Avaya PARTNER Advanced Communications System Quick Reference Manual page 93

Quick Reference Guide
Calling Problems—Continued
Problem...
Calls are answered
automatically
Auxiliary device
doesn't answer
Trouble hearing the
person you called
Automatically dialed
calls beginning with
star codes are
misdialed
Recall feature isn't
working
Check this...
If Automatic System Answer and/or Direct Extension Dial
is turned on, turn it off.
If an auxiliary device (fax, modem, voice messaging
system, answering machine) answers when it should not;
either:
• Check the device and adjust it to answer on a later
ring or turn off auto-answer.
• Set the extension's Line Ringing to Delayed Ring.
Device may not recognize the system ringing pattern:
• Change the extension's ring pattern by using
Distinctive Ring (#308).
• Change the setting for Intercom Dial Tone (#309) to
Machine; the system will generate an outside dial
tone for the extension.
If you are using a speakerphone, try using the handset.
If you have touch-tone dialing, you may have a faulty
telephone or cord.
If you have rotary dialing, the Rotary Dialing Timeout
(#108) interval is too long; reset it.
Setting may not be inserting a long enough pause; use
Star Code Dial Delay (#410) to increase setting.
Increase Recall Timer Duration (#107) by 100
milliseconds. If using the feature disconnects the call,
decrease Recall Timer Duration by 100 milliseconds.
7 If Something Doesn't Work
Calling Problems 93