Where To Get Help; Information To Collect Before You Contact Support; Online Support - HP Integrity rx4640 Service Manual

Table 5-13 Cleaning (continued)
Component
Mouse
Cooling fans and grilles
CAUTION:
DO NOT use petroleum-based cleaners (such as lighter fluid) or cleaners containing benzene,
trichlorethylene, ammonia, dilute ammonia, or acetone. These chemicals could damage all plastic
and painted surfaces.

Where to Get Help

HP customer care can help you solve server problems and, if necessary, initiate appropriate
service procedures.
Support is available on the web and by phone.
For information on contacting the HP IT Resource Center (ITRC) near you, go to the HP website
at http://www.itrc.hp.com.

Information to Collect Before you Contact Support

Before you contact HP support, you should:
1. Check the previous sections of this chapter and attempt to solve the problem.
• Note failure symptoms and error indications (LEDs and messages).
• Capture and permanently log the current SEL and FPL contents.
• Try to determine precisely what did or did not happen.
• Capture errdump logs
2. Collect the following information:
• The model number of your server (for example rx4640).
• The product number of your server. This can be found on the identification label, which
is found on the pull-tab at the front of the server.
• The serial number of your server. This can be found on the identification label.
3. Be familiar with your server configuration.
• Are you using the LAN, RS-232, or web interface to monitor the server?
• How many processors, DIMMs, and PCI cards have been installed?
• What versions of processor, memory, and PCI cards are used and where are they
installed?
• What accessories are installed?
4. Determine the following
• Which firmware versions are in use?
• When did the problem start?
• Have recent changes been made to the server?
• Which OS and version is in use?

Online Support

To contact HP Customer Support online, see the Worldwide Limited Warranty and Technical
Support Guide or visit us at http://www.hp.com/go/bizsupport. On our web page, enter
the server model number(rx4640) and search the field.
110 Troubleshooting
Time Frame Procedure
Regularly For maintenance procedures, see the mouse manual
6 Months Check functions of cooling fans and clean the intake openings
on the chassis of dust, lint, and other obstructions to airflow