AT&T Merlin II Feature Module 2 System Manual page 106

Reconfiguring Splits
Config List. Press this function key to select the Stored Shift
[ F7 ]
Configurations screen. From this screen you can activate a different
configuration, save or rename a configuration, or select a default configuration
for startup. For more information, see "Using the Stored Shift Configurations
screen," later in this section.
System Status. Press this function key to select the System Status
[ F8 ]
screen. It summarizes the activity in each split and line group. For more
information, see "Using the System Status Screen," earlier in this section.
Pressing (labeled "Splits") from the Configuration screen selects the
[ F1 ]
Configure Splits screen shown below. It looks similar to the Configuration
screen except a box appears around the Agent Splits portion of the screen and
the function keys are relabeled. Use this screen to reassign, add, or remove
agents in the current configuration.
Bon Voyage Travel
AGENT SPLITS
A g e n t
Pos ID
S p l i t
1 PERS
16 TOM
17 CLIFF
19 ERNIE
21 DEB
23 BOB
24 SHERM
25 WALT
2 CHART
27 BEN
28 SAM
29 NORM
31 DI
32 CARLA
33 BJ
35 MAX
C o n f i g u r a t i o n # 1 - D A I L Y
F
Add F Remove F
1 2 A g e n t 3
Agent
To reconfigure splits, press the function key for the activity you want to
perform and follow the instructions:
Add Agent. Use this function key to assign an agent listed on the Agent
[ F1 ]
Directory screen to a position and split in the current configuration. When you
add agents, they are automatically placed in the logged out state. They must make
themselves available for calls by touching the Available button. No report
statistics are collected for an agent until this is done.
Prompt:
ADD AGENT: ID:
A g e n t
S p l i t Pos ID
3 CORP
3 7 I K E A P U B L I C
39 TINA B
40 DIANA C
4 SUPPT
42 RON D CORP
43 NANCY
5 -
6 -
G r p
A
B
C
D
Move F New
F Replace
Agent 4 A g e n t 5 Agent
Pos #:_ Split #:_
DAY CMSIIR2 8:33a
LINE GROUP OPTIONS
N u m A n s w e r F o r c e
G r o u p L i n e s D e l a y D e l a y A C W
4 5s On
SPECL 3 5s Off
CHART 6 5s Off
2 5s On
CALL FLOW
F l o w
S p l i t s I n t r a S p l T h r e s h
M a i n S e c F l o w 1 10s
1 3 On 2 5s
3 30s
1 3 On
4 30s
2 4 On
30s
3 - Off 5
6
30s
F10 - Help
F F Config F
Change
8
6 Split ID 7 Screen
Dynamic Reconfiguration
06/03
A u t o
5s
10s
5s
5s
A l l
R i n g
Off
Off
Off
Off
Off
Off
A g e n t
Directry
5-29