 35: Using The Mitel 5224/5324 Ip Phone
Change handset volume on the 5330/5340 phone To change the volume of the sound you hear through the handset, follow these steps: Lift the handset. You will hear dial tone. Repeatedly press the keys until the volume is at the level you want. Replace the handset. -
Page 36: Initial Set-Up For 5224/5324 Phone Service
• Dedicated headset jack • Arrow keys for Ringer Volume/Contrast up/down controls and scrolling • Support for peripherals, such as the Mitel IP Programmable Key Module 12, Mitel IP Programmable Key Module 48, and the Mitel 5310 IP Conference Unit •... -
Page 37: Answering A Call On The 5224/5324 Phone
Plug the phone into the network. Plug the computer into the phone at the port marked PC. Connect one end of the phone power pack into your phone and the other end into a power outlet. Note: If your network is configured with Power Over Ethernet (POE), the above step is not necessary. - Page 38 You can answer an incoming call by picking up the handset, pressing the flashing Line Appearance key, pressing the ANSWER softkey, or by pressing key. 321: Robin Jones ANSWER You can pull back a call that has been answered by a twinned target phone by pressing the corresponding Line Appearance key.
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Page 39: Making A Call On The 5224/5324 Phone
Switching from speakerphone to handset on the 5224/5324 phone To switch from the speakerphone to the handset during a call, pick up the handset. To end the call while using the handset, choose one of the following: • Press the END softkey. •... - Page 40 Lift the handset. This will select the next available Line Appearance. You can also start dialing the number without lifting the handset. This will automatically select the next available Line Appearance and operate in speakerphone mode. REDIAL CALLS To make an internal call, dial the extension. To make an external call, dial the prefix required for external dialing (usually “9”) followed by the number you want to call.
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Page 41: Using Features Via The 5224/5324 Phone
To make an internal call, dial the extension. To make an external call, dial the prefix required for external dialing (usually “9”) followed by the number you want to call. When you finish dialing the number, the call will be placed. Calling: Robin Jones If you place an internal call, your LCD screen displays the extension and name of the connected party once the call is answered. - Page 42 CONF QUIT Press the CONF softkey again. The 3-Way Call is now activated. The LCD displays: 3-Way Call TRANSFER Until the CONF softkey is pressed a second time, the first party will remain on hold and you can talk with the second party privately. By putting a 3-Way Call on hold, the other parties can continue talking.
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Page 43: Account Code
Account code entry on the 5224/5324 phone Account codes can be entered against incoming and outgoing calls to associate those calls with a particular client or account. Account code entry is accepted before a call is placed or during a call. To enter an account code before you place a call, follow these steps: Select the Account Code key. - Page 44 Select the Account Code key. The LCD briefly displays the account code that has been pre-programmed: Account Code: 45678 The next available line appearance is selected, dial tone is heard and your phone LCD updates. REDIAL CALLS Proceed with making your call. To enter a pre-programmed account code during a call, follow these steps: •...
- Page 45 DIAL TIME QUIT If the name of the caller is not known, the number will be displayed. Use the keys to navigate the list . Press the TIME softkey if you wish to display time and date of the call. Press the NUMBER softkey if you wish to display the number of the caller.
- Page 46 Redial on the 5224/5324 phone Using Redial you can view a list of calls that were made and also redial a number in that list without using the keypad. The maximum amount of numbers in your redial list is typically ten but is dependent on your service provider.
- Page 47 members from picking up your calls; however, you can still pickup other members' calls. See “Join/leave group on the 5224/5324 phone” on page and “Join/leave call groups” on page 135. You cannot pick up calls to a member of your call pickup group if the call does not result in the member phone ringing.
- Page 48 Use one of the following options to locate the person that you would like to call: • Press the number on the keypad for the appropriate first letter of the person’s last name. For example, press “5” twice for “K”. K: Kennedy Pat DIAL NUMBER...
- Page 49 If you have this feature turned on when you log out of your phone all your calls will be forwarded to the auto attendant. Forward your 5224/5324 phone to co-worker Using Forward to Co-worker, you can send all incoming calls to a selected co- worker.
- Page 50 instructions on how to view your call permissions. If you have this feature turned on when you log out of your phone all your calls will be forwarded to the defined number. Forward your 5224/5324 phone to prompt Using Forward to Prompt, you can send all incoming calls to a phone number that you have entered via your phone.
- Page 51 Press the Handsfree answerback key to turn the feature on. Press the key a second time to turn the feature off. The LED on the programmed key indicates when the Handsfree answerback feature is turned on. To be able to activate and deactivate this feature with a key, you must have a key programmed with Handsfree answerback.
