AT&T Merlin II Feature Module 2 System Manual page 79

FIGURE 5-1 Map of the screens for call management.
LINE
CALL
SPLITS
GROUPS
FLOW
ADD
ANSWER
AGENT
DELAY
REMOVE
FORCE
AGENT DELAY
MOVE
AUTO
AGENT
ACW
REPLACE
AGENT
NEW
AGENT
CHANGE
SPLIT
ID
AGENT
DIRECTORY
NOTE 1:
Additional Call Management screens and function keys are provided to allow for easy navigation between configuration and system status displays as well as easy
access to the Events Log.
NOTE 2:
After initialization is complete and another menu is selected, the system menu screen can be used to select Configurations rewiew system status screens,
print reports, and exit call management.
5-2 Overview
START CALL
ADMINISTRATION
MANAGEMENT
INITIALIZE
STORED SHIFT
CONFIGURATIONS
SELECT AND
INITIALIZE ONE
CONFIGURATION
INITIALIZATION
COMPLETE
PRINT
CONFIGURATIONS
REPORTS
EVENTS LINE SPLIT
LOG STATUS STATUS
ASSIGN CHANGE CHANGE
SPLITS PRIORITY AGT STAT
FLOW
ON/OFF
SET
THRESH
ALL-RING
ON/OFF
CMS MAIN MENU
REPORT
MENU
MENU
AGENT SPLIT
SUMMARY
SPLIT
REPORT
LINE GROUP
REPORT
ALL
REPORTS
EVENTS LOG
REPORT
SYSTEM
MENU
CONFIG
DAY SET
LIST NIGHT OPTIONS
SELECT SERVICE
LEVEL
CONFIG
SAVE ABANDON
CONFIG
THRESH
RENAME
ALARM
CO F
ON/OFF
N IG
CHOOSE
DELAY
STARTUP
MSG
LENGTH
BUSINESS
NAME
DAILY
CUMULATIVE
DAILY
CUMULATIVE BY DAY
CUMULATIVE BY HOUR
DAILY
CUMULATIVE BY DAY
CUMULATIVE BY HOUR
DAILY
CUMULATIVE BY DAY
CUMULATIVE BY HOUR
EXIT CALL
MANAGEMENT
SYSTEM
STATUS
LINE
SELECT EVENTS
LOG
STATUS
EXCEPTIONS
AGENT
EXPECTATIONS
SPLIT
EXCEPTIONS
GROUP
EXCEPTIONS
ASSIGN
ALERTS
SPLIT
CONFIG
STATUS SCREEN