AT&T Merlin II Feature Module 2 System Manual page 40

Call management system
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Move Agent. Use this function key to shift an agent from one split to
[ F3 ]
another or from one position to another.
Prompt:
MOVE AGENT: ID:
Action:
1 Enter an agent ID.
2 Enter a new position number, or press
Field" ) to skip this field. If you skip this field, the agent keeps
the same position number.
3 Enter the number of the agent's new split,
Press
4
[ F8 ]
Replace Agent. Use this function key to substitute one agent for another
[ F4 ]
at a particular position.
Prompt:
REPLACE AGENT: Pos # : _ New Agent ID:
Action:
Enter the position number and the ID of the agent you want to
substitute at that position. Press
The agent originally assigned to that position is removed.
New Agent. Use this function key to add an agent who is not already
[ F5 ]
listed on the Agent Directory screen. The agent is simultaneously added to a
split and to the Agent Directory screen.
Prompt:
NEW AGENT: Last Name:
First:
Action:
1 Make entries in these fields as follows:
Last name: up to 12 letters, numbers, or special characters
First: up to 8 letters, numbers, or special characters
ID: up to 5 letters, numbers or special characters
Position: a 2-digit MERLIN II system intercom number (10 - 69)
Split: a number from 1 through 6
Remember, IDs must be unique.
2
Press
[ F8 ]
Change Split ID. Use this function key to assignor change the ID for a
[ F6 ]
split. Split IDs make it easier to identify splits on screens and in reports.
Each split ID must be unique. However, a split and a line group can have the
same ID.
Prompt:
CHANGE SPLIT ID: Split #: _ New Split ID:
Action:
1 Enter a split number from 1 through 6.
2 Enter a split ID (up to 5 letters, numbers, or special
characters).
3 Press
[ F8 ]
New Pos #: _ New Split #: _
(labeled "Enter Data").
[ F8 ]
ID:
P o s : _ Split #: _
(labeled "Enter Data").
(labeled 'r Enter Data").
Building or Editing Shift Configurations
(labeled "Next
[ F6 ]
(labeled "Enter Data").
4-11

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