AT&T Merlin II Feature Module 2 System Manual page 221

BUSlEST HOURS
XFR CALLS The total amount of time (to the nearest minute)
Hold Time all lines were held (in use) by transferred calls.
Total
The number of "other" calls which seized the lines
OTHER CALLS
Num Other
of the line group during a given "hour. Calls still
in progress at the end of the hour are included in
Calls
the next hour's data.
OTHER CALLS The average amount of time (in minutes and
Hold Time Avg seconds) an "other" call held a CMS line.
The total amount of time (to the nearest minute)
OTHER CALLS
Hold Time all lines were held (in use) by completed "other"
Total calls. (The figure in the totals line under this
column is the total hold time for "other" calls for
the day.)
% All Lines The percentage of time in a given hour that all
Busy lines in the line group were simultaneously busy.
The three data collection hours with the largest ACD Calls Total Hold Time
values appear, in descending order, under the totals line.
CMS Reports G-21