Dynamic Reconfiguration - AT&T Merlin II Feature Module 2 System Manual

Dynamic Reconfiguration

Once you activate a shift configuration (as described earlier in "Startup
Procedures"), you can modify it through dynamic reconfiguration. For
example, you can reassign agents or turn on intraflow to handle unexpected
changes in incoming call traffic.
Such changes are immediately activated in the current configuration. If you
want, you can save the changes before you shut down CMS or before you
select another shift configuration. Otherwise, the changes are not saved once
the current configuration is no longer active.
You use these screens during dynamic reconfiguration:
Configuration screen
Configure Splits screen
Configme Call Flow screen
Administer Line Group Options screen
Stored Shift Configurations screen
These screens are almost identical to the configuration screens you use for
administration. During administration, however, CMS is not managing calls.
CMS is managing calls during dynamic reconfiguration.
Pressing (labeled "Config Screen") at the Initialization screen (or the
[ F1 ]
System Menu) or (labeled "Config Screen") from any status screen selects
[ F7 ]
the Configuration screen. It displays the current configuration, as shown
below.
Bon Voyage Travel
AGENT SPLITS
A g e n t
S p l i t Pos ID
1 PERS
1 6 T O M
17 CLIFF
19 ERNIE
2 1 D E B
23 BOB
24 SHERM
25 WALT
2 CHART
27 BEN
28 SAM
23 NORM
31 DI
32 CARLA
33 BJ
35 MAX
DAILY
Configuration #1 -
F L i n e
F Splits F C a l l
1 3 F l o w
2 Groups
A g e n t
S p l i t Pos ID
G r o u p L i n e s D e l a y D e l a y A C W
3 CORP
3 7 I K E A PUBLIC
39 TINA
B SPECL
40 DIANA C CHART
4 SUPPT
4 2 R O N
D CORP
43 NANCY
5 -
6 -
G r p M a i n S e c F l o w
A
B
C
D
F Events F Line
5 Status
4 Log
DAY CMSIIR2 8 : 3 1 a 0 6 / 0 3
LINE GROUP OPTIONS
N u m A n s w e r F o r c e A u t o
4
5s On
3 Off
5s
6
5s Off
2 5s On
CALL FLOW
F l o w
S p l i t s I n t r a S p l T h r e s h
1 10s
1 3 On 2 5s
1 3 On 3 30s
2 4 On 4 30s
3 - Off 5 30s
6 30 s
F10 - Help
F
F S p l i t System
F Config
6 Status 7 L i s t 8 Status
Dynamic Reconfiguration
5s
10s
5s
5s
A l l
R i n g
Off
Off
Off
Off
Off
Off
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