- Page 52 If your phone is already active on a call or ringing, you need to press an available Line Appearance key or put the current call on hold before you can use the Intercom to Prompt feature. Enter the phone number of your co-worker on the phone keypad. You will then be connected to your co-worker and you can speak through their speaker.
- Page 53 Login on the 5224/5324 phone Using Login, you can enter your extension into any phone and take ownership of the phone. By doing this, you can direct all incoming calls for your extension to that phone. You must have the appropriate privileges to be able to log out of a phone.
- Page 54 Logout from the 5224/5324 phone To log out of a phone, follow these steps when your phone has no calls connected. At the start, the display should display the following: Extension: 314 REDIAL CALLS MENU Press the MENU softkey. MENU LOGOUT QUIT Press the LOGOUT softkey...
- Page 55 the Monitor feature, contact your administrator and provide a list of users that you would like to have monitor your calls or phone. The administrator will create a Monitor group in your name with the people in your list as members of the group.
- Page 56 appearance) will be monitored by the second Monitor Call/Monitor Call Silent key and so on. The Monitor Call/Monitor Call Silent key indicates the state of the Line Appearance on the primary group member’s phone that is being monitored. The only difference between Monitor Call and Monitor Call Silent is that your phone will not ring to indicate an incoming call to the Primary member.
- Page 57 Mute on the 5224/5324 phone Using Mute you can silence any sound from the phone. This does not prevent incoming sound from being heard. Press the key during a call to activate Mute. The LED on the key indicates when Mute is active. One-Touch speed dial on the 5224/5324 phone Using One-Touch Speed Dial, you can make a call to a pre-programmed number.
- Page 58 A page is not broadcast on phones that are busy. If you select Page while there is already a page in progress, the system waits until the page in progress is completed before your page is started. Your phone displays "Calling: Site Page" and you hear ringing while you are waiting.
- Page 59 "Park Locations Full" and the call will be placed on hold. If the call is left parked for 30 seconds, the phone of the person who parked the call will beep and the phone’s LCD will briefly display "Call parked at: " with the park location number to remind you that the call has not been retrieved.
- Page 60 Transferring a call to voice mail from the 5224/5324 phone If your administrator has configured an auto attendant for voice mail deposit, you can transfer a call directly to a co-workers voice mail box. To transfer a call to voice mail, follow these steps: While on an active call, press the key, or the TRANS softkey.
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Page 61: Voice Mail On The 5224/5324 Phone
Once you have a Twinning On/Off key configured, press the key once to turn the feature on. Press the key a second time to turn the feature off. The LED on the programmed key indicates when your twinning is active. Voice mail on the 5224/5324 phone Using the key, you can connect directly to voice mail to retrieve... -
Page 62: Using The Mitel 5212/5312 Ip Phone
Replace the handset. Changing speaker volume on the 5224/5324 phone To change the volume of the sound you hear through the speaker, follow these steps: Press the key. You will hear dialtone. Repeatedly press the keys until the volume is at the level you want. Using the This section describes the Mitel 5212/5312 IP phones. -
Page 63: Initial Set-Up For Mitel 5212/5312 Ip Phone Service
Figure 4: Mitel 5212/5312 IP Phone Initial set-up for Mitel 5212/5312 IP phone service To set up your new phone service, follow these steps: Activate your phone. See “Activating a Mitel 5212/5312 phone” on page Perform a Quick Set-up. See “Quick Set Up” on page 116. Activating a Mitel 5212/5312 IP phone To activate a 5212/5312 phone you must physically connect the phone, then log in with your extension and PIN number. -
Page 64: Answering A Call On The 5212/5312 Ip Phone
Wait for the phone to display the following (this may take 30 seconds or more): LOGGED OUT *00 to Login Enter *00. The phone will display the following: Extension: Enter your extension. The phone will display the following: PIN: Enter pin press # Enter your PIN, then the # key. - Page 65 321: Robin Jones If you choose to ignore the incoming call and select a different line appearance, the line appearance continues to flash but the phone stops ringing. Using the 5212/5312 speakerphone To switch from the handset to the speakerphone during a call, follow these steps: Press the key.
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Page 66: Making A Call On The 5212/5312 Ip Phone
If the display shows )) prior to the number calling, this indicates that it is a second call. Making a call on the 5212/5312 IP phone To make a call, follow these steps: Lift the handset. This will select the next available Line Appearance. You can also start dialing the number without lifting the handset. -
Page 67: Using Features Via The 5212/5312 Ip Phone
Making a second call on the 5212/5312 IP phone To make a second call while on an active call, follow these steps: Press any available Line Appearance key. This puts the active call on hold and provides dial tone for a second call. To make an internal call, dial the extension. - Page 68 Enter the phone number of the third party. The system dials the number and displays a "Calling" message along with the caller ID on the first line of the LCD screen. Calling: Lesley Greene When the third party answers the call, the LCD shows that a connection is established..
