Troubleshooting - Lorex Vantage LNC116 Instruction Manual

13. TROUBLESHOOTING

WPS Wireless Setup does not work:
• Connect the camera using Ethernet and manually setup the camera to use WiFi. See
"WiFi Setup" on page 18.
WiFi is not working:
• Camera has not been setup to use WiFi. Unless your router supports WPS, WiFi setup
must be completed while the camera is connected to Ethernet. See "WiFi Setup" on
page 18.
• Incorrect password/network information entered. Re-complete WiFi setup and
double-check your WiFi network settings.
• Camera is not in range of WiFi router. Move the camera closer to the WiFi router.
• Interference with other wireless devices is affecting signal strength. Move the camera
and/or wireless router further away from any cordless telephones or other wireless
devices.
Password required to change settings different than password created:
• Changing settings requires the admin user name and password for the camera. This
is a different password than the one used to connect to the camera for video
streaming. By default, the admin user name is admin and the password is left blank.
Cannot access Camera Settings or setup camera for WiFi on phone or tablet; error
message "Get Settings Failed" appears:
• You cannot modify Camera Settings if the device is connected using 3G. Connect to
your WiFi network instead.
• Connected to different local network than camera. You must be on the same local
network as the camera to change Camera Settings. This means that you must
connect both your phone or tablet to the same router as the camera, either through
WiFi or Ethernet.
Troubleshooting
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