AT&T Merlin II Feature Module 2 System Manual page 111
Call management system
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Also See for Merlin II Feature Module 2:
- System manual (242 pages) ,
- Data communications manual (86 pages) ,
- Installation ans getting started manual (77 pages)
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FORCE DELAY
5-34 Dynamic Reconfiguration
Bon Voyage Travel
AGENT SPLITS
A g e n t
S p l i t
Pos
ID
1 PERS
1 6 T O M
17 CLIFF
19 ERNIE
21 DEB
23 BOB
24 SHERM
25 WALT
2 CHART
2 7 B E N
2 8 S A M
29 NORM
31 DI
32 CARLA
33 BJ
35 MAX
C o n f i g u r a t i o n # 1 - D A I L Y
ANSWER DELAY: Group Letter: A How Many Seconds: 45
F
Cancel
1
Prompt
Bon Voyage Travel
AGENT SPLITS
A g e n t
S p l i t
Pos
ID
1 PERS
16 TOM
17 CLIFF
19 ERNIE
21 DEB
23 BOB
24 SHERM
25 WALT
2 CHART
2 7 B E N
2 8 S A M
29 NORM
31 DI
32 CARLA
3 3 B J
3 5 M A X
C o n f i g u r a t i o n
# 1
-
D A I L Y
F
Answer
F
Force
F
3
1
D e l a y
2
D e l a y
The force delay option controls the transfer of calls to and from the voice
announcement unit, If force delay is on, calls that arrive for a group will not
be transferred to an agent until callers have heard the entire message. If it is
off, they will be transferred to an agent as soon as one becomes available. If
answer delay is set to zero and force delay is on, all incoming calls will
connect directly to the message.
Remember that the force delay option can sometimes cause calls to backup,
especially if your delay message is long.
A g e n t
S p l i t
Pos
ID
3 CORP
3 7 I K E
39 TINA
40 DIANA
4 SUPPT
4 2 R O N
43 NANCY
5 -
6 -
G r p
A
B
C
D
F
Previous
5
F i e l d
A g e n t
S p l i t
Pos
ID
3 CORP
3 7 I K E
39 TINA
40 DIANA
4 SUPPT
4 2 R O N
43 NANCY
5 -
6 -
Grp
A
B
C
D
( c h a n g e d )
A u t o
A C W
DAY CMSIIR2
3 : 5 8 p 0 6 / 0 2
LINE GROUP OPTIONS
N u m A n s w e r F o r c e A u t o
G r o u p L i n e s D e l a y
D e l a y A C W
A PUBLIC
4
5s
On
B
SPECL
3
5s
Off
C CHART
6
5s
Off
D CORP
2
5s
On
CALL FLOW
S p l i t s
I n t r a
S p l
T h r e s h
M a i n
S e c
F l o w
1
10s
1
3
On
2
1
3
On
3
30s
2
4
On
4
30s
3
-
Off
5
30s
6
30s
F
Next
6
Field
3 : 5 9 p 0 6 / 0 2
DAY CMSIIR2
LINE GROUP OPTIONS
N u m A n s w e r F o r c e A u t o
G r o u p
L i n e s
D e l a y
D e l a y
A
PUBLIC
4
45s
On
5s
Off
B
SPECL
3
C
CHART
6
Off
5s
D CORP
2
5s
On
CALL FLOW
F l o w
S p l i t s
I n t r a
S p l
T h r e s h
Main
Sec
Flow
1
10s
1
3
On
2
1
3
On
3
30s
2
4
On
4
30s
3
-
Off
5
30s
6
30s
F 1 0
F
Config
7
Screen
5s
10s
5s
5s
F l o w
A l l
R i n g
Off
5s
Off
Off
Off
Off
Off
F
Enter
8
D a t a
A C W
5s
10s
5s
5s
A l l
R i n g
Off
5s
Off
Off
Off
Off
Off
-
H e l p
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