- Page 69 accepted before a call is placed or during a call. You must have a memory key programmed with Account Code. Account code entry on the 5212/5312 IP phone To enter an account code before you place a call, follow these steps: Select the Account Code key.
- Page 70 Select the Account Code key. The LCD briefly displays the account code that has been pre-programmed: Account Code: 45678 The next available line appearance is selected, dial tone is heard and your phone LCD updates. Proceed with making your call. To enter a pre-programmed account code during a call, follow this step: Select the Account Code key.
- Page 71 Press the Incoming Calls List key to exit from the call list. To call a number from your incoming calls list: Press the Incoming Calls List programmed key. The most recent call that you received is displayed: 1: 754-4536 Use the keys to navigate the list.
- Page 72 Once the required number is displayed, press the key to make the call. The next available Line Appearance is selected and you will hear ringing once the number has been dialed. * means that the call was not answered. The position of the call in the call list is displayed in front of the phone number.
- Page 73 • Activate the speakerphone and press the Company Speed Dial key. • Select an available Line Appearance. This will activate the speakerphone. Press the Company Speed Dial key • Lift the handset and press the Company Speed Dial key for the number you want to call.
- Page 74 Forward your 5212/5312 IP phone to auto attendant Using Forward to Auto Attendant, you can send all incoming calls to a selected auto attendant. Press the Forward to AA key once to turn the feature on. Press the key a second time to turn the feature off. The LED on the programmed key indicates when the phone is being forwarded.
- Page 75 To use this feature, you must have a key programmed with Forward to Number. If you forward your phone to an external phone number, you must have permission to make that external call and Redirect Inbound Call to External Number permission. For instructions about how to view your call permissions, see “Permissions”...
- Page 76 Handsfree answerback on the 5212/5312 phone Using Handsfree answerback, you can have intercom calls automatically answered so that you have a two-way speech connection. See “Intercom calls on the 5212/5312 Phone” on page 70. Press the Handsfree answerback key to turn the feature on. Press the key a second time to turn the feature off.
- Page 77 Intercom to prompt on the 5212/5312 phone Using Intercom to Prompt, you can make a page to any co-worker whose number you enter on the phone. To make a call with Intercom to prompt, follow these steps: Press the Intercom to Prompt key on your phone. The system will ask you to enter a phone number.
- Page 78 When you have multiple Line Appearance keys, they are ordered from bottom to top. An incoming call will appear on the first available Line Appearance key. Your phone will normally have two or three pre-programmed Line Appearances. To be able to handle more simultaneous calls, you must program additional keys with Line Appearance.
- Page 79 maximum number of simultaneous calls that you can monitor for one Monitor Primary equals the number of Line Appearances that the Monitor Primary has programmed on their phone. For example, if you have one Monitor Call/Monitor Call Silent key programmed for a Monitor Primary, you will only be able to monitor one incoming or outgoing call at a time.
- Page 80 administrator will create a Monitor group in your name with the people in your list as members of the group. There is no other action that needs to be taken on your part. When you are using your phone members of your call group will be able to see that the phone is in use provided that they have programmed a memory key to view activity on your phone.
- Page 81 To end the page, you have the following options: • Replace the handset if using the handset. • Select the key if using the speakerphone. A page is not broadcast on phones that are busy. If you select Page while there is already a page in progress, the system waits until the page in progress is completed before your page is started.
- Page 82 To cancel the retrieval of the parked call, press the key. If you enter a park location where there is no caller on hold, the phone LCD will briefly display "No Parked Call". There are nine park locations available (1 through 9). If all park locations are in use when you try to park a call, the phone LCD will briefly display "Park Locations Full"...
- Page 83 Press the key. Press the flashing Line Appearance key. Try to transfer the call again. If you choose not to complete the transfer, press the key, then press the flashing Line Appearance key to retrieve the original call. Transfer to voice mail from the 5212/5312 IP phone If your administrator has configured an auto attendant for voice mail deposit, you can transfer a caller directly to a co-worker's voice mail box.
