Hp Encourages Your Comments; Where To Get Help; Information To Collect Before You Contact Support - HP Integrity rx1620 Maintenance Manual

IMPORTANT:
bizsupport.

HP Encourages Your Comments

HP encourages your comments concerning this document. We are truly committed to providing
documentation that meets your needs.
Please send any comments by contacting us at docsfeedback@hp.com.
Please include document title, manufacturing part number, and any comment, error found, or
suggestion for improvement you have concerning this document.

Where to Get Help

For online access to technical support information, self-solve tools, online assistance, community
forums of IT experts, broad multivendor knowledge base, and monitoring and diagnostic tools, go
to http://www.hp.com/support.
For the latest information on HP-UX patches, check the HP Support Center at
go/hpsc.

Information to Collect Before You Contact Support

Before you contact HP support, you should:
1. Check information on troubleshooting and attempt to solve the problem. See the chapter on
Troubleshooting in the HP Integrity rx1620 Server Operations Guide.
Note failure symptoms and error indications (LEDs and messages) by checking the SEL
and FPL logs.
Try to determine precisely what did or did not happen.
2. Collect the following information:
The model number of your server (for example, rx1620).
The product number of your server. This can be found on the identification label, which
is found at the front of the unit (typically A6837B A6838B, and so on).
The serial number of your server. This can be found on the identification label.
3. Become familiar with your system configuration:
Are you using the LAN, RS232, or web interface to monitor the server?
How many processors, DIMMs, and PCI cards have been installed?
What versions of processor, memory, and PCI cards are used and where are they
installed?
What accessories are installed?
4. Determine the following:
Which firmware versions are in use?
When did the problem start?
Have recent changes been made to the system?
Which operating system and version is in use?
6 About This Document
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