AT&T Merlin II Feature Module 2 System Manual page 31
Call management system
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Also See for Merlin II Feature Module 2:
- System manual (242 pages) ,
- Data communications manual (86 pages) ,
- Installation ans getting started manual (77 pages)
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FIGURE 4-1 A map of CMS administration screens.
STORED SHIFT
CONFIGURATIONS
CONFIGURATION
AGENT
SPLITS
LINE
GROUPS
CALL
FLOW
4-2 Overview
START CALL
ADMINISTRATION
MANAGEMENT
AGENT
ADMINISTER LINES
DIRECTORY
AND LINE GROUPS
CMS MENU
MENU
SET
OPTIONS
PRINT
REPORTS
ADMINISTER
EXCEPTIONS
SERVICE
LEVEL
ABANDON
THRESHOLD
EXCEPTIONS
ALARM
ON/OFF
EXCEPTIONS
DELAY MSG
LENGTH
BUSINESS
NAME
AGENT
EXEPTIONS
SPLIT
LINE GROUP
ASSIGN
ALERTS
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