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Page 84: Voice Mail On 5212/5312 Ip Phone
then you should ensure that your call coverage is configured to answer calls before the twinning target phone’s voice message service. To toggle twinning on or off, you can use the web interface (see “Twinning” on page 134) or you can configure a memory key as Twinning On/Off (see “Program memory keys“... -
Page 85: Using Mitel 5304 Phones
Repeatedly press the keys until the volume is at the level you want. Replace the handset. Change speaker volume on 5212/5312 IP phone To change the volume of the sound you hear through the speaker, follow these steps: Press the Speaker button. -
Page 86: Initial Setup For 5304 Phone Service
• Power Over Ethernet (POE) powered The 5304 does not support 5412, 5448 PKMs nor does it support the 5310 conference unit. Figure 5: Mitel 5304 IP phone Initial setup for 5304 phone service To set up your new phone service, follow these steps: •... -
Page 87: Answering A Call On The 5304 Phone
Plug the phone into the network (through the supplied power pack - consult the documentation provided in the box). Plug the computer into the phone. Plug the phone power pack into an outlet. Wait for the phone to display the following (this may take 30 seconds or more): LOGGED OUT *00 to Login... - Page 88 Alternatively, you may choose to use one of the following methods: • Press the flashing Line Appearance key. • Pick up the handset. You have now answered the call. The LCD displays the caller's name (if known). 321: Robin Jones If you choose to ignore the incoming call and select a different line appearance, the line appearance continues to flash, but the phone stops ringing.
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Page 89: Making A Call On The 5304 Phone
If the display shows )) prior to the number calling, this indicates that it is a second call. Making a call on the 5304 phone To make a call, follow these steps: Lift the handset. This will select the next available Line Appearance. To make an internal call, dial the extension. -
Page 90: Using Features Via The 5304 Phone
When you finish dialing the number the call is placed. Calling: Robin Jones If you place an internal call, the LCD displays the extension and name of the connected party once the call is answered. If you place an external call, the LCD screen displays the name of the connected party, or if the name is unknown, just the phone number. - Page 91 Press Transfer/Conference key again. The 3-Way Call is now activated. The LCD screen displays: 3-Way Call Until the Transfer/Conference key is pressed again, the first party will remain on hold and you can talk with the second party privately. By putting a 3-Way Call on hold, the other parties can continue talking. If you want the option to leave the conference and leave the two party's connected (when both parties are external), you must have the permission Redirect Inbound Call to External Number enabled.
- Page 92 Account code entry on the 5304 phone To enter an account code before you place a call, follow these steps: Select the Account Code key. The LCD displays: Account Code: Enter the account number using the phone keypad. The LCD displays the account code entered:.
- Page 93 Account code speed entry on the 5304 phone Account code entry is accepted before a call is placed or during a call. To use this feature, it must be enabled for your business and you must have a memory key programmed with Account Code and a pre-programmed account code.
- Page 94 Call lists on the 5304 phone Call list on the 5304 phone Call list keeps a list of the calls that you make and receive. The call list is accessible from your phone. You can redial any calls that you made from the call list.
- Page 95 If the call was answered by a member of your call pickup group, then the call will show as unanswered (with a *) on your phone and answered (without a *) on the call pickup group member's phone that answered the call.
- Page 96 To use this feature, you must be a member of a call pickup group and have a memory key programmed as Pickup. See “Program memory keys“ on page 122. When a call comes into any member of your call pickup group, their phone will ring.
- Page 97 - Press the number on the keypad for the appropriate first letter of the person's last name. For example, press "5" twice for "K". K: Kennedy Pat - Scroll down or up, using the Arrow keys, to find the name you want..
- Page 98 If you have this feature turned on when you log out of your phone all your calls will be forwarded to your co-worker. Forward your 5304 phone to coverage Using Forward to Coverage, you can send all incoming calls to the option you selected from My Call Coverage.
- Page 99 To forward to prompt, follow the steps: Press the Forward to Prompt key on your phone. The system will ask you to enter a phone number. Enter the phone number on the phone keypad. Press the # key on the keypad. To change the phone number for the forward to prompt, repeat the above three steps.
- Page 100 To be able to activate and deactivate this feature with a key, you must have a key programmed with Handsfree answerback. See “Program memory keys” on page 122. You can also enable the feature without a key by checking the box for Handsfree Answerback on your Personal Details page (see “Change user details”...
- Page 101 If your phone is already active on a call or ringing, you need to press an available Line Appearance key or put the current call on hold before you can use the Intercom to Prompt feature. Enter the phone number of your co-worker on the phone keypad. You will then be connected to your co-worker and you can speak through their speaker.
- Page 102 as Line Appearances; however, any additional Line Appearance keys will have no visual indication of its state. Monitor Groups on the 5304 phone Using the Monitor Groups feature, your calls can be monitored and answered by other users or you can have your phone monitored for activity. To enable the Monitor feature, contact your administrator and provide a list of users that you would like to have monitor your calls or phone.
- Page 103 can monitor calls for the primary group member (secondary group members). Only the administrator can add a Monitor group or change the members of an existing Monitor group. • You must have the same number of phone keys programmed with Monitor Call or Monitor Call Silent as the number of simultaneous calls that you want to monitor on the primary group member's phone.
