AT&T Merlin II Feature Module 2 System Manual page 63

Selecting Exceptions
4-34
External exception alerts provide a signal that alerts you to unusual or
undesirable situations affecting splits or line groups. For instance, the All
Lines Busy exception notifies you when all lines in a line group have been
busy more than a certain number of seconds. An alert may be triggered for
any or all of the following exceptions:
Number of Calls Waiting
Oldest Call Waiting
Average Speed of Answer
All Lines Busy
An alert can be assigned to one or more splits or groups for one or more of
these exceptions. If a single external alert is assigned to more than one
exception, the alert will be activated as long as at least one exception is
triggered.
Pressing (labeled "Assign Alert") from the Exception Settings screen
[ F4 ]
selects the Exception Alerts prompt shown below.
Bon Voyage Travel
E x c e p t i o n
AGENTS
Talk Time >= xxx sec
After Call Work >= xxx min
Agent Logout ACW >= xxx min
Refused Call
SPLITS
# A b a n d o n C a l l s > = x x
# C a l l s W a i t i n g > = x x
Oldest Call Wait >= xxx sec
Avg Speed Answer >= xxx sec
LINE GROUPS
All Lines Busy >= xxx sec
Line Hold Time >= xx min
Line Hold Time <= xx sec
ALERTS
Alert Line Button Numbers
ALERT LINE BUTTON NUMBER: 1: 29 2: 30 3: 31 4: 32
F Cancel
1 Prompt
Notice the "Alert Line Button Number" prompt near the bottom of the
Exceptions Setting screen. In this example, the first alert number field has
been assigned to line button number 29. Whether an alert is assigned to one
or more exceptions or to one or more lines or splits, an alert must be assigned
to a line button in order to function.
ADMIN CMSIIRZ
EXCEPTION SETTINGS
Split / Line
On/Off l/A
2/B 3/C
-
Off -
Off - -
- -
Off
Off
- -
Off
3/1
-/-
Off
-/-
Off
10s/2
-/-
Off l0s/3
5s/4 -/-
Off
- -
Off
Off - -
1: 29 2: 30 3:
F
F Previous Next
5
F i e l d
6 Field
11:29a 06/13
Group
4/D
5 6
- - - -
- - - -
- - - -
- - - -
-/- -/- -/- -/-
-/- -/-
-/- -/-
-/-
-/- -/- -/-
-/-
-/-
- -
- -
31 4: 32
F Enter
8 D a t a