- Page 104 be able to see that the phone is in use provided that they have programmed a memory key to view activity on your phone. When you use your phone a member of your Monitor group will see the LED of the memory key that they have programmed to monitor your phone light up. Although the Monitor Phone key can be programmed on a 5304 phone, the monitoring capability does not apply because the programmable memory keys do not have LEDs.
- Page 105 When the system is ready for you to begin your page, you will hear an alert tone and the phone LCD screen displays the number of phones being paged.. Paging: 7 of 10 Speak into the handset. To end the page, replace the handset. A page will not be broadcast on phones that are busy.
- Page 106 The system connects you with the caller who was on hold at the park location. The LCD screen now displays the caller's name (if known) or number. Robin Jones To cancel the retrieval of the parked call, replace the handset. If you enter a park location where there is no caller on hold, the phone LCD will briefly display "No Parked Call".
- Page 107 Transfer To: 415 Press the Transfer/Conference key once you hear ringing. The LCD screen displays the message "Transfer Complete" for approximately five seconds before returning to an idle state. Instead of pressing the Transfer/Conference key immediately, you can wait until the destination answers and then press the key. If you enter an invalid extension during a transfer, the LCD screen displays "Invalid Extension".
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Page 108: Voice Mail On The 5304 Phone
phone as well. See “Twinning” on page for details on how to configure the twinning option for your phone. If you answer the call on your desk phone, the twinning target phone will stop ringing. If you answer the call on your twinning target phone, the Line Appearance key on your desk phone will remain lit. -
Page 109: Using A Headset
The ring, handset, and speaker volumes return to their default settings if the phone loses power. Change ring volume on the 5304 phone To change the ring volume on your phone, follow these steps: From another phone, make a call to your extension. While it is ringing, repeatedly press the scroll/arrow keys until the ring volume is at the level you want. -
Page 110: Connect And Configure The Headset
Connect and configure the headset To connect the headset to the Mitel 5330/5340, 5224/5324 or 5212/5312 IP phone, follow these steps: Plug the headset into the headset jack on the back of the set. Remove the handset from the cradle. You can hook it over the top of the set cradle. -
Page 111: Using A Programmable Key Module
• Use an external headset adapter box which has a dedicated headset/ handset switch. Using a A Programmable Key Module (PKM) provides additional memory keys to those provided on your phone. The system supports the Mitel 5412 PKM Programmab which provides an extra 12 additional memory keys and the Mitel 5448 PKM le Key which provides an additional 48 memory keys. -
Page 112: Using The Conference Unit For 5330/5340 Phones
Using the Conference Unit for 5330/5340 phones Set up the Conference Unit on 5330/5340 phones Follow these steps to configure the conference unit on the Mitel 5330/5340 IP Phone. Connect the unit as per the instructions in the box. Program one of the programmable memory keys as a Conference Unit key. - Page 113 Answer a call on the Conference Unit on 5330/5340 phones To answer an incoming call to your phone with the conference unit, follow these steps while the phone is ringing: Press the Conference Unit memory key to start the Conference Unit application.
- Page 114 Switch between handset and the conference unit on 5330/ 5340 phones Note that your handset must be onhook (i.e. you must be in speakerphone mode) to use the conference unit. Follow these steps to switch a call from the handset to the conference unit: Press the key.
- Page 115 The LED beside the memory key turns on to indicate that you are in Presentation mode. To turn off Presentation mode while using the conference unit, follow these steps: If not currently running the Conference Unit application, press the Conference Unit memory key to start the Conference Unit application. Press the key labelled Presentation Mode.
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Page 116: Using The Conference Unit For 5324 Phones
Figure 6: Mitel 5310 IP Conference unit with sidecar and optional mouse When connected to the 5224 phone, the conference unit can be controlled using the buttons on the sidecar for On/Off, Volume, Mute and Presentation Mode. Using the Conference Unit for 5324 phones The following explanations assume that you have a mouse attachment. - Page 117 Figure 7: shows various keys on the conference unit mouse: Figure 7: Mitel 5310 IP Conference unit with mouse Make a call from the Conference Unit on 5324 phones Follow these steps to make a call from the phone connected to the conference unit.
- Page 118 Press the Power On/Off button on the mouse. Switch between speakerphone and the conference unit on 5324 phones Follow this step to switch a call from speakerphone mode to the conference unit: Press the Power On/Off button on the mouse. Follow this step to switch a call from the conference unit to the speakerphone: Press the key.
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Page 119: Using Other Phones
Press the Presentation Mode key on the mouse. The key light turns on to indicate that you are in Presentation mode. To turn off Presentation mode while using the conference unit, follow this step: Press the Presentation Mode key on the mouse. The key light turns off to indicate that you are not in Presentation mode. -
Page 120: Compatible Peripherals Matrix
Compatible The following table summarizes which peripheral devices are supported for each of the listed phone models in the left hand column. peripherals matrix Mitel IP Conference Wireless Headset Line Phone 5412 5448 Unit 5310 LAN Stand Interface model Module 5212 5224 5304... -
Page 121: Web Login
Figure 8: User Home page You should always use the appropriate left hand menu link or button or link on your screen to navigate through the web interface. You should never use the "Back" button on your browser since the information and actions from a previous page may no longer be valid. -
Page 122: To Stop The Security Alert At Log In
open session for this user”, which has been invalidated upon current login. You will be logged out of the web if your computer is idle for 30 minutes or more. To stop the security alert at log in A Security Alert may appear when you log in if the security certificate that is being used has not been identified as a trusted source on your computer. -
Page 123: Web Logout
Select the Save and Change PIN button at the bottom of the page. A Change PIN pop-up window will be displayed. Type your old PIN. Type a new PIN. Type the new PIN again. Select the Save button. You will be returned to the My Personal Details page appears with the message “Successfully Saved”... -
Page 124: Quick Set-Up
will be logged out of the Web if your computer is idle for 30 minutes or more. Quick set-up To quickly set up your phone service, follow the steps provided below: To record your name for the Auto Attendant Name prompt, follow these steps: Log in to the web interface (see “Web login”... -
Page 125: Change User Details
the drop-down list. If you selected Another Phone Number, enter a phone number for call coverage. Choose the number of rings. Select the Save button to save the information. External numbers entered as Another Phone Number for Call Coverage must include the appropriate prefix for external dialing. This prefix is usually the number "9". -
Page 126: Permissions
Select the Call button. When your phone rings, lift the handset to answer. Listen to a brief set of audio instructions: “Please record your message after the tone. When you are finished, press # for more options”. When you hear the tone, record your name into the handset. When you are finished, press the # key. -
Page 127: Configure Phone
Table 1: Permission types Emergency (911) Calls to the number used to report an emergency. In North America, this number is 911. This permission is active for all users at all times. Internal Calls to another extension within the same business. International International calls to which long-distance charges apply. -
Page 128: Program Memory Keys
• Print phone labels for all the programmed phone keys. See “Print phone labels” on page 133. Program memory keys Any features that you that you assign to the memory keys will remain associated with your extension regardless of which phone model you log into. This means that if you program memory keys on the web interface when selecting a model with a large number of programmable memory keys (such as the Mitel 5224 IP phone), and then log in to a model that has fewer... -
Page 129: Program Memory Keys On Pkm
Repeat steps 3-7 for each memory key to be programmed. To cancel your changes, select the Close Window button instead of the Save button in step 6. Program memory keys on PKM To program the memory keys on a Programmable Key Module (PKM), follow these steps: Select My Phone in the left menu. -
Page 130: Programmable Memory Key Features
To cancel your changes, select the Close Window button instead of the Save button in step 6. The LEDs on the PKM are the same as on the phone except that they are always red. Programmable memory key features Table 1 shows the features available to program on a memory key by a user and a description of the fields required. - Page 131 Table 2: Programmable memory key options Feature Description Default Details Status Label Leave the Account Assign the Account Code option to a Account details box Code memory key to associate an account Code blank if you code to a call before or during the call. want to be Note : The Account Code option is not...
- Page 132 Table 2: Programmable memory key options Feature Description Default Details Status Label Forward to Assign the Forward to AA (Auto Forward to Select one of the Auto Select AA (LED) Attendant) option to a memory key to (AA number) Attendants from this Active forward all incoming calls to the Auto list to enable the...
- Page 133 Table 2: Programmable memory key options Feature Description Default Details Status Label Forward to Assign the Forward to Prompt option to a Forward to Type the phone Select Prompt memory key to forward all incoming calls *****(number number that you want Active (LED) to a user defined phone number.
- Page 134 Table 2: Programmable memory key options Feature Description Default Details Status Label Line Assign the Line Appearance option to a Line Note: You cannot Appearanc memory key to have a phone line from (followed by program a Line e (LED) which you can receive calls, place calls a number) Appearance on a...
- Page 135 Table 2: Programmable memory key options Feature Description Default Details Status Label Monitor Assign the Monitor Call option to a Monitor Call Select the name of Call (LED) memory key to monitor and answer calls the user this key will occurring on another user’s phone.
- Page 136 Table 2: Programmable memory key options Feature Description Default Details Status Label Monitor Call Monitor Assign the Monitor Call Silent option to a Select the name of Silent *** Call Silent memory key to monitor and answer calls the user this key will (extension (LED) occurring on another user’s phone.
- Page 137 Table 2: Programmable memory key options Feature Description Default Details Status Label Park/Retrieve Park/ Assign the Park/Retrieve option to a None Retrieve memory key to put a call on hold at a park location such that it can be retrieved from any other phone at your business that has a memory key configured with the Park/Retrieve option.
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Page 138: Select Key Mapping Profile
Table 2: Programmable memory key options Feature Description Default Details Status Label Voice Mail Voice Mail Assign the Voice Mail option to a memory key to allow access to the Voice Mail system. This is only appropriate for Mitel 5304 IP phones. Select key mapping profile To help with the programming of your phone keys, choose a key mapping profile with a number of pre-programmed keys. -
Page 139: Print Phone Labels
The Configuring Ring Tones dialog appears. Choose the Extension for test. (Tenant Administrator only.) From the Internal call direct drop-list, select the ring tone you want to use. From the Internal call via group drop-list, select the ring tone you want to use. -
Page 140: Twinning
the Navigation pane. If allowed for your phone, this page also allows you to set the twinning option which allows you to ring another phone (such as your cell phone) simultaneously with your desk phone. To set-up or change Call Coverage, follow these steps: Select one of the following options: •... -
Page 141: Call Groups
Note that your desk phone can receive as many simultaneous calls as its number of Line Appearance keys. Select the Save button to save the information Do not configure your Twinning Target to be your own company phone number. Call groups Incoming calls to a call group have the opportunity to be answered by any member of the call group. -
Page 142: Agent Presence Control Key
Your status for each call group will be displayed in the Status column. Select In Group to leave or Out of Group to join. Join and leave steps apply to Broadcast, Call Pickup, Hunt and Rollover groups only. If your status is not displayed as a link, it means that you do not have permission to leave the call group. -
Page 143: Directories
Figure 9: ACD Agent Log In/Out Directories The phone system has two directories: the Internal Directory and the External Directory. Using each directory, you can • sort users • find users Final Personalizing phone usage via the web 137... -
Page 144: View The Internal Directory
• call users • print the directory View the internal directory To view the Internal Directory, select Internal Directory in the Navigation pane. View the external directory To view the External Directory, select External Directory in the Navigation pane. Sort directory list You can sort a directory from either directory page. -
Page 145: Click To Call
Type a Name or Phone Number in the appropriate field. You can enter the first few letters/numbers followed by a “*” to search for multiple entries. Select the Search button. Your search results are displayed. If there are multiple results, you can sort the results. -
Page 146: Dynamic Site
Select the Print List button to display a printable version of the directory. Select Print button in the browser window. Return to the directory by selecting the Close Window button. Dynamic site The Dynamic Site Support feature allows telephone users to create their own dynamic site from any location with an IP connection to the service provider. -
Page 147: Create A Dynamic Site
Figure 10: Dynamic site page Create a dynamic site To create a dynamic site, follow these steps: Select My Dynamic Site in the left menu. Select the Create Dynamic Site button. This will create a dynamic site based on the current location of your computer. -
Page 148: View Dynamic Site Information
View dynamic site information To view your current dynamic site information, select My Dynamic Site in the left menu. At the bottom of the page, you will see a line which specifies the address from which you are currently connected. This indicates the IP address of the computer from which you are currently logged in.This could be at your dynamic site or at a regular static site of your company. -
Page 149: Configure Email Notification Of Voice Messages
If this is enabled, your phone's Message Waiting lamp will be on whenever you have a phone message waiting for you. To disable the Message Waiting Indicator lamp on your phone, follow these steps: Select My Voice Mail in the left menu. In the Receiving Voice Mail section, uncheck the checkbox for Use phone Message Waiting Indicator. -
Page 150: Configure Dial-0 Destination
“Voice mail on the 5212/5312 phone” on page 78, “Voice mail on the 5224/5324 phone” on page 55, “Voice mail on the 5330/5340 phone” on page and “Voice mail on the 5304 phone” on page 102. Fill in the email address to which you want the voice message sent. Select the Save button to save the information. -
Page 151: Configure Language For Voice Mail Retrieval
Configure language for voice mail retrieval To configure the language that is used when you retrieve your messages, follow these steps: Select My Voice Mail in the left menu. In the Language section, select the appropriate language from the pull- down list. -
Page 152: Web Pages
Note that if your browser is configured to auto-fill the fields for resetting the PIN, it may fill in the other PIN which is used for logging into the web interface. To avoid this, clear the field and fill in the correct Voice mail PIN value. -
Page 153: My Call Groups
• Select a default profile. See “Select key mapping profile” on page 132. • Print phone key labels. See “Print phone labels” on page 133. For users of non-Mitel phones, refer to the phone documentation for details regarding its configuration. My call coverage Using the My Call Coverage page, you can perform the following tasks: •... -
Page 154: Company Directories
• Your dial-0 destination - See “Configure dial-0 destination” on page 144. • The language used for voice mail retrieval - See “Configure language for voice mail retrieval” on page 145. • The timezone used for playback of voice message information - See “Configure timezone for voice mail”... - Page 155 Phone Message Cause Resolution User will also hear fast busy tone. The device called is busy on Try the call again at a later time. Busy a different call User will hear a busy tone. The extension dialed is not Check the number and dial the Invalid Extension valid.
- Page 156 Phone Message Cause Resolution User will hear a fast busy tone. This will normally be seen Try the page again at a later time All Phones Busy when trying to page. and/or contact your system administrator. User will hear a busy tone. User dialed the same Own Number extension number as that of...
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Page 157: Glossary
CallP Server Call Processing Server. This is a piece of software that provides much of the intelligence for the OfficeConnect system Class of Service an identifier that indicates a type of telephone call. Examples of Class of Service include "Emergency (911)", "Internal", and "Long Distance". - Page 158 OfficeConnect system. Management Information Base. This is a logical database made up of configuration, status and statistical information. It is transmitted using the SNMP protocol.
- Page 159 PRI Group a grouping of PRI channels used for routing information. Product DHCP Server The DHCP Server provided as part of the OfficeConnect product PSAP Public Safety Answering Point A facility equipped and staffed to receive 911 calls PSTN Public Switched Telephone Network.
- Page 160 OfficeConnect TFTP Server that sends the software load files to IP phones. Unspecified Bit Rate. This is a characteristic of a PVC in an ATM connection. In the OfficeConnect system, it would be used for PC data traffic. User Datagram Protocol. This is a layer added onto the IP protocol (shown as UDP/IP) to provide a simple way to deliver information.
- Page 161 Zone A logical entity that associates sites with dial plans and CallP servers. Zones contain route entries that determine the physical routing of outgoing calls from the system. Glossary Final...
- Page 162 Glossary Final...
- Page 163 Index Numerics account codes 36 3-way call activating 30 5212/5312 IP phone 61 answering 31 5224/5324 IP phones 35 answering second call 33 5304 IP phone 84 company speed dial 41 5330/5340 IP phone 10 Directory 41 5212/5312 IP phone 56 handset 32 3-way call 61 handset volume 55...
- Page 164 forwarding calls 91 making a call 9 handset 81 monitor groups 22 handset volume 103 mute 24 handset, using 81 one touch speed dial 24 hold 94 page 25 intercom to co-worker 94 redial 14 intercom to prompt 94 ring volume 28 joining two calls 85 second call, answering 8 line appearance 95...
- Page 165 recording name 119 auto attendant 151, 152 Emergency (911) 151 External directory, viewing 138 Call coverage 133, 134 5212/5312 IP phone 68 form 152, 154 5224/5324 IP phone 43 Forward to auto attendant 126 5304 IP phone 92 5212/5312 IP phone 68 5330/5340 IP phone 17 5224/5324 IP phone 42 options 133...
- Page 166 configuring 104 5224/5324 IP phone 46 connecting 104 5304 IP phone 95 using 103 5330/5340 IP phone 20 Hold Log Out of the web 117 5212/5312 IP phone 70 Login 1, 114, 115, 117 5224/5324 IP phone 45 5224/5324 IP phone 47 5304 IP phone 94 Logout 117 5330/5340 IP phone 19...
- Page 167 My settings, web page 146 5224/5324 IP phone 33 5304 IP phone 82 One touch speed dial 5330/5340 IP phone 8 5212/5312 IP phone 74 security alert, stopping 116 5224/5324 IP phone 51 Select key mapping profile 132 5304 IP phone 98 servers 155 5330/5340 IP phone 24 Setting up...
- Page 168 5330/5340 IP phone 28 speaker on 5224/5324 IP phone 56 voice mail 153, 154 Volume Web login 115, 116 ring on 5212/5312 IP phone 78 forgotten PIN 116 ring on 5224/5324 IP phone 55 PIN, changing 116 ring on 5304 IP phone 103 Web logout 117 ring on 5330/5340 IP phone 28 Web pages 146...
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Page 169: Feedback On Documentation
Feedback on Documentation We strive to continuously improve our documentation. If you find any errors or omissions in this document or if you find something which you really like, please let us know about it. Please be specific (section header, page number, etc) about the part of the document you wish to tell us about. Please provide the following information: How can we contact you? Name _____________________________________________... - Page 170 NOTES 20 